INTRODUCTION:

Our purpose is to enrich the lives of people living independently in their own homes through connection to services and community.
About ECHO
ECHO Community Services is a registered charity providing care to the elderly to help them live in their own home with dignity while still maintaining their independence.
We provide in-home services 7 days per week for Home Care Package and 5 days per week for CHSP.
Our goal is to provide services at the same time, on the same day and with the same team of Support Workers which means that you know the people who are coming and the time they will arrive. Having the same support workers providing services, in particular, medication prompts and personal care, maintains the person’s dignity and well-being. You know and can trust the people attending. There is continuity of care for people who receive our services.

DESCRIPTION:

As a Client Advisor, you will ensure personalised home care services meet client needs and align with ECHO’s strategic goals. You will provide guidance, advocacy, and coordinate services for clients under HCP, requiring strong organisational skills and a collaborative approach.

QUALIFICATIONS:

• Certificate III or IV in Individual Support Work or Aged Care.
• Enrolled nurse with case management experience, is preferred.
• Tertiary qualifications in a relevant discipline is desirable.

• Case manage Echo’s client care services, including in-home and community activities, ensuring seamless coordination and support.
• Oversee client intake, care planning, clinical governance, scheduling, case management, front-line support, and continuous improvement.
• Ensure home care services are delivered in line with client requirements under HCP.
• Monitor client progress, address concerns, and adjust care plans to optimize satisfaction and outcomes.
• Maintain accurate records of client interactions, progress, and services, ensuring adherence to confidentiality and privacy standards.
• Ensure services consistently meet or exceed internal and external audit standards, focusing on quality and compliance.
• Contribute to continuous improvement and innovation to keep Echo’s services competitive and aligned with strategic objectives.
  Hours: Monday to Friday, 8:00 am to 4:00 pm, however, you must be willing to participate in a flexible roster involving extended hours. You will be required to participate in a rotating on-call after hours, weekday and weekend roster.