JOB OVERVIEW

We seek a detail-oriented and proactive Virtual Assistant to support our team in various administrative tasks. The ideal candidate will possess strong organizational skills and a customer-focused mindset. This role is perfect for individuals who thrive in a remote working environment and are adept at managing multiple tasks efficiently. As a Virtual Assistant, you will play a crucial role in enhancing productivity and ensuring smooth operations within the organization.

QUALIFICATIONS

• Bilingual Executive Assistant & Customer Support Specialist
  Location: Remote
  Company: Hem Healer®
  Are you a proactive, hands-on individual who thrives in a fast-growing, dynamic environment? Hem Healer®, a leading health supplement company, is seeking a bilingual (English/Spanish) Executive Assistant & Customer Support Specialist to support our Managing Partner and customer care team. This role is perfect for someone who enjoys a personal, empathetic approach to customer service and excels in organization and communication.

ABOUT US

At Hem Healer®, we’re revolutionizing the way health supplements connect with customers. With over four years of success, we pride ourselves on offering personalized service that’s a rarity these days—think phone calls, video consultations, and genuine care. We’re a remote, collaborative team that values self-motivation, creativity, and an entrepreneurial spirit. We love Steve Jobs’ quote: “We don’t hire people to tell them what to do; we hire them to tell us what to do.”

MUST-HAVE SKILLS & EXPERIENCE

• Fluency in English and Spanish (bilingual): Perfect written and verbal communication in both languages is essential.
• Microsoft 365 & SharePoint: Proficient in managing documents, spreadsheets, and shared resources.
• Customer Service: Experience handling customer interactions with care, empathy, and high professionalism.
• Self-Motivation: Able to take initiative, prioritize tasks, and manage responsibilities with little supervision.

PREFERRED SKILLS (PLUSES)

• Shopify experience.
• Amazon Seller Central knowledge.
• Familiarity with tools like Gorgias, RingCentral, ShipHero, ManyChat, Klaviyo, and Zapier.

RESPONSIBILITIES

• Provide administrative support to team members, including calendar management and scheduling appointments.
• Manage incoming communications, including emails and phone calls, ensuring timely responses.
• Assisted with office management tasks, including document preparation and file organization.
• Maintain effective communication with clients and stakeholders to provide excellent customer service.
• Support front desk operations virtually, including handling inquiries and coordinating meetings.
• Utilize phone systems effectively to manage calls and relay messages as needed.
• Conduct research and compile data for various projects as requested by team members.
• Collaborate with other departments to streamline processes and improve efficiency.

WHAT YOU’LL DO

As a key player in our team, you’ll wear many hats, with responsibilities including:

• Assistant to the Managing Partner:
• Manage calendars, schedule meetings, and organize day-to-day priorities.
• Prepare and conduct meetings on behalf of the Managing Partner.
• Act as the primary point of contact for both internal and external communications.
• Customer Care & Support:
• Provide personalized support to our customers via email, phone, and SMS.
• Discuss delicate health issues with empathy, professionalism, and discretion.
• Assist in delivering customer consultations (via phone or video) with a personal touch.
• Operations & Management:
• Oversee and manage customer interactions through platforms like Gorgias and RingCentral.
• Support inventory management and fulfillment processes using tools like ShipHero.
• Collaborate with the customer care team and help them excel in their roles.
• Digital Platform Management:
• Assist with Shopify and Amazon Seller Central operations.
• Support marketing initiatives via ManyChat, Klaviyo, and Zapier automation.