WHO WE ARE:

Studentcare is the Canadian leader in health, dental and travel insurance for students across Quebec and Canada. We offer university and college students group insurance plans and other non-insurance products such as Employee Assistance Programs and Telemedicine at attractive costs. Our objective is to make wellness easy and simple so that students can make informed decisions about their health and finances.

OVERVIEW:

The purpose of this posting is to fill the position of Member Service Agent, On-Campus.
To ensure excellent service for university students, we require Member Services Agents to work from our on-campus office at the University of Waterloo. As a part of our Member Services Team, you are not required to sell anything, only to assist our student members and inform them about their health and dental plan. Our members communicate with us in person, by telephone, and email. The ideal candidate enjoys helping people and demonstrates patience, empathy, and understanding.
Communication is a key part of the job. We are looking for individuals who are solution-oriented and always willing to help. Our training will provide you with all the necessary information to respond to student requests.

REQUIREMENTS:

• Minimum of 1 year of customer service experience
• Mastery of oral and written English
• Computer skills (Microsoft Office)
• Ability to adapt rapidly and comfortably process change
• Capacity to handle various situations in a positive and professional manner
• Excellent active listening skills
• Enthusiasm and a positive approach to customer service
• Be a team player!

• Process requests from our members in a positive and enthusiastic manner
• Take responsibility for solving problems and monitoring
• Document customer issues and solutions implemented