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Director, Client Services at Virginia Union University
Richmond, Virginia, United States - Full Time
Skills Needed
Strategic Leadership, Client Relationship Management, Operations Management, Service Desk Management, Workflow Optimization, Policy Development, Staff Training, Client Satisfaction Assessment, Issue Resolution, Ticketing Systems Management, Data Analysis, Cross Departmental Collaboration
Specialization
Candidates should possess a Bachelor's degree in Business, Communications, or IT, with a Master's degree preferred. The role requires 5-7 years of progressive leadership experience in client services, ideally within a higher education setting.
Experience Required
Minimum 5 year(s)
Field Services Specialist at Vodafone
Athens, Attica, Greece - Full Time
Skills Needed
Field Service Support, Sd Wan Design, Firewall As A Service, Troubleshooting, Customer Support, Network Installation, Inventory Management, Ccna, Ms Office Suite, Ict Services, Technical Support L1/L2/L3, Critical Thinking, Problem Solving, Communication Skills, Greek Language, English Language
Specialization
Requires at least 2 years of technical field service experience and a technical institution degree. Candidates must have strong expertise in SD-WAN, Firewall-as-a-Service, and hold a CCNA certification or similar training.
Experience Required
Minimum 2 year(s)
Director, Intake Services at The Guidance Center
Southgate, Michigan, United States - Full Time
Skills Needed
Clinical Oversight, Intake Systems Management, Staff Supervision, Regulatory Compliance, Risk Screening, Triage, Crisis Intervention, Strategic Planning, Quality Improvement, Budgeting And Resource Allocation, Case Management, Stakeholder Relations, Ehr Management, Trauma Informed Care, Cultural Humility, Program Development
Specialization
Requires a Master's degree in a mental health field with Michigan licensure and at least five years of progressive leadership experience in SED, SMI, or SUD programs. Candidates must be able to meet QMHP, CMHP, and QIDP criteria within 120 days of hire.
Experience Required
Minimum 5 year(s)
Shared Services Associate at ProctorU Inc.
, , India - Full Time
Skills Needed
Administrative Support, Customer Service, Zendesk, Microsoft Office Suite, Excel, Word, Outlook, Reporting, Troubleshooting, Time Management, Written Communication, Verbal Communication
Specialization
Requires a high school diploma, with an associate or bachelor's degree preferred, and ideally 2+ years of experience in administrative or customer service roles. Proficiency in Microsoft Office and strong communication skills are essential.
Experience Required
Minimum 2 year(s)
Clerk I – Public Services at Jackson George Regional Library System
Pascagoula, Mississippi, United States - Full Time
Skills Needed
Customer Service, Communication, Organization, Computer Literacy, Alphabetizing, Numerical Sequencing, Collection Maintenance, Public Relations, Leadership, Information Retrieval, Circulation Management, Problem Solving
Specialization
Requires a high school diploma or equivalent and one year of paid full-time office or public contact experience. Candidates must possess computer skills, the ability to alphabetize/sequence, and the physical capability to lift up to 25 pounds.
Guest Services Specialist at Wayside Waifs Inc
Grandview, Missouri, United States - Full Time
Skills Needed
Customer Service, Administrative Support, Bilingual Spanish, Multitasking, Professional Communication, Attention To Detail, Computer Proficiency, Reception Management, Phone Etiquette, Time Management
Specialization
A high school diploma or GED is required, with a preference for bilingual Spanish speakers and at least one year of customer service experience. Candidates must be physically able to work in an office environment and lift up to 20 lbs.
Clerk I – Public Services at Jackson George Regional Library System
Pascagoula, Mississippi, United States - Full Time
Skills Needed
Customer Service, Communication, Organization, Computer Literacy, Attention To Detail, Leadership, Alphabetizing, Numerical Sequencing, Collection Maintenance, Public Relations
Specialization
Requires a high school diploma or equivalent and one year of paid full-time office or public contact experience. Candidates must possess computer skills, the ability to alphabetize/sequence, and the physical capability to lift up to 25 pounds.
