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Technical Support Specialist at Modula Inc.
Franklin, Ohio, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, Agility, Teamwork, Attention To Detail, Crm Systems, Hardware, Software, Product Installation, Configuration, Flexibility, Collaboration, Education
Specialization
A bachelor's degree in a related field is preferred, along with proven experience in a technical support role. Strong understanding of hardware and software components, excellent communication skills, and a customer-focused mindset are essential.
Experience Required
Minimum 2 year(s)
PC Technician II at Toshiba Global Commerce Solutions
Durham, North Carolina, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Hardware, Software, Networking, Customer Service, Windows 11, Microsoft Office Suite, Outlook, Antivirus, Malware Tools, Microsoft 365, Windows Deployment Configuration, Intune, Mobile Platforms, Asset Tracking
Specialization
An associate degree or equivalent experience is required, along with a minimum of 5 years in IT support. Strong technical skills in troubleshooting, hardware/software installation, and customer service are essential.
Experience Required
Minimum 5 year(s)
Acheteur IT Public F/H at EPSA
Toulouse, Occitania, France - Full Time
Skills Needed
Purchasing, Negotiation, It Procurement, Market Analysis, Contract Management, Supplier Relationship Management, Cost Evaluation, Strategic Sourcing, Public Procurement, Telecommunications, Software, Hardware, Excel, Power Point, Analytical Skills, Communication Skills, Listening Skills
Specialization
Candidates should have a minimum of 5 years of experience in IT purchasing within public markets and strong negotiation skills. A solid understanding of the IT and telecommunications sectors, along with excellent analytical and communication abilities, is essential.
Experience Required
Minimum 5 year(s)
Senior Product Manager - Body Worn Cameras at Axon
Scottsdale, Arizona, United States - Full Time
Skills Needed
Product Management, Hardware, Software, User Experience, Problem Solving, Data Analysis, Collaboration, Technical Program Management, Product Design, Test Validation, Customer Experience, Communication, Autonomy, Performance Metrics, Market Research, Creative Solutions
Specialization
Candidates should have a bachelor's degree in a technical field or equivalent experience, along with over 5 years in product management for hardware/software devices. Experience with quality assurance and user interaction problem-solving is also essential.
Experience Required
Minimum 5 year(s)
Intern, IT Season 2026 at Inter Miami CF LLC
Fort Lauderdale, Florida, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Documentation, Hardware, Software, Networking, Problem Solving, Communication, Interpersonal Skills, Organizational Skills, Team Collaboration, Reliability, Attention To Detail
Specialization
Candidates must be pursuing a degree in IT or a related field, or be recent graduates. A basic understanding of computer concepts and strong problem-solving skills are required.
Operations Processing Senior Associate at NTT DATA
Gurugram, haryana, India - Full Time
Skills Needed
Troubleshooting, Software, Network Issues, Ms Office, Ticketing Process, Escalation, Rotational Shifts
Specialization
Good knowledge of MS Office and ticketing processes is required. Willingness to escalate tickets to supervisors and other groups is essential.
Systems Verification Engineer - II at Boston Scientific Corporation Malaysia
Heredia, , Costa Rica - Full Time
Skills Needed
Verification, Neuromodulation, Hardware, Software, Testing, Risk Mitigation, Automation, Python, C++, Labview, Matlab, Ee Test Equipment, Dev Ops, Cicd, Data Privacy, Cybersecurity
Specialization
A Bachelor's degree in a relevant field and 2+ years of engineering experience are required. Proficiency in automated testing frameworks and knowledge of programming languages such as Python and C++ are essential.
Experience Required
Minimum 2 year(s)
Activate Games Assistant Manager at Activate Games
Cherry Hill Township, New Jersey, United States - Full Time
Skills Needed
Communication, Multi Tasking, Time Management, Leadership, Motivating, Inspiring, Conflict Resolution, Positive Work Environment, Computer Hardware, Software, Operating Systems, Networking Concepts, Troubleshooting, Customer Service, Adaptability, Energetic, Friendly
Specialization
Candidates should possess strong communication and leadership skills, along with proficiency in technology and customer service. Flexibility to work various shifts, including evenings and weekends, is essential.
Sales Development Representative at ZSCALER INC
Mumbai City, maharashtra, India - Full Time
Skills Needed
Sales, Account Development, Opportunity Qualification, Call Planning, Territory Management, Cybersecurity, Saas, Software, Communication, Research, Technology Concepts, Meeting Scheduling, Objection Handling, Collaboration, Digital Transformation, Zero Trust
Specialization
Candidates should have 3-5 years of experience in sales or a related role and a strong command of business-level English. A background in the security, SaaS, or software industry is preferred.
