NORTHERN ESCAPE HELI-SKIING

Position: Sales and Marketing Manager
Reports to: President/General Manager
Location: Terrace, BC
Start Date: October 1st, 2025
Employment Type: Full-Time, Year-Round

ABOUT NORTHERN ESCAPE HELI-SKIING

Northern Escape Heli-Skiing is an award-winning boutique heli-skiing company based in Terrace, BC. We specialize in creating unforgettable adventures for our international clientele, with a strong emphasis on safety, customer service, and world-class experiences.
Operating three remote lodges from our downtown Terrace office, we provide guests with access to dedicated helicopters at each location and backup snowcat skiing for stormy days. Our reputation is built on innovation, personalized service, and deep powder.
We are looking for a dynamic, self-motivated Sales and Marketing Manager to join our senior management team and help take our brand and customer journey to new heights.

POSITION SUMMARY

The Sales and Marketing Manager is responsible for the entire customer sales journey—from initial inquiry through to booking, guest stay, follow-up, and rebooking. You will oversee both sales strategy and marketing execution, ensuring consistent brand messaging and a seamless guest experience.
This role combines hands-on sales, strategic marketing leadership, and cross-department collaboration. You will work closely with our Marketing Firm, the General Manager, and other department heads to deliver results that support the company’s growth and reputation.

EDUCATION & QUALIFICATIONS

Bachelor’s Degree in Business (preference for Marketing and/or Sales specialization).
Strong knowledge and/or experience in:
· Customer Service
· Sales
· Digital Marketing
· Social Media Marketing

· Act as the primary point of contact for guests, providing timely, personalized service.
· Acquire new customers and ensure guest retention through exceptional care.
· Build and maintain strong partnerships with our Sales Agents.
· Manage all aspects of bookings and guest information flow.
· Coordinate arrival meet-and-greets, guest liaisons, and resolution of complaints.
· Plan and support guest special events.
· Conduct follow-ups, surveys, and encourage online reviews.
· Drive rebooking’s to increase guest lifetime value.
· Develop, track, and report on Sales KPIs and Customer Service KPIs.
Marketing
· Lead the annual Marketing Plan and Budget in collaboration with our Marketing Firm.
· Work with the firm on web design, branding, content creation, SEO, and digital advertising.
· Ensure timely rollout of campaigns across social media, email, and digital platforms.
· Organize photo and video shoots to enhance our visual content library.
· Oversee website updates and content management.
· Maintain consistent brand positioning and messaging.
· Build, track, and communicate Marketing KPIs.