At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we’re passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.
Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.
At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched
defined benefit pension plan
, comprehensive and competitive benefits plan, a hybrid work model and flexible work arrangements. We prioritise learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.
Join FSRA and help us shape the future of regulation for generations to come!
Job Description:
This is a 6-Month Fixed Term Opportunity

QUALIFICATIONS

Education and Experience

• Degree/Diploma in Information Technology preferred.
• 8 years’ experience in planning and leading service desk, collaboration, or workplace technology services teams and managing onboarding of new technologies and processes.
• Experience leading teams responsible for workplace enabling technology, call centre or service desk delivering customer facing services, problem management, incident management, change control, services standards.
• Experience leading teams responsible for planning, implementing, and supporting mobile and end user devices, including PaaS and SaaS management and collaborations platforms.
• Extensive experience in project delivery, strategy development and managing or advising project/delivery teams.

Knowledge and Skills

• Skills and ability to manage and champion change for a new organizational culture and vision.
• Ability to communicate and influence at the executive level, articulating business value and driving consensus.
• Excellent planning skills in both tactical and strategic planning.
• Excellent financial planning and forecasting skills.
• Effective leadership and negotiation skills required.
• Leadership skills to implement organizational structure, systems, and standards.

Please note that this position will close at 11:59PM on July 16, 2025
Job Posting End Date:
07/16/2025
Job postings close at 11:59pm on the date noted.
Employment Type:
Fixed Term (Fixed Term)
Scheduled Weekly Hours:
36.25
FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.

PURPOSE OF POSITION

Accountable for managing the delivery of enterprise service desk, digital workplace technology, and collaboration services, in support of overall Information Technology and FSRA business strategies.

KEY RESPONSIBILITIES

• Manages the delivery of enterprise service desk and digital workplace technology and collaboration services, including large-scale projects involving the deployment, integration, enhancement, maintenance of production systems and services; ensuring consistency with overall IT department performance measures, standards, and best practices and integration with overall FSRA directions.
• As part of the management team, supports FSRA leadership in formulating strategy and developing tactics and provides leadership in executing programs or services to deliver on strategy and tactics.
• Oversees the implementation of section or department programs, services and work areas, including operational processes and procedures to meet the overall operational plans and priorities of the section or department including platforms and infrastructure transition from legacy environments to modern technologies, platforms and methodologies.
• Manages the onboarding, delivery, and operations for FSRA’s enterprise service desk, digital workplace, and collaboration services that meet client business needs, including the identification and evaluation of innovative technology trends and productivity tools/methods.
• Leads enterprise service desk, digital workplace, Audio Visual Engineering, and collaboration services’ business and technical requirements, procurement, negotiations, vendor relations, implementation, post-implementation, performance, and capacity management in support of FSRA business’ needs.
• Provides program/service expertise and advice to FSRA management and staff in response to operational or program issues and advice regarding software solutions impacting the achievement of department and FSRA directions; providing evidence-based recommendations for problem resolution and improvement to methods to deliver programs and services.
• Manages the unit and its staff to support an environment and culture of service excellence which respects diversity, encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive working environment where personal and team accountability are key to meeting the mandate of FRSA. Accountable for hiring, orienting and training of staff, determination of performance standards and conduct of performance reviews, managing employee relations matters.
• Works with the Director in operational planning, development and reporting on performance metrics, program effectiveness, risks and impacts related to unit, section and department matters.
• Supports critical change and a new collaborative, forward thinking culture within the unit, and works with others to achieve this across the section or department.
• Promotes and supports the implementation of innovation and continuous improvement throughout the unit and section or department.
• Leads and/or participates on projects within the section, department to represent the unit’s interests in program or service decision making.
• Develops and manages relationships and consultation with stakeholders impacted by unit programs and operations to discuss and clarify program or service-related issues and needs.
• Works in collaboration with colleagues on section department priorities for FSRA.