Experience Required
Minimum 2 year(s)
ANALISTA DE SUPORTE I at The businesses of Merck KGaA, Darmstadt, Germany
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Technical Support, Hardware, Software, Networking, Communication, Teamwork, Problem Solving, Documentation, Windows, Office 365, Pressure Handling, English
Specialization
Candidates should have a degree in Information Technology or related fields and basic knowledge of Windows and Office 365. Effective communication skills and the ability to work under pressure are essential, along with approximately one year of prior technical support experience.
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, It Support, Software, Infrastructure, Media, Digital Workspace, Technology, Communication Services, Moderate Complexity, Administrative Support, Diversity, Teamwork
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. A National Police Check and Security Clearance are required prior to commencement.
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, Software, Infrastructure, Communication, Problem Solving, Digital Workspace, Technology Services, Media, Moderate Complexity, Administrative Support, Diversity, Security Clearance, National Police Check, Wellbeing Programs
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. Successful candidates will undergo a National Police Check and obtain a Security Clearance.
Autonomous Vehicle Operator at WME Express
Desoto, Texas, United States - Full Time
Skills Needed
Clean Driving Record, Strong Computer Skills, Software, Apps, Safety Driving, Data Collection, Collaboration, Observation
Specialization
Must have a clean driving record and background. Strong computer skills and prior autonomous experience are a plus.
Six Sigma Manager at Ford Global Career Site
Dearborn, Michigan, United States - Full Time
Skills Needed
Six Sigma, Problem Solving, Technical Coaching, Quality, Product Development, Manufacturing, Statistical Analysis, Root Cause Identification, Collaboration, Communication, Lean Manufacturing, Gembas, Controls, Software, Engineering, Mentoring
Specialization
A Bachelor's degree in engineering and a Certified Six Sigma Blackbelt/Master Black Belt are required. Candidates should have 8+ years of experience in quality, product development, and manufacturing, along with strong technical acumen.
Experience Required
Minimum 10 year(s)
Autonomy Systems Engineer III (Flight Rules & Fault Management) at Inversion
Los Angeles, California, United States - Full Time
Skills Needed
Systems Engineering, Mission Operations, Autonomy, Aerospace, Robotics, Fault Management, Safety Analysis, Communication, Gnc, Software, Hazard Analysis, Flight Test, Simulation, Decision Criteria, C++, Python
Specialization
Candidates should have 6+ years of experience in systems engineering, mission operations, autonomy, aerospace, or robotics. Experience with mission rules, fault management, and strong communication skills are essential.
Experience Required
Minimum 5 year(s)
Network Systems Technician (Confidential Position) at Regional Center of the East Bay
Concord, California, United States - Full Time
Skills Needed
Help Desk Support, Data Network, Voice Network, Hardware, Software, Database Development, Web Development, Communication Skills, Cultural Awareness, Problem Solving
Specialization
A college degree in Computer Science or a related field is highly desirable, along with experience in Help Desk support and network systems. Candidates should possess excellent communication skills and the ability to work with diverse populations.
Experience Required
Minimum 2 year(s)
Systems Administrator at Willow Falls Senior Living
Omaha, Nebraska, United States - Full Time
Skills Needed
Network Systems, Troubleshooting, Microsoft Products, It Operations, Security Tools, Applications, Servers, Email Systems, Laptops, Desktops, Software, Hardware, Documentation, Customer Service, Change Management, Analytical Skills
Specialization
An associate’s degree in information technology or a related field is preferred, or 5 years of proven work experience in IT. Candidates should have certifications related to networking and at least 3 years of experience as a Junior Systems Administrator or Super User.
Experience Required
Minimum 2 year(s)
IT Support Technician at LulaBet
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Problem Solving, Technical Support, Hardware, Software, Network Issues, Installation, Configuration, Maintenance, Monitoring, User Access, System Security, Backup Processes, A+ Certification, N+ Certification, Networking, Audio Visual Equipment
Specialization
Candidates should have at least 1 year of experience in technical IT support and possess A+ and N+ certifications. Strong problem-solving skills and a dynamic attitude are essential for this role.
HelpDesk Junior at EVERIENCE
Florence, Tuscany, Italy - Full Time
Skills Needed
Ticketing Platforms, Windows, Ios, Active Directory, Office 365, Networking, Mdm, Hardware, Software
Specialization
Candidates should have a diploma or degree in Computer Science and a good level of English (B1/B2). Familiarity with ticketing platforms and operating systems is essential.
