ABOUT US:

Charter Care Services (CCS) is a premium values-based NDIS registered disability service provider. Collaborating closely with our participants, we assist them to live the lives they choose in their own homes and communities.
CCS 24/7 services includes nursing, personal cares, in-home support, domestic and community participation supporting those with complex health and disability needs.
We value our staff, pay above award rates, and prioritise a quality driven and innovative approach in delivering exceptional and consistent service.

THE ROLE:

The role of Rostering Coordinator is the heartbeat of our organisation. We are seeking an experienced scheduler/roster coordinator, accustomed to leading a team. Someone who is generously spirited, with a proven record working with a rapidly growing organisation.
This role is office based.

KEY RESPONSIBILITIES:

• Roster Creation and Maintenance: Use our rostering software to create and maintain staff rosters, ensuring compliance with legislative requirements, award agreements, and service needs.
• Shift Allocation: Manage staff availability, preferences, and qualifications when allocating shifts.
• Staffing Solutions: Proactively address staffing gaps and shortages to ensure continuity of care.
• Data Analysis: Monitor and analyse rostering data to identify areas for improvement and optimise efficiency.
• Communication: Liaise with Management, Service Delivery Leads, Team Leaders, and staff to address rostering concerns and feedback.
• Record Keeping: Maintain accurate and up-to-date records of all rostering activities.
• Legislation Awareness: Stay informed of changes in legislation and award agreements impacting rostering practices.
• Onboarding: Collaborate with HR to onboard new employees into the rostering system.
• Efficiency Recommendations: Analyse data related to rostering efficiency and make recommendations for improvements.
• Administrative Support: Provide general administrative support to teams on an ad-hoc basis.
• Work Environment: Contribute to a positive and collaborative work environment.

ROLE ESSENTIALS:

• Competency in Visual Care
• Thorough understanding of the SCHADS award
• Minimum of 2 years concurrent rostering experience in disability/aged care
• Good knowledge of Brisbane suburbs
• Unfazed by unforeseen changes due to illness, conflicts, changes in rosters -with the ability to ‘foresee’ and build contingency capacity into the master roster.
• Excellent time management skills – responding to service requests, participant and internal enquiries
• Participate in on-call after hours roster
• High levels of data entry accuracy & attention to detail
• Intermediate to advanced computer skills inc. Excel & google sheets
• Ability to sustain focus on detailed work and maintain information systems accurately.
• Current First Aid & CPR certificate
• Full Australian working rights
• Possess NDIS Worker screening card & WWCC card
  Job Type: Full-time
  Pay: $70,000.00 – $80,000.00 per year

Work Authorisation:

• Australia (Preferred)

Work Location: In perso