Rehab Services Technician at Illinois Bone and Joint Institute LLC
Crystal Lake, Illinois, United States - Full Time
Skills Needed
Customer Service, Clinic Maintenance, Patient Care, Exercise Program Assistance, Inventory Management, Clerical Support, Hipaa Compliance, Time Management, Verbal Communication, Written Communication, Microsoft Office, Windows
Specialization
Candidates must be a current student or hold a high school diploma and be available for 20 hours per week. Proficiency in MS Office and the ability to handle multiple tasks under pressure are required.
Office Services Associate at RR Donnelley
Los Angeles, California, United States - Full Time
Skills Needed
Reprographics, Mail Services, Customer Service, Office Administration, Time Management, Problem Solving, Communication Skills, Organizational Skills, Confidentiality Handling, Equipment Troubleshooting
Specialization
Requires a high school diploma and at least one year of office services experience, preferably in a corporate, legal, or banking environment. Must be able to lift up to 50 lbs and be proficient with digital reprographics and mail equipment.
Dining Services Associate at Sayre Christian Village
Lexington, Kentucky, United States - Full Time
Skills Needed
Food Preparation, Dietary Service, Nutritional Care, Tray Line Management, Sanitization, Compassion, Patient Care, Collaboration, Attention To Detail, Time Management
Specialization
Preferred candidates have over two years of dietary experience and training in nutrition. Applicants must be compassionate, able to work collaboratively, and available for afternoon shifts including weekends.
Experience Required
Minimum 2 year(s)
Health Services Analyst I at Partnership HealthPlan of California
Fairfield, California, United States - Full Time
Skills Needed
Data Analysis, Reporting, Data Management, Statistics, Ms Excel, Ms Access, Lean Methodology, Model For Improvement, Project Management, Data Governance, Healthcare Data Analysis, Business Requirements Gathering
Specialization
Requires a Bachelor's degree in a related field and 1-2 years of experience in data analysis and reporting. Must possess strong analytical skills, proficiency in MS Excel/Access, and a valid California driver's license.
Guest Services Supervisor at Double Tree Bloomington Minneapolis South
Los Angeles, California, United States - Full Time
Skills Needed
Guest Services, Team Supervision, Recruitment, Training, Scheduling, Revenue Maximization, Billing Review, Conflict Resolution, Interpersonal Communication, Organizational Skills, Leadership, Professionalism
Specialization
Candidates must possess strong leadership, organizational, and interpersonal communication skills. The ability to maintain professionalism and poise in stressful situations is essential.
Experience Required
Minimum 2 year(s)
Member Services Associate at InSpace
Tiburon, California, United States - Full Time
Skills Needed
Customer Service, Multitasking, Interpersonal Communication, Reservation Management, Administrative Support, Point Of Sale Processing, Conflict Resolution, Organization
Specialization
Candidates should be friendly, organized, and comfortable with technology, with the ability to lift up to 25 pounds. Previous customer service experience and flexible availability for weekdays and weekends are preferred.
Intern-Follow-up Services at DEKRA
Shanghai, Shanghai, China - Full Time
Skills Needed
Certificate Monitoring, Invoicing, Payment Tracking, Financial Reporting, Customer Communication, Administrative Support, Ms Excel, Ms Word, Ms Powerpoint, Attention To Detail, Multitasking, Team Collaboration
Specialization
Candidates should have a college degree or above and proficiency in MS Office software. Experience in administrative or customer service roles and a basic understanding of billing processes are preferred.
Business Services Manager at TAPCO Credit Union
University Place, Washington, United States - Full Time
Skills Needed
Commercial Banking, Sales Strategy, Relationship Management, Financial Product Development, Outbound Calling, Referral Networking, Underwriting, Loan Documentation, Microsoft Office, Cash Management, Treasury Management, Fiserv Xp2, Fresh Desk, Financial Analysis, Team Leadership, Communication Skills
Specialization
Requires a two-year college degree in Business, Finance, or Accounting and at least five years of experience as a Business Services or Loan Officer. Candidates must have experience leading teams and proficiency in Microsoft Office.
