We’re looking for a customer service superstar to join our team at Quest New Plymouth.

This is more than a traditional front-desk role. We want someone who takes full ownership working alongside our great Hotel 2IC and Hotel Manager, thinks on their feet and genuinely enjoys solving problems.

You’ll be the first point of contact for our guests, but your role won’t stop at reception. We’re looking for someone who notices when something needs attention, finds out what is happening, works out the best solution and follows it through.

We value people who investigate before making a decision, rather than simply passing a problem on. Whether it’s a guest request, a maintenance issue, a room that isn’t ready or something happening elsewhere in the hotel, you’ll take responsibility for getting it sorted.

There are no strict boundaries between departments when it comes to looking after our guests. You’ll work closely with Housekeeping, Maintenance and Reservations and, when needed, jump in and help wherever you can.

About the Role

You’ll take care of the usual reception duties, including guest check-ins and check-outs, reservations, payments, guest enquiries and daily administration. You’ll also help keep the hotel running smoothly in the absence of the Hotel 2IC and Hotel Manager by monitoring room readiness, following up on guest requests and dealing with operational issues as they arise.

A big part of the role is problem solving. You’ll investigate issues, ask the right questions, carry out basic troubleshooting where appropriate and make sure matters are followed through to a resolution. You’ll keep clear records and communicate with the right people when an issue needs further attention.

You’ll use RMS and other hotel systems, complete daily routines and shift handovers, and make sure our brand, health and safety, security and operating standards are followed.

• Most importantly, we need someone who doesn’t simply say, “That’s not my job.” If you see something that needs doing, we want you to take ownership and help get it done.