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Customer Excellence Trainer at Brsk Ltd
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Customer Service, Training, Soft Skills, Communication, Active Listening, Problem Solving, Conflict Resolution, Systems Proficiency, Quality Assurance, Collaboration, Organizational Skills, E Learning, Assessment Development, Performance Metrics, Content Improvement
Specialization
Candidates should have proven experience in customer service and training, with strong communication and presentation skills. Experience in developing e-learning content and a collaborative approach are also essential.
Experience Required
Minimum 2 year(s)
Business Development Manager (BDM) at Yell Ltd
Borough of Rossendale, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Presentation Skills, Solution Selling, Data Analysis
Specialization
Candidates should have a proven track record in sales and strong relationship-building skills. A full UK driving license is required, and experience in solution selling or SaaS is desirable.
Experience Required
Minimum 2 year(s)
Full Stack PHP Developer at Tizo Ltd
United Kingdom, , United Kingdom - Full Time
Skills Needed
Php, Root, Aws, Mysql, Software Development, Version Control, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Quality Technician 03-2 at Flex Ltd
Orangeburg, South Carolina, USA - Full Time
Skills Needed
Technical Training
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Payroll Lead at Flex Ltd
Castle, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
TIG Welder at AETC Ltd
WML4, , United Kingdom - Full Time
Skills Needed
Tig Welding, Gas Turbines, Engineering Drawings, Welding
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Telesales Team Manager – Belfast at Yell Ltd
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Sales Management, New Business Development, Account Management, Team Leadership, Coaching, Communication, Emotional Intelligence, Data Analysis, Performance Management, Customer Service, Motivation, Collaboration, Target Achievement, Call Quality Standards, Upselling, Cross Selling
Specialization
Candidates should have proven success in sales management, ideally in a telesales or B2B environment, with strong skills in new business development and account management. Excellent communication and leadership skills, along with a data-driven mindset, are essential for this role.
Experience Required
Minimum 5 year(s)
Delivery Officer at ISEB Ltd
Ringwood BH24 1HP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Financial Reporting Analyst at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Financial Reporting, Statutory Accounts, Ifrs, Frs 101, Frs 102, Month End Close, Balance Sheet Reconciliations, Sap, Ibm Cognos, Advanced Excel, Power Bi, Analytical Skills, Problem Solving, Attention To Detail, Process Improvement
Specialization
Candidates should be qualified accountants with experience in preparing statutory accounts under IFRS and FRS standards. Proficiency in SAP and advanced Excel skills are essential, along with strong analytical and problem-solving abilities.
Experience Required
Minimum 5 year(s)
Financial Reporting Analyst at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Financial Reporting, Statutory Accounts, Ifrs, Frs 101, Frs 102, Month End Close, Balance Sheet Reconciliations, Sap, Ibm Cognos, Advanced Excel, Power Bi, Analytical Skills, Problem Solving, Attention To Detail, Process Improvement
Specialization
Candidates should be qualified accountants with experience in preparing statutory accounts under IFRS and FRS standards. Proficiency in SAP and advanced Excel skills are required, along with strong analytical and problem-solving abilities.
Experience Required
Minimum 5 year(s)
Financial Reporting Analyst at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Financial Reporting, Statutory Accounts, Ifrs, Frs 101, Frs 102, Month End Close, Balance Sheet Reconciliations, Sap, Ibm Cognos, Advanced Excel, Power Bi, Analytical Skills, Problem Solving, Attention To Detail, Process Improvement
Specialization
Candidates should be qualified accountants with experience in preparing statutory accounts under IFRS and FRS standards. Proficiency in SAP and advanced Excel skills are essential, along with strong analytical and problem-solving abilities.
Experience Required
Minimum 5 year(s)
Business Development Manager (BDM) at Yell Ltd
Birkenhead, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Presentation Skills, Solution Selling, Data Analysis, Client Management, Resilience
Specialization
Candidates should have a proven track record in sales and strong relationship-building skills. A full UK driving license is required, and experience in solution selling or SaaS is desirable.
