ADDITIONAL INFORMATION

Job Number25101580
Job CategoryReservations
LocationThe Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Exploring your full potential and reaching career goals is a journey of self-discovery and ambition. It involves setting clear, achievable objectives, continuous learning, and embracing challenges along the way. Join us as at The Westin Melbourne as a Group Reservations Executive and feel empowered by career growth opportunities in a people-first environment. We invest in individuals so they can transform their day-to-day tasks into steppingstones towards a fulfilling career path. At The Westin Melbourne, we rise to make each day better for our guests, our communities and each other.

About You:

• Passion for the industry
• Relevant experience in a Reservations and/or Group Reservations similar role
• Full working rights in Australia (no sponsorship available)
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

About the job:

• Process and respond to all group reservation requests, changes, and cancellations via phone, email, or fax
• Identify guest needs, recommend appropriate room types, and explain rates, guarantees, and policies
• Handle special requests and provide detailed information about hotel services and facilities
• Maximize revenue using effective sales techniques and by ensuring data accuracy in the reservation system
• Availability for ad hoc site inspections and other duties requires you to be full time on premises
• Resolve guest issues or escalate when needed, documenting concerns as required
• Support training, scheduling, and coaching of team members while serving as a role model
• Maintain a professional appearance, protect company assets, and uphold Marriott policies and service standards
• Build strong relationships with guests and colleagues through clear communication and genuine service
• Occasionally support operations at other Marriott properties as needed

And then there are Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Westin Hotels and Resorts are part of Marriott International’s Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
“Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at email@marriott.com”
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you

Please refer the Job description for details