Field Service Technician at Diebold Nixdorf
Los Angeles, California, United States - Full Time
Skills Needed
Technical Maintenance, Product Installation, Debugging, Customer Service, Problem Solving, Inspection, Cleaning, Minor Repairs, Service Scheduling, Documentation, Product Functionality, Escalation Procedures, Customer Satisfaction, Territory Management, Hardware, Software
Specialization
No specific requirements are mentioned in the job posting. The role likely requires basic technical skills and customer service abilities.
Technical Support Specialist at Modula Inc.
Franklin, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Jan, 26

Salary

0.0

Posted On

13 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, Customer Service, Communication, Problem-Solving, Agility, Teamwork, Attention to Detail, CRM Systems, Hardware, Software, Product Installation, Configuration, Flexibility, Collaboration, Education

Industry

Automation Machinery Manufacturing

Description
Description Who We Are: Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce. Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time. Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging Pursuit of Excellence- Continuous improvement, committed, attention to detail Accountability- Lead by example, follow through, integrity, create trust with team & customers. Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency. Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity Job Summary: The Technical Support Specialist is responsible for providing timely and effective technical assistance to our customers. You will serve as the primary point of contact for troubleshooting technical issues, answering inquiries, and ensuring customer satisfaction. This role requires a strong technical aptitude, excellent communication skills, and a commitment to delivering exceptional service. Key Responsibilities and Accountabilities: Provide technical support and guidance to customers via phone, email, or any other channel. Diagnose and troubleshoot technical issues related to our products, including hardware and software components. Assist customers with product installations, configurations, and upgrades. Analyzes recurring customer issues and trends to suggest corrective actions. Collaborate with internal Service teams, including Engineering and quality, to resolve complex technical issues and improve product functionality. Document and track customer interactions, including inquiries, troubleshooting steps, and resolutions, in our CRM system. Provides respectful and open communication to customers and dealers. Supports other departments with answers to frequently asked questions from customers. Educate customers on product features, best practices, and troubleshooting techniques. Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution. Participates in job rotations to further product and process knowledge. Participates in a 24/7 on call rotation. Performs other duties as assigned. Requirements Bachelor’s degree in a related field is preferred. Proven experience in a technical support role, preferably in a manufacturing or industrial setting. Strong understanding of hardware and software components, including troubleshooting techniques. Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively. Customer-focused mindset with a commitment to delivering exceptional service. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in CRM systems and other support tools is a plus. Strong problem-solving skills and attention to detail. Flexibility to accommodate varying schedules and shifts as required. Ability to travel of up to 25% is essential and required. Must be able to pass a background check and drug screening. Modula Inc. is an EEO (Equal Employment Opportunity) Employer. Our search and selection process are based on identifying qualified candidates who are highly motivated to grow with our company. Employment decisions are based on the principles of equal employment opportunity. Recruitment, testing/assessment, selection, and promotion will be administered without regard to race, color, sexual orientation, physical or mental disability, religion, age, ancestry or national origin, whistleblower activity, previous assertion of a claim or right under worker’s compensation, marital status, genetic information, or any other characteristic protected by federal, state, or local law. Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.
Responsibilities
The Technical Support Specialist provides timely and effective technical assistance to customers, serving as the primary point of contact for troubleshooting technical issues. This role involves diagnosing issues, assisting with product installations, and collaborating with internal teams to resolve complex problems.
Technical Support Specialist at Modula Inc.
Franklin, Ohio, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, Agility, Teamwork, Attention To Detail, Crm Systems, Hardware, Software, Product Installation, Configuration, Flexibility, Collaboration, Education
Specialization
A bachelor's degree in a related field is preferred, along with proven experience in a technical support role. Strong understanding of hardware and software components, excellent communication skills, and a customer-focused mindset are essential.
Experience Required
Minimum 2 year(s)
PC Technician II at Toshiba Global Commerce Solutions
Durham, North Carolina, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Hardware, Software, Networking, Customer Service, Windows 11, Microsoft Office Suite, Outlook, Antivirus, Malware Tools, Microsoft 365, Windows Deployment Configuration, Intune, Mobile Platforms, Asset Tracking
Specialization
An associate degree or equivalent experience is required, along with a minimum of 5 years in IT support. Strong technical skills in troubleshooting, hardware/software installation, and customer service are essential.