Experience Required
Minimum 2 year(s)
Business Development Manager (BDM) at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Resilience, Presentation Skills, Solution Selling, Saas, Data Analysis
Specialization
Candidates should have a proven track record in sales, strong relationship-building skills, and resilience in overcoming objections. Excellent presentation skills and experience in solution selling or SaaS are desirable.
Experience Required
Minimum 2 year(s)
Business Development Manager (BDM) at Yell Ltd
Bolton, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Resilience, Presentation Skills, Solution Selling, Saas
Specialization
Candidates should have a proven track record in sales, strong relationship-building skills, and excellent presentation abilities. A full UK driving license is required, and experience in solution selling or SaaS is desirable.
Experience Required
Minimum 2 year(s)
Process Engineering Manager at Flex Ltd
Austin, Texas, USA - Full Time
Skills Needed
Mastery, Training
Qualification
MBA
Mechanical Engineer (m/f/d) at Flex Ltd
Home Office, , Germany - Full Time
Skills Needed
German
Specialization
A current ukata asbestos awareness certificate;
Qualification
Trade Certificate
Director of Accounting and Taxation at Tlam Ltd
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Quality Technician at eppl Ltd
Sunderland SR4 9EW, , United Kingdom - Full Time
Skills Needed
Type Systems
Qualification
Graduate
Senior HR Manager at NSHI Ltd
Swaffham PE37, , United Kingdom - Full Time
Skills Needed
Sensitive Information, Hr Metrics, Discretion, Regulations, Health, Interpersonal Skills, Wellbeing, Employee Relations, Employment Law, Communication Skills
Qualification
Graduate
Customer Excellence Team Leader - YouFibre at Brsk Ltd
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Customer Service, Team Leadership, Coaching, Technical Support, Social Media Interaction, Communication Skills, Operational Efficiency, Performance Measurement, Customer Experience, Feedback Loops, Fault Resolution, Cross Functional Collaboration, Fast Paced Environment, Ticketing Systems, Microsoft Office, Hubspot
Specialization
Proven experience in a customer service team leader role is essential. Strong knowledge of technical support and excellent communication skills are required.
Experience Required
Minimum 5 year(s)
Customer Excellence Trainer at Brsk Ltd
Johannesburg, Gauteng, South Africa -
Full Time


Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Training, Soft Skills, Communication, Active Listening, Problem-Solving, Conflict Resolution, Systems Proficiency, Quality Assurance, Collaboration, Organizational Skills, E-Learning, Assessment Development, Performance Metrics, Content Improvement

Industry

Telecommunications

Description
Please note this vacancy is for internal candidates only Are you passionate about customer excellence and training? We are looking for an enthusiastic and experienced Customer Excellence Trainer to join our dynamic team at brsk. If you have a strong background in customer service and love helping others develop their skills, this is your opportunity to make a real impact on our customer excellence teams! As a Customer Excellence Trainer, you will play a pivotal role in developing and delivering training programs that empower our teams to provide exceptional service. You will focus on soft skills, systems proficiency, and internal processes, ensuring that our team members are well-equipped to handle customer inquiries with confidence, empathy, and efficiency. Training will be conducted not only for our Customer Excellence team but also for other teams across the company. What You’ll Be Doing: Deliver engaging training sessions focusing on essential soft skills, such as communication, active listening, problem-solving, and conflict resolution. Teach team members how to effectively use our systems, tools, and platforms while ensuring they understand internal processes and best practices. Work closely with the Quality Assurance team, Team Leaders and Management to identify and address shortfalls and areas for development, ensuring all agents meet and exceed performance standards. Collaborate with managers and team leaders across various departments to ensure alignment with company goals and customer excellence objectives. Develop and conduct assessments to gauge understanding and absorption of training, and to determine training needs, ensuring that learning outcomes are achieved. Create training materials that resonate with different learning styles, promoting knowledge retention, and incorporating e-learning modules where appropriate for flexibility and scalability. Evaluate the effectiveness of training programs and continuously improve content based on feedback and performance metrics. What We’re Looking For: Proven experience in customer service or customer excellence, with a strong understanding of soft skills and systems required for support roles. Previous experience in training or coaching a customer excellence or customer support team is highly desirable. Excellent communication and presentation skills, with the ability to engage and motivate others. Experience in developing and delivering e-learning modules or content. Strong organisational skills and the ability to manage multiple tasks and training initiatives simultaneously. A collaborative approach, working well with other teams such as Quality Assurance, management, and team leaders to drive team success. Additional Information: Work-from-Home: This is a primarily remote position. You’ll need your own reliable laptop, strong fibre internet connection, noise-cancelling headset, and a quiet work environment. A monthly working-from-home and connectivity allowance will be provided. Team Collaboration: Although remote, we require occasional in-person meetings and training with your team. Ideally, candidates should be based in or around Johannesburg. Contract Length: This is initially a 3-month contract, with the potential for a permanent position based on performance. If you’re ready to join a dynamic team and make a real impact on customer loyalty, we’d love to hear from you! This role is based in South Africa Please note this role is for Internal Candidates only.