Experience Required
Minimum 5 year(s)
Patient Services Advocate at FastMed Urgent Care
Kinston, North Carolina, United States - Full Time
Skills Needed
Customer Service, Patient Registration, Insurance Verification, Medical Billing, Interpersonal Communication, Organizational Skills, Patient Queuing, Payment Processing, Call Handling, Conflict Resolution
Specialization
A high school diploma or equivalent is required, with a preference for two years of experience in a medical front office or customer service setting. Knowledge of medical or insurance billing is considered a bonus.
Experience Required
Minimum 2 year(s)
Director, Credit Services at BNY
New York, New York, United States - Full Time
Skills Needed
Prime Brokerage, Financing Risk, Due Diligence, Portfolio Analysis, Risk Management Frameworks, Stress Testing, Underwriting, Ai Proficiency, Stakeholder Management, Quantitative Analysis, Credit Services, Risk Oversight
Specialization
Requires demonstrated expertise in Prime Brokerage and financing risk with strong analytical and communication skills. A STEM-related bachelor's degree and proficiency in using AI tools for productivity are preferred.
Experience Required
Minimum 10 year(s)
Resident Services Manager at SENIOR HOUSING OPTIONS INC.
Parachute, Colorado, United States - Full Time
Skills Needed
Staff Management, Resident Care, Medication Administration, Regulatory Compliance, Project Management, Interpersonal Communication, Conflict Resolution, Infection Control, Microsoft Office Suite, Patient Advocacy, Clinical Supervision, Crisis Management
Specialization
Requires a high school diploma, a valid Colorado Driver's License, and current CPR and QMAP certifications. Candidates must have at least two years of experience as a Wellness or Resident Services Coordinator in a healthcare setting with prior supervisory experience.
Experience Required
Minimum 2 year(s)
HR Services Administrator at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Ms Office Suite, Smartrecruiter, Workday, Oracle, Data Entry, Organization And Planning, Compliance, Hr Systems Training, Interpersonal Skills
Specialization
Candidates must be proficient in MS Office and HR systems like Workday or Oracle, with high attention to detail for data entry. Strong interpersonal skills and the ability to meet tight deadlines in a high-volume environment are required.
HR Services Coordinator I at Vertiv
Mandaluyong, Metro Manila, Philippines - Full Time
Skills Needed
Hr Data Management, Data Integrity, Hris, Microsoft Office, Data Analysis, Quality Assurance, Reporting, Customer Service, Interpersonal Communication, Administrative Support
Specialization
A bachelor's degree and proficiency in Microsoft Office are required. Candidates must demonstrate strong attention to detail and the ability to work flexible hours, including shifts and holidays.
Director, Client Services at Virginia Union University
Richmond, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

0.0

Posted On

29 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Strategic Leadership, Client Relationship Management, Operations Management, Service Desk Management, Workflow Optimization, Policy Development, Staff Training, Client Satisfaction Assessment, Issue Resolution, Ticketing Systems Management, Data Analysis, Cross-departmental Collaboration

Industry

Description
Virginia Union University (VUU) is a distinguished private institution founded in 1865 that proudly upholds a legacy of academic excellence and community engagement. With a historic 86-acre campus, it offers a dynamic and nurturing environment for its 1,568 undergraduate and graduate students. Virginia Union University is recognized in the 2024 edition of U.S. News & World Report, holding a prestigious position as #39 among Historically Black Colleges and Universities. VUU provides a robust array of academic programs, including 35 Bachelor's, 11 Master's, and one Doctoral degree. Virginia Union University remains steadfast in its commitment to offering accessible, high-quality education, instilling a sense of assurance and confidence in its students. It fosters a vibrant intellectual community dedicated to the holistic development of future leaders.  Five fundamental principles (core values) guide Virginia Union University. Each principle is essential to our ability to provide a Best-In-Class educational experience for students, faculty, and staff. These principles help our community understand the right path to fulfilling our institution's mission. The principles are Innovation, Spiritual Formation, Integrity, Diversity & Inclusion, and Excellence. The Director of Client Services is responsible for leading the strategy, operations, and delivery of high-quality support services to students, faculty, staff, and external partners. This role ensures positive client experience by managing service desks, technology support, communication channels, and client relationship programs across the university. The Director serves as the primary advocate