PHOENIX HEALTH PCN - PHOENIXHEALTHPCN.ORG.UK

We are seeking an experienced and highly motivated Primary Care Network (PCN) Manager to join our dynamic team. The PCN Manager will be responsible for the coordination, management, and strategic development of our Primary Care Network, ensuring the effective delivery of healthcare services to our patients. This position will work closely with healthcare professionals, local organisations, and stakeholders to drive the success of the network and ensure high-quality, patient-centred care.

PATIENT EXPERIENCE:

Work with the clinical and non-clinical teams to enhance the patient experience within the PCN. Gather patient feedback and implement strategies to improve patient satisfaction and care outcomes.

SKILLS:

• Strong leadership and team management abilities.
• Excellent organisational, planning, and project management skills.
• In-depth knowledge of healthcare systems, regulations, and policies.
• Ability to analyse data and generate reports for decision-making.
• Strong communication skills, both written and verbal.
• Financial acumen, with experience managing budgets.
• Ability to work collaboratively with diverse teams and stakeholders.

ABOUT US

As a GP Federation and Social Enterprise, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners in the provision of community-based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of planned and unplanned healthcare services in Buckinghamshire and believe in continuous commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of everything we do, and we pride ourselves in our purpose when enabling excellent patient care and supporting general practice.
FedBucks is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to uphold the organisation’s safeguarding policies and procedures at all times.
The successful applicant will be required to undergo an enhanced background check (e.g., DBS) prior to appointment, and regular safeguarding training will be provided and required.
Job Types: Full-time, Part-time, Permanent
Pay: Up to £52,650.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Haddenham: reliably commute or plan to relocate before starting work (required)

Experience:

• Management: 3 years (required)
• Health Care Sector Management: 3 years (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

KEY DUTIES

• Responsible for developing, along with the ACD, the business plan for the PCN to achieve shared vision and agreed outcomes
• Network and benchmark with other PCNs to share and implement best practice
• Responsible for developing the organisational structure for the PCN; this includes workforce planning and agreeing this with the commissioners
• Responsible for the recruitment, induction, training and management of all Network staff.
• Responsible for developing and implementing effective and efficient services to meet the DES requirements. Ensuring project plans are in place and monitored to ensure key milestones are met
• Responsible for developing business cases for potential new services to be delivered by the Network
• First point of contact for Practice Managers and GPs regarding delivery of local projects and services.
• Manage contractual requirements, legal and financial requirements of the organisation.
• Co-ordinate the delivery of all Network services and their reporting submissions
• Set up data collection, analyse data and collate feedback for reporting requirements both within the PCN and externally, where required. This should demonstrate contractually compliance and performance improvement.
• Key member of project planning and implementation of all new models of service delivery
• Organise PCN board meetings, ensuring wide-ranging membership.
• Plan agendas, speakers, ensure all actions are followed up and completed in a timely manner.
• Responsible for communication across the PCN practices and liaison with patient representatives.

Digital & Transformation Strategic Planning

• To lead and develop a strategic plan that includes a robust digital infrastructure
• To proactively build relationships with system leaders to help influence proactive and new models of care
• To use business intelligence tools to aid data-driven decisions