Responsibilities
The Customer Excellence Trainer will develop and deliver training programs to enhance the skills of customer service teams. This includes focusing on soft skills, systems proficiency, and internal processes to ensure exceptional service delivery.
Customer Excellence Trainer at Brsk Ltd
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Customer Service, Training, Soft Skills, Communication, Active Listening, Problem Solving, Conflict Resolution, Systems Proficiency, Quality Assurance, Collaboration, Organizational Skills, E Learning, Assessment Development, Performance Metrics, Content Improvement
Specialization
Candidates should have proven experience in customer service and training, with strong communication and presentation skills. Experience in developing e-learning content and a collaborative approach are also essential.
Experience Required
Minimum 2 year(s)
Business Development Manager (BDM) at Yell Ltd
Borough of Rossendale, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Presentation Skills, Solution Selling, Data Analysis
Specialization
Candidates should have a proven track record in sales and strong relationship-building skills. A full UK driving license is required, and experience in solution selling or SaaS is desirable.
Experience Required
Minimum 2 year(s)
Full Stack PHP Developer at Tizo Ltd
United Kingdom, , United Kingdom - Full Time
Skills Needed
Php, Root, Aws, Mysql, Software Development, Version Control, Communication Skills
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Quality Technician 03-2 at Flex Ltd
Orangeburg, South Carolina, USA - Full Time
Skills Needed
Technical Training
Qualification
Diploma
Experience Required
Minimum 4 year(s)
Payroll Lead at Flex Ltd
Castle, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
TIG Welder at AETC Ltd
WML4, , United Kingdom - Full Time
Skills Needed
Tig Welding, Gas Turbines, Engineering Drawings, Welding
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Telesales Team Manager – Belfast at Yell Ltd
, Northern Ireland, United Kingdom - Full Time
Skills Needed
Sales Management, New Business Development, Account Management, Team Leadership, Coaching, Communication, Emotional Intelligence, Data Analysis, Performance Management, Customer Service, Motivation, Collaboration, Target Achievement, Call Quality Standards, Upselling, Cross Selling
Specialization
Candidates should have proven success in sales management, ideally in a telesales or B2B environment, with strong skills in new business development and account management. Excellent communication and leadership skills, along with a data-driven mindset, are essential for this role.
Experience Required
Minimum 5 year(s)
Delivery Officer at ISEB Ltd
Ringwood BH24 1HP, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Financial Reporting Analyst at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Financial Reporting, Statutory Accounts, Ifrs, Frs 101, Frs 102, Month End Close, Balance Sheet Reconciliations, Sap, Ibm Cognos, Advanced Excel, Power Bi, Analytical Skills, Problem Solving, Attention To Detail, Process Improvement
Specialization
Candidates should be qualified accountants with experience in preparing statutory accounts under IFRS and FRS standards. Proficiency in SAP and advanced Excel skills are essential, along with strong analytical and problem-solving abilities.