for client needs, continuously improving service delivery to meet institutional goals. Responsibilities * Provide leadership and strategic direction for all client service operations, ensuring an exceptional customer experience for the university community. * Manage daily operations of help desks, service centers, and client support teams, including setting service standards, tracking metrics, and optimizing workflows. * Oversee the development and implementation of client service policies, procedures, and best practices. * Collaborate with IT, Facilities, Academic Affairs, and other departments to ensure seamless delivery of services to clients. * Develop and manage client service training programs to ensure staff are knowledgeable, professional, and customer-focused. * Lead initiatives to assess and improve client satisfaction through surveys, focus groups, and direct feedback. * Resolve complex client issues and escalate concerns appropriately to ensure timely resolution. * Manage technology and software platforms that support client service operations, including ticketing systems and knowledge bases. * Prepare reports and present data-driven insights and recommendations to senior leadership. Education * Bachelor’s degree in Business Administration, Communications, Information Technology, or a related field; Master’s degree preferred. * 5–7 years of progressive leadership experience in client services, customer support, or a related area, preferably within higher education. * Must be able to lift 10 pounds. Application Process Candidates are required to submit their resume, four professional references and a cover letter. The application review will begin immediately and continue until the position is filled. A background investigation and reference check will be required prior to employment. For any questions or concerns, please contact Askhr@vuu.edu [Askhr@vuu.edu]. Equal Opportunity Employer Virginia Union University is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information about Virginia Union University, visit VUU About Page [https://www.vuu.edu/about-vuu].
Responsibilities
The Director leads the strategy and daily operations of client support services to ensure an exceptional experience for students, faculty, and staff. This includes managing service desks, optimizing workflows, and collaborating across university departments to improve service delivery.
Director, Client Services at Virginia Union University
Richmond, Virginia, United States - Full Time
Skills Needed
Strategic Leadership, Client Relationship Management, Operations Management, Service Desk Management, Workflow Optimization, Policy Development, Staff Training, Client Satisfaction Assessment, Issue Resolution, Ticketing Systems Management, Data Analysis, Cross Departmental Collaboration
Specialization
Candidates should possess a Bachelor's degree in Business, Communications, or IT, with a Master's degree preferred. The role requires 5-7 years of progressive leadership experience in client services, ideally within a higher education setting.
Experience Required
Minimum 5 year(s)
Field Services Specialist at Vodafone
Athens, Attica, Greece - Full Time
Skills Needed
Field Service Support, Sd Wan Design, Firewall As A Service, Troubleshooting, Customer Support, Network Installation, Inventory Management, Ccna, Ms Office Suite, Ict Services, Technical Support L1/L2/L3, Critical Thinking, Problem Solving, Communication Skills, Greek Language, English Language
Specialization
Requires at least 2 years of technical field service experience and a technical institution degree. Candidates must have strong expertise in SD-WAN, Firewall-as-a-Service, and hold a CCNA certification or similar training.
Experience Required
Minimum 2 year(s)
Director, Intake Services at The Guidance Center
Southgate, Michigan, United States - Full Time
Skills Needed
Clinical Oversight, Intake Systems Management, Staff Supervision, Regulatory Compliance, Risk Screening, Triage, Crisis Intervention, Strategic Planning, Quality Improvement, Budgeting And Resource Allocation, Case Management, Stakeholder Relations, Ehr Management, Trauma Informed Care, Cultural Humility, Program Development
Specialization
Requires a Master's degree in a mental health field with Michigan licensure and at least five years of progressive leadership experience in SED, SMI, or SUD programs. Candidates must be able to meet QMHP, CMHP, and QIDP criteria within 120 days of hire.
Experience Required
Minimum 5 year(s)
Shared Services Associate at ProctorU Inc.
, , India - Full Time
Skills Needed
Administrative Support, Customer Service, Zendesk, Microsoft Office Suite, Excel, Word, Outlook, Reporting, Troubleshooting, Time Management, Written Communication, Verbal Communication
Specialization
Requires a high school diploma, with an associate or bachelor's degree preferred, and ideally 2+ years of experience in administrative or customer service roles. Proficiency in Microsoft Office and strong communication skills are essential.
