Digital Technology Solutions designs and builds innovative and intuitive digital products to satisfy the complex requirements of Control Risks’ clients.
The Business Analyst will lead by example and set a high bar for documenting complex and sometimes ambiguous needs, distilling them into specific, granular requirements that can be used by development teams to continually improve the customer digital experience.
The Business Analyst will work closely with internal business customers, converting their business and technical requirements into user stories or other artefacts, and will liaise with an architect to ensure the technical feasibility of delivering a solution.
This role is part of a collaborative Agile development pod, working closely with the team for backlog maintenance and management for consistent pipeline of work.
It’s an exciting time to be at Control Risks!

CONTROL RISKS IS COMMITTED TO A DIVERSE ENVIRONMENT AND IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOUR, RELIGION, GENDER, GENDER IDENTITY OR EXPRESSION, SEXUAL ORIENTATION, NATIONAL ORIGIN, GENETICS, DISABILITY, AGE OR VETERAN STATUS”

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Responsibilities included, but are not limited to:

• Ensure that high level and detailed requirements for each project are captured from business stakeholders in a variety of suitable formats
• Support digital development and UX teams in the creation of new, client-facing digital products
• Help identify, through website/application tagging and tracking, gaps and opportunities to improve the customer experience
• Translate as-is processes into to-be digital processes
• Articulate and document both functional and non-functional requirements
• Ensure user stories are created based on requirements in an agreed format
• Ensure that product backlogs are created and refined on an on-going basis as market and customer requirements change
• Ensure that backlogs of user stories and product defects are ordered, managed and prioritised, so that work defined for the team is ranked and meaningful to the business
• Ensure acceptance criteria is included for each story in the product backlog
• Guide the business to prioritise based on multiple inputs and competing priorities
• Work closely with development teams to commit backlog items to sprint deliverables (negotiate what gets put in each iteration)
• Work with the development teams to address questions/concerns during sprints, speaking for the business when necessary and acting as an extra layer of validation confirming delivery of all success criteria and expectations
• Oversee user acceptance testing (UAT) with business stakeholders until sign-off
• Support the overall delivery of business requirements for digital projects and initiatives
• Identify any inter-dependencies with other projects and liaise with other BAs/teams to ensure those are managed appropriately
• Establish excellent relations with business stakeholders
• Support the project life cycle from inception to delivery and benefits measurements
• Develop and gain agreement for the documents that define projects
• Work with business stakeholders to ensure their voice is represented in product execution and delivery
• Deliver clear, professional written and confident verbal communication to support the delivery of business processes
• Design and facilitate workshops ensuring all relevant stakeholders are involved and contribute
• Establish credibility with teams, peers, stakeholders, and 3rd party suppliers