Experience Required
Minimum 5 year(s)
Acheteur IT Public F/H at EPSA
Toulouse, Occitania, France - Full Time
Skills Needed
Purchasing, Negotiation, It Procurement, Market Analysis, Contract Management, Supplier Relationship Management, Cost Evaluation, Strategic Sourcing, Public Procurement, Telecommunications, Software, Hardware, Excel, Power Point, Analytical Skills, Communication Skills, Listening Skills
Specialization
Candidates should have a minimum of 5 years of experience in IT purchasing within public markets and strong negotiation skills. A solid understanding of the IT and telecommunications sectors, along with excellent analytical and communication abilities, is essential.
Experience Required
Minimum 5 year(s)
Senior Product Manager - Body Worn Cameras at Axon
Scottsdale, Arizona, United States - Full Time
Skills Needed
Product Management, Hardware, Software, User Experience, Problem Solving, Data Analysis, Collaboration, Technical Program Management, Product Design, Test Validation, Customer Experience, Communication, Autonomy, Performance Metrics, Market Research, Creative Solutions
Specialization
Candidates should have a bachelor's degree in a technical field or equivalent experience, along with over 5 years in product management for hardware/software devices. Experience with quality assurance and user interaction problem-solving is also essential.
Experience Required
Minimum 5 year(s)
Intern, IT Season 2026 at Inter Miami CF LLC
Fort Lauderdale, Florida, United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Documentation, Hardware, Software, Networking, Problem Solving, Communication, Interpersonal Skills, Organizational Skills, Team Collaboration, Reliability, Attention To Detail
Specialization
Candidates must be pursuing a degree in IT or a related field, or be recent graduates. A basic understanding of computer concepts and strong problem-solving skills are required.
Operations Processing Senior Associate at NTT DATA
Gurugram, haryana, India - Full Time
Skills Needed
Troubleshooting, Software, Network Issues, Ms Office, Ticketing Process, Escalation, Rotational Shifts
Specialization
Good knowledge of MS Office and ticketing processes is required. Willingness to escalate tickets to supervisors and other groups is essential.
Systems Verification Engineer - II at Boston Scientific Corporation Malaysia
Heredia, , Costa Rica - Full Time
Skills Needed
Verification, Neuromodulation, Hardware, Software, Testing, Risk Mitigation, Automation, Python, C++, Labview, Matlab, Ee Test Equipment, Dev Ops, Cicd, Data Privacy, Cybersecurity
Specialization
A Bachelor's degree in a relevant field and 2+ years of engineering experience are required. Proficiency in automated testing frameworks and knowledge of programming languages such as Python and C++ are essential.
Experience Required
Minimum 2 year(s)
Activate Games Assistant Manager at Activate Games
Cherry Hill Township, New Jersey, United States - Full Time
Skills Needed
Communication, Multi Tasking, Time Management, Leadership, Motivating, Inspiring, Conflict Resolution, Positive Work Environment, Computer Hardware, Software, Operating Systems, Networking Concepts, Troubleshooting, Customer Service, Adaptability, Energetic, Friendly
Specialization
Candidates should possess strong communication and leadership skills, along with proficiency in technology and customer service. Flexibility to work various shifts, including evenings and weekends, is essential.
Sales Development Representative at ZSCALER INC
Mumbai City, maharashtra, India - Full Time
Skills Needed
Sales, Account Development, Opportunity Qualification, Call Planning, Territory Management, Cybersecurity, Saas, Software, Communication, Research, Technology Concepts, Meeting Scheduling, Objection Handling, Collaboration, Digital Transformation, Zero Trust
Specialization
Candidates should have 3-5 years of experience in sales or a related role and a strong command of business-level English. A background in the security, SaaS, or software industry is preferred.
Experience Required
Minimum 2 year(s)
ANALISTA DE SUPORTE I at The businesses of Merck KGaA, Darmstadt, Germany
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Technical Support, Hardware, Software, Networking, Communication, Teamwork, Problem Solving, Documentation, Windows, Office 365, Pressure Handling, English
Specialization
Candidates should have a degree in Information Technology or related fields and basic knowledge of Windows and Office 365. Effective communication skills and the ability to work under pressure are essential, along with approximately one year of prior technical support experience.
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Troubleshooting, Customer Service, Communication, Problem Solving, It Support, Software, Infrastructure, Media, Digital Workspace, Technology, Communication Services, Moderate Complexity, Administrative Support, Diversity, Teamwork
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. A National Police Check and Security Clearance are required prior to commencement.
