As a Customer Service Agent in the Lounge, you will play a key role in delivering an exceptional guest experience by providing high-quality food and beverage service in a refined lounge setting. You will be responsible for ensuring smooth service flow, upholding hygiene and service standards, and maintaining a high level of customer satisfaction throughout the guest journey.

GUEST EXPERIENCE & SUPPORT

• Handle special requests, service recovery for delays or disruptions, and manage unique passenger needs with discretion.
• Ensure all guest feedback or incidents are reported and followed up in a timely manner.
• Comply with PDPA (Personal Data Protection Act) and APD (Airport Pass Directive) protocols during all interactions.

KEY REQUIREMENTS

• Able to commit to a 6 day work week on rotating shifts, including weekends and Public Holidays.
• Good command of English, both written and spoken.
• Neat and well-groomed appearance with a professional demeanor.
• Team-oriented with a strong service mindset.
• Excellent interpersonal and communication skills.
• Prior experience in food and beverage or hospitality will be an advantage.
  Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)
  Job Type: Full-time
  Pay: $1,800.00 - $2,400.00 per month
  Work Location: In perso

Please refer the Job description for details