Experience Required
Minimum 2 year(s)
Clerk I – Public Services at Jackson George Regional Library System
Pascagoula, Mississippi, United States - Full Time
Skills Needed
Customer Service, Communication, Organization, Computer Literacy, Alphabetizing, Numerical Sequencing, Collection Maintenance, Public Relations, Leadership, Information Retrieval, Circulation Management, Problem Solving
Specialization
Requires a high school diploma or equivalent and one year of paid full-time office or public contact experience. Candidates must possess computer skills, the ability to alphabetize/sequence, and the physical capability to lift up to 25 pounds.
Guest Services Specialist at Wayside Waifs Inc
Grandview, Missouri, United States - Full Time
Skills Needed
Customer Service, Administrative Support, Bilingual Spanish, Multitasking, Professional Communication, Attention To Detail, Computer Proficiency, Reception Management, Phone Etiquette, Time Management
Specialization
A high school diploma or GED is required, with a preference for bilingual Spanish speakers and at least one year of customer service experience. Candidates must be physically able to work in an office environment and lift up to 20 lbs.
Clerk I – Public Services at Jackson George Regional Library System
Pascagoula, Mississippi, United States - Full Time
Skills Needed
Customer Service, Communication, Organization, Computer Literacy, Attention To Detail, Leadership, Alphabetizing, Numerical Sequencing, Collection Maintenance, Public Relations
Specialization
Requires a high school diploma or equivalent and one year of paid full-time office or public contact experience. Candidates must possess computer skills, the ability to alphabetize/sequence, and the physical capability to lift up to 25 pounds.
Rehab Services Technician at Illinois Bone and Joint Institute LLC
Crystal Lake, Illinois, United States - Full Time
Skills Needed
Customer Service, Clinic Maintenance, Patient Care, Exercise Program Assistance, Inventory Management, Clerical Support, Hipaa Compliance, Time Management, Verbal Communication, Written Communication, Microsoft Office, Windows
Specialization
Candidates must be a current student or hold a high school diploma and be available for 20 hours per week. Proficiency in MS Office and the ability to handle multiple tasks under pressure are required.
Office Services Associate at RR Donnelley
Los Angeles, California, United States - Full Time
Skills Needed
Reprographics, Mail Services, Customer Service, Office Administration, Time Management, Problem Solving, Communication Skills, Organizational Skills, Confidentiality Handling, Equipment Troubleshooting
Specialization
Requires a high school diploma and at least one year of office services experience, preferably in a corporate, legal, or banking environment. Must be able to lift up to 50 lbs and be proficient with digital reprographics and mail equipment.
Dining Services Associate at Sayre Christian Village
Lexington, Kentucky, United States - Full Time
Skills Needed
Food Preparation, Dietary Service, Nutritional Care, Tray Line Management, Sanitization, Compassion, Patient Care, Collaboration, Attention To Detail, Time Management
Specialization
Preferred candidates have over two years of dietary experience and training in nutrition. Applicants must be compassionate, able to work collaboratively, and available for afternoon shifts including weekends.
Experience Required
Minimum 2 year(s)
Health Services Analyst I at Partnership HealthPlan of California
Fairfield, California, United States - Full Time
Skills Needed
Data Analysis, Reporting, Data Management, Statistics, Ms Excel, Ms Access, Lean Methodology, Model For Improvement, Project Management, Data Governance, Healthcare Data Analysis, Business Requirements Gathering
Specialization
Requires a Bachelor's degree in a related field and 1-2 years of experience in data analysis and reporting. Must possess strong analytical skills, proficiency in MS Excel/Access, and a valid California driver's license.
Guest Services Supervisor at Double Tree Bloomington Minneapolis South
Los Angeles, California, United States - Full Time
Skills Needed
Guest Services, Team Supervision, Recruitment, Training, Scheduling, Revenue Maximization, Billing Review, Conflict Resolution, Interpersonal Communication, Organizational Skills, Leadership, Professionalism
Specialization
Candidates must possess strong leadership, organizational, and interpersonal communication skills. The ability to maintain professionalism and poise in stressful situations is essential.
