JOB DESCRIPTION

Job Title: HR Systems Analyst
Reports To: Senior Manager, HR & People Systems
Employment Status: Full Time
Location: Burnaby, BC
123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including HR, marketing, finance, as well as supply & equipment procurement. We offer professional advancement opportunities, competitive compensation, fantastic benefits and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

EDUCATION, CREDENTIALS, QUALIFICATIONS:

• 3+ years of experience as a HCM analyst or administrator
• Experience in implementation is a plus, ideally with Workday
• HCM training or equivalent experience in HCM fundamentals, Business Process Configuration, Report Writing (advanced/matrix/composite reports), dashboards, EIBs, and related HCM features.
• Excellent communication skills (both written and oral), with a strong customer service focus and the ability to build relationships with both technical and non-technical stakeholders.
• Analytical and collaborative problem-solving approach with the ability to understand not just the “what” but the “why” behind requests, showcasing empathy for business needs.
• Experience presenting data and ideas effectively across various audiences, from technical teams to executives.
• Bachelor’s degree in a relevant field or equivalent experience preferred; HCM certification is a plus.
• Product-driven mindset, with a passion for continuous improvement and driving process efficiency in People technology.
• Demonstrated ability to conceptualize employee experience as a product, with proven success applying product management principles (road-mapping, user journeys, feature prioritization) to HR initiatives
• Demonstrated experience leveraging AI tools in the flow of work
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Ability to develop effective working relationships and demonstrate commitment to teamwork.

REQUIRED SKILLS & ABILITIES:

• Experience with full HCM project lifecycle management, from planning to change management and adoption.
• Enthusiasm for process improvement and a proactive approach to data integrity and exploring HCM’s evolving features.
• Demonstrated ability to multitask and excel in a fast-paced, dynamic environment, adapting to changing business needs while maintaining attention to detail.
• Clear communication skills, able to explain technical concepts to various audience.
• Ability to work independently and in a team environment.
  123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Optimize our HCM system capabilities through process improvement, configuration, testing, training and troubleshooting
• Collaborate with cross-functional People teams to understand and improve business processes, providing HCM solutions that drive efficiency
• Design and maintain HCM reporting & analytics, producing custom dashboards, reports and ad-hoc analyses to support internal teams and leadership decisions
• Support integrations and implementations as an HCM SME, ensuring seamless data flow between HCM and other People technologies.
• Manage data migration while adhering to data privacy and retention policies
• Continuously identify opportunities to process efficiency and system improvements, adopting a product-driven mindset to optimize HCM functionality requirements
• Performing day-to-day operational tasks, ensure smooth workflow, and promptly resolve any operational issues that may arise.
• Support the maintenance of Annual Cycles and configuration in HCM; ensure the integrity and quality of data transmitted.
• Document and maintain operational procedures.
• Triage and solution for end users, business partners and administrative issues. These fixes may include short term workarounds but will always focus on long term and comprehensive solutions to problems.
• Conduct research using HCM’s online resources in order to deliver high-quality operational support