ABOUT US

Mansfield Solicitors & Advocates place our clients at the heart of what we do whether we are working with large corporate clients or individuals. We invest heavily in training and supporting our staff development along with keeping our technical expertise up to date.
We value our staff greatly and are proud of the collaborative way in which they work. As a relatively young firm formed in 2014, we are blessed with an ambitious and forward-thinking senior management team that are building a sustainable well managed profitable business that has expanded year on year since first being established.

ESSENTIAL SKILLS AND EXPERIENCE

• At least 1 year experience in claims handling, debt recovery, or a similar legal/insurance environment.
• Strong understanding of motor insurance claims and the non-fault recovery process.
• Excellent communication and negotiation skills — both written and verbal.
• Confidence in assessing liability and evidential strength.
• Ability to manage a busy caseload with attention to detail and time management.
• Comfortable working independently and collaboratively within a team.
• Professional, customer-focused approach.

ROLE

As a Recovery Handler, you will be responsible for managing and processing non-fault motor claims from first notification through to settlement. This includes assessing liability, reviewing supporting evidence, and pursuing recovery of losses from third-party insurers. Strong negotiation, communication, and analytical skills are essential to ensure efficient resolution and high standards of customer service.

KEY RESPONSIBILITIES

• Manage a caseload of motor recovery claims from initial instruction to conclusion.
• Assess liability based on accident reports, witness statements, and other evidence.
• Pursue recovery of costs including vehicle repair, total loss, hire, recovery, and storage.
• Evaluate claims for liability, quantum, and recovery prospects.
• Draft and issue Letters of Claim, negotiating settlements in line with protocols.
• Communicate effectively with third-party insurers, solicitors, brokers, and clients.
• Maintain accurate records and updates in case management systems.
• Keep clients informed of progress and manage expectations throughout the claims process.
• Ensure all actions comply with internal procedures, legal protocols, and regulatory requirements.
• Deliver a high level of customer service in all interactions.