At Concentrix, we're passionate about creating exceptional customer experiences and delivering outstanding business outcomes for some of the world's most recognised brands. 

As a global leader in customer engagement and business services, we combine people, technology and innovation to help organisations grow and thrive. With operations spanning more than 70 countries and a culture built on collaboration, development and inclusion, Concentrix offers exciting opportunities for people looking to grow their careers and make a real impact.

We are seeking multiple experienced Team Leaders with a strong Lending background to lead, coach and develop a team within a fast-paced Banking and Financial Services environment. 

This is an opportunity to join a growing operation where you'll drive performance, support your team's success and help deliver exceptional outcomes for customers.

6 Month contract with view to extend

What You'll Be Doing

 As a Team Leader, you'll be responsible for the day-to-day leadership of a team, ensuring operational excellence, customer satisfaction and strong performance outcomes.

•  Leading, motivating and developing a high-performing team
• Driving a positive and engaged team culture
• Coaching team members to achieve quality, productivity and customer experience targets
• Managing performance through regular feedback and development conversations
• Supporting onboarding, training and capability development
• Monitoring key performance indicators and implementing improvement initiatives
• Managing escalations and supporting complex customer situations
• Ensuring compliance with lending requirements, internal policies and regulatory obligations
• Working collaboratively with stakeholders to deliver business outcomes

 About You

 We're looking for someone who combines strong people leadership skills with a genuine understanding of lending operations.

 You'll bring:

•  Previous experience as a Team Leader, Supervisor or equivalent people leadership role
• Experience within the Banking & Financial Services sector
• Strong knowledge of lending products, processes and customer journeys
• Exposure to mortgage lending, personal lending, consumer finance, settlements, loan processing or credit assessment environments
• Proven ability to coach and develop high-performing teams
• Strong communication and stakeholder management skills
• Analytical and problem-solving capability
• A customer-first mindset with a focus on quality, compliance and continuous improvement
• 
  

At Concentrix, we're passionate about creating exceptional customer experiences and delivering outstanding business outcomes for some of the world's most recognised brands. 

As a global leader in customer engagement and business services, we combine people, technology and innovation to help organisations grow and thrive. With operations spanning more than 70 countries and a culture built on collaboration, development and inclusion, Concentrix offers exciting opportunities for people looking to grow their careers and make a real impact.

We are seeking multiple experienced Team Leaders with a strong Lending background to lead, coach and develop a team within a fast-paced Banking and Financial Services environment. 

This is an opportunity to join a growing operation where you'll drive performance, support your team's success and help deliver exceptional outcomes for customers.

6 Month contract with view to extend

What You'll Be Doing

 As a Team Leader, you'll be responsible for the day-to-day leadership of a team, ensuring operational excellence, customer satisfaction and strong performance outcomes.

•  Leading, motivating and developing a high-performing team
• Driving a positive and engaged team culture
• Coaching team members to achieve quality, productivity and customer experience targets
• Managing performance through regular feedback and development conversations
• Supporting onboarding, training and capability development
• Monitoring key performance indicators and implementing improvement initiatives
• Managing escalations and supporting complex customer situations
• Ensuring compliance with lending requirements, internal policies and regulatory obligations
• Working collaboratively with stakeholders to deliver business outcomes

 About You

 We're looking for someone who combines strong people leadership skills with a genuine understanding of lending operations.

 You'll bring:

•  Previous experience as a Team Leader, Supervisor or equivalent people leadership role
• Experience within the Banking & Financial Services sector
• Strong knowledge of lending products, processes and customer journeys
• Exposure to mortgage lending, personal lending, consumer finance, settlements, loan processing or credit assessment environments
• Proven ability to coach and develop high-performing teams
• Strong communication and stakeholder management skills
• Analytical and problem-solving capability
• A customer-first mindset with a focus on quality, compliance and continuous improvement
•