Date: 8 Aug 2025
Location: New South Wales, AU

Company: The Smith Family

• Help young Australians to improve their long-term educational outcomes
• Permanent full-time position located in Sydney CBD
• Flexible work arrangements to give you more balance, including hybrid working

The Smith Family is a national children’s education charity that works with children and young people experiencing poverty to overcome their circumstances and reach their full potential by providing holistic, long-term support for their education.

ABOUT US

The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.

We are seeking a Customer Support Specialist to play a crucial role in addressing customer enquiries, concerns and issues effectively, to ensure customer satisfaction and loyalty. Reporting to the Team Leader, Customer Engagement & Support and working alongside dedicated, energised, and passionate team members, you will:

• Provide supporter care to current and prospective Learning for Life sponsors and donors
• Initiate outbound calls to proactively build sponsor relationships and maximise sponsorship opportunities
• Handle a range of telephone enquiries, including donations and sponsorships
• Respond to supporter and general public enquiries received via chat or email
• Provide general administration of team responsibilities