Experience Required
Minimum 2 year(s)
Member Services Associate at InSpace
Tiburon, California, United States - Full Time
Skills Needed
Customer Service, Multitasking, Interpersonal Communication, Reservation Management, Administrative Support, Point Of Sale Processing, Conflict Resolution, Organization
Specialization
Candidates should be friendly, organized, and comfortable with technology, with the ability to lift up to 25 pounds. Previous customer service experience and flexible availability for weekdays and weekends are preferred.
Intern-Follow-up Services at DEKRA
Shanghai, Shanghai, China - Full Time
Skills Needed
Certificate Monitoring, Invoicing, Payment Tracking, Financial Reporting, Customer Communication, Administrative Support, Ms Excel, Ms Word, Ms Powerpoint, Attention To Detail, Multitasking, Team Collaboration
Specialization
Candidates should have a college degree or above and proficiency in MS Office software. Experience in administrative or customer service roles and a basic understanding of billing processes are preferred.
Business Services Manager at TAPCO Credit Union
University Place, Washington, United States - Full Time
Skills Needed
Commercial Banking, Sales Strategy, Relationship Management, Financial Product Development, Outbound Calling, Referral Networking, Underwriting, Loan Documentation, Microsoft Office, Cash Management, Treasury Management, Fiserv Xp2, Fresh Desk, Financial Analysis, Team Leadership, Communication Skills
Specialization
Requires a two-year college degree in Business, Finance, or Accounting and at least five years of experience as a Business Services or Loan Officer. Candidates must have experience leading teams and proficiency in Microsoft Office.
Experience Required
Minimum 5 year(s)
Patient Services Advocate at FastMed Urgent Care
Kinston, North Carolina, United States - Full Time
Skills Needed
Customer Service, Patient Registration, Insurance Verification, Medical Billing, Interpersonal Communication, Organizational Skills, Patient Queuing, Payment Processing, Call Handling, Conflict Resolution
Specialization
A high school diploma or equivalent is required, with a preference for two years of experience in a medical front office or customer service setting. Knowledge of medical or insurance billing is considered a bonus.
Experience Required
Minimum 2 year(s)
Director, Credit Services at BNY
New York, New York, United States - Full Time
Skills Needed
Prime Brokerage, Financing Risk, Due Diligence, Portfolio Analysis, Risk Management Frameworks, Stress Testing, Underwriting, Ai Proficiency, Stakeholder Management, Quantitative Analysis, Credit Services, Risk Oversight
Specialization
Requires demonstrated expertise in Prime Brokerage and financing risk with strong analytical and communication skills. A STEM-related bachelor's degree and proficiency in using AI tools for productivity are preferred.
Experience Required
Minimum 10 year(s)
Resident Services Manager at SENIOR HOUSING OPTIONS INC.
Parachute, Colorado, United States - Full Time
Skills Needed
Staff Management, Resident Care, Medication Administration, Regulatory Compliance, Project Management, Interpersonal Communication, Conflict Resolution, Infection Control, Microsoft Office Suite, Patient Advocacy, Clinical Supervision, Crisis Management
Specialization
Requires a high school diploma, a valid Colorado Driver's License, and current CPR and QMAP certifications. Candidates must have at least two years of experience as a Wellness or Resident Services Coordinator in a healthcare setting with prior supervisory experience.
Experience Required
Minimum 2 year(s)
HR Services Administrator at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Customer Service, Ms Office Suite, Smartrecruiter, Workday, Oracle, Data Entry, Organization And Planning, Compliance, Hr Systems Training, Interpersonal Skills
Specialization
Candidates must be proficient in MS Office and HR systems like Workday or Oracle, with high attention to detail for data entry. Strong interpersonal skills and the ability to meet tight deadlines in a high-volume environment are required.
HR Services Coordinator I at Vertiv
Mandaluyong, Metro Manila, Philippines - Full Time
Skills Needed
Hr Data Management, Data Integrity, Hris, Microsoft Office, Data Analysis, Quality Assurance, Reporting, Customer Service, Interpersonal Communication, Administrative Support
Specialization
A bachelor's degree and proficiency in Microsoft Office are required. Candidates must demonstrate strong attention to detail and the ability to work flexible hours, including shifts and holidays.