Technical Support Officer at New South Wales Government
, , - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, Software, Infrastructure, Communication, Problem Solving, Digital Workspace, Technology Services, Media, Moderate Complexity, Administrative Support, Diversity, Security Clearance, National Police Check, Wellbeing Programs
Specialization
Candidates must be Australian citizens, permanent residents, or New Zealand citizens. Successful candidates will undergo a National Police Check and obtain a Security Clearance.
Autonomous Vehicle Operator at WME Express
Desoto, Texas, United States - Full Time
Skills Needed
Clean Driving Record, Strong Computer Skills, Software, Apps, Safety Driving, Data Collection, Collaboration, Observation
Specialization
Must have a clean driving record and background. Strong computer skills and prior autonomous experience are a plus.
Six Sigma Manager at Ford Global Career Site
Dearborn, Michigan, United States - Full Time
Skills Needed
Six Sigma, Problem Solving, Technical Coaching, Quality, Product Development, Manufacturing, Statistical Analysis, Root Cause Identification, Collaboration, Communication, Lean Manufacturing, Gembas, Controls, Software, Engineering, Mentoring
Specialization
A Bachelor's degree in engineering and a Certified Six Sigma Blackbelt/Master Black Belt are required. Candidates should have 8+ years of experience in quality, product development, and manufacturing, along with strong technical acumen.
Experience Required
Minimum 10 year(s)
Autonomy Systems Engineer III (Flight Rules & Fault Management) at Inversion
Los Angeles, California, United States - Full Time
Skills Needed
Systems Engineering, Mission Operations, Autonomy, Aerospace, Robotics, Fault Management, Safety Analysis, Communication, Gnc, Software, Hazard Analysis, Flight Test, Simulation, Decision Criteria, C++, Python
Specialization
Candidates should have 6+ years of experience in systems engineering, mission operations, autonomy, aerospace, or robotics. Experience with mission rules, fault management, and strong communication skills are essential.
Experience Required
Minimum 5 year(s)
Network Systems Technician (Confidential Position) at Regional Center of the East Bay
Concord, California, United States - Full Time
Skills Needed
Help Desk Support, Data Network, Voice Network, Hardware, Software, Database Development, Web Development, Communication Skills, Cultural Awareness, Problem Solving
Specialization
A college degree in Computer Science or a related field is highly desirable, along with experience in Help Desk support and network systems. Candidates should possess excellent communication skills and the ability to work with diverse populations.
Experience Required
Minimum 2 year(s)
Systems Administrator at Willow Falls Senior Living
Omaha, Nebraska, United States - Full Time
Skills Needed
Network Systems, Troubleshooting, Microsoft Products, It Operations, Security Tools, Applications, Servers, Email Systems, Laptops, Desktops, Software, Hardware, Documentation, Customer Service, Change Management, Analytical Skills
Specialization
An associate’s degree in information technology or a related field is preferred, or 5 years of proven work experience in IT. Candidates should have certifications related to networking and at least 3 years of experience as a Junior Systems Administrator or Super User.
Experience Required
Minimum 2 year(s)
IT Support Technician at LulaBet
Cape Town, Western Cape, South Africa - Full Time
Skills Needed
Problem Solving, Technical Support, Hardware, Software, Network Issues, Installation, Configuration, Maintenance, Monitoring, User Access, System Security, Backup Processes, A+ Certification, N+ Certification, Networking, Audio Visual Equipment
Specialization
Candidates should have at least 1 year of experience in technical IT support and possess A+ and N+ certifications. Strong problem-solving skills and a dynamic attitude are essential for this role.
HelpDesk Junior at EVERIENCE
Florence, Tuscany, Italy - Full Time
Skills Needed
Ticketing Platforms, Windows, Ios, Active Directory, Office 365, Networking, Mdm, Hardware, Software
Specialization
Candidates should have a diploma or degree in Computer Science and a good level of English (B1/B2). Familiarity with ticketing platforms and operating systems is essential.
Field Service Technician at Diebold Nixdorf
Los Angeles, California, United States - Full Time
Skills Needed
Technical Maintenance, Product Installation, Debugging, Customer Service, Problem Solving, Inspection, Cleaning, Minor Repairs, Service Scheduling, Documentation, Product Functionality, Escalation Procedures, Customer Satisfaction, Territory Management, Hardware, Software
Specialization
No specific requirements are mentioned in the job posting. The role likely requires basic technical skills and customer service abilities.