Experience Required
Minimum 5 year(s)
Financial Reporting Analyst at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Financial Reporting, Statutory Accounts, Ifrs, Frs 101, Frs 102, Month End Close, Balance Sheet Reconciliations, Sap, Ibm Cognos, Advanced Excel, Power Bi, Analytical Skills, Problem Solving, Attention To Detail, Process Improvement
Specialization
Candidates should be qualified accountants with experience in preparing statutory accounts under IFRS and FRS standards. Proficiency in SAP and advanced Excel skills are required, along with strong analytical and problem-solving abilities.
Experience Required
Minimum 5 year(s)
Financial Reporting Analyst at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Qualified Accountant, Financial Reporting, Statutory Accounts, Ifrs, Frs 101, Frs 102, Month End Close, Balance Sheet Reconciliations, Sap, Ibm Cognos, Advanced Excel, Power Bi, Analytical Skills, Problem Solving, Attention To Detail, Process Improvement
Specialization
Candidates should be qualified accountants with experience in preparing statutory accounts under IFRS and FRS standards. Proficiency in SAP and advanced Excel skills are essential, along with strong analytical and problem-solving abilities.
Experience Required
Minimum 5 year(s)
Business Development Manager (BDM) at Yell Ltd
Birkenhead, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Presentation Skills, Solution Selling, Data Analysis, Client Management, Resilience
Specialization
Candidates should have a proven track record in sales and strong relationship-building skills. A full UK driving license is required, and experience in solution selling or SaaS is desirable.
Experience Required
Minimum 2 year(s)
Business Development Manager (BDM) at Yell Ltd
Reading, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Resilience, Presentation Skills, Solution Selling, Saas, Data Analysis
Specialization
Candidates should have a proven track record in sales, strong relationship-building skills, and resilience in overcoming objections. Excellent presentation skills and experience in solution selling or SaaS are desirable.
Experience Required
Minimum 2 year(s)
Business Development Manager (BDM) at Yell Ltd
Bolton, England, United Kingdom - Full Time
Skills Needed
Sales, Relationship Building, Negotiation, Resilience, Presentation Skills, Solution Selling, Saas
Specialization
Candidates should have a proven track record in sales, strong relationship-building skills, and excellent presentation abilities. A full UK driving license is required, and experience in solution selling or SaaS is desirable.
Experience Required
Minimum 2 year(s)
Process Engineering Manager at Flex Ltd
Austin, Texas, USA - Full Time
Skills Needed
Mastery, Training
Qualification
MBA
Mechanical Engineer (m/f/d) at Flex Ltd
Home Office, , Germany - Full Time
Skills Needed
German
Specialization
A current ukata asbestos awareness certificate;
Qualification
Trade Certificate
Director of Accounting and Taxation at Tlam Ltd
London, England, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Quality Technician at eppl Ltd
Sunderland SR4 9EW, , United Kingdom - Full Time
Skills Needed
Type Systems
Qualification
Graduate
Senior HR Manager at NSHI Ltd
Swaffham PE37, , United Kingdom - Full Time
Skills Needed
Sensitive Information, Hr Metrics, Discretion, Regulations, Health, Interpersonal Skills, Wellbeing, Employee Relations, Employment Law, Communication Skills
Qualification
Graduate
Customer Excellence Team Leader - YouFibre at Brsk Ltd
Johannesburg, Gauteng, South Africa - Full Time
Skills Needed
Customer Service, Team Leadership, Coaching, Technical Support, Social Media Interaction, Communication Skills, Operational Efficiency, Performance Measurement, Customer Experience, Feedback Loops, Fault Resolution, Cross Functional Collaboration, Fast Paced Environment, Ticketing Systems, Microsoft Office, Hubspot
Specialization
Proven experience in a customer service team leader role is essential. Strong knowledge of technical support and excellent communication skills are required.
Experience Required
Minimum 5 year(s)
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