First Intuition (FI) are a provider of apprenticeship and commercial training to a variety of professional disciplines. We pride ourselves on providing a personal approach to training, where people are at the heart of everything we do. We are looking for a Customer Service and Operations Assistant to help us keep growing. If you’re hard-working and dedicated ,FI is an ideal place to get ahead.

REQUIREMENTS

• Previous administrative/customer service experience in an office environment.
• Excellent communication (both written and verbal) and relationship-building skills.
• Excellent customer/client care skills.
• Strong organisational and time management skills.
• A positive and solution-focused attitude to work
• Ability to use initiative and proactively manage workloads
• Flexibility and adaptability to changing workloads
• Excellent attention to detail

IT SKILLS:

The following would be advantageous in this role:

• Working knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages
• Experience of using a CRM such as Administrate or Salesforce

CONTEXT OF THE ROLE:

This role will be focused on providing high-quality service to our clients and students who primarily study at our FI Birmingham or online. This is a busy role and will involve flexibility and the ability to prioritise tasks in order to deliver operational support for staff within the Centre and wider community
You will work closely with colleagues to ensure that core operational processes are completed for the Birmingham centre. You must enjoy working in a fast-paced environment and be a great communicator - verbally, on the phone and through online chat channels. The post holder’s role will be to ensure effective and professional liaison and communication with tutors, skills coaches, administrative and external customers, to facilitate the smooth running of day-to-day activities, through the delivery of established processes.

Administrative: You will also be required to perform a range of administrative tasks to ensure the efficient functioning of the Birmingham Centre. This may include, but not be limited to:

• Dealing with correspondence, answering incoming calls and scheduling appointments.
• Following up on phone calls and contacts as appropriate.
• Implementing and maintaining administrative systems.
• Administering and invigilating exam sessions and ordering course material

The following would be advantageous in this role:

• Working knowledge of Microsoft Office Suite (Word, PowerPoint, Excel) and other commonly used office packages
• Experience of using a CRM such as Administrate or Salesforc