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Manager It End User Support at Cargolux
Luxembourg, Canton Luxembourg, Luxembourg - Full Time
Skills Needed
team performance, computer science, ticketing systems, communication skills, information technology, analytical skills, it service management, problem solving, support services management, remote control, asset management, english
Specialization
Computer Science, Information Technology, Technology
Qualification
Graduate
Experience Required
N/A
Consultant, It Security at Ncs
Singapore, Southeast, Singapore - Full Time
Skills Needed
vulnerability, security tools, information technology, security audits, communication skills, iso, cisa, it security, firewalls, computer science
Specialization
Information technology cybersecurity computer science or related field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Wissenschaftliche Mitarbeiter (M/W/D) Alle Fachbereiche at Oppenhoff Partner
50668 Köln, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Einrichtungsleitung (M/W/D) In Düsseldorf Gesucht! at Villa Luna Kindertagessttten Gmb H
Düsseldorf, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Sales Development Representative For The French Market at Nasuni
London, England, United Kingdom - Full Time
Skills Needed
barriers, negotiation, sales navigator, english, social media, french, communication skills, salesforce, email
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Assistant To Coo at Insurance And Benefits Trust Of Porac
Sacramento, CA 95834, USA - Full Time
Skills Needed
interpersonal skills, customer service, instructions, hmo, life insurance, writing, customer service skills, communication skills, procedure manuals, microsoft word, health insurance, ppo, dental insurance, vision insurance, pos, excel, adobe, outlook
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Production Supervisor 1st Shift at Gs Precision Inc Brattleboro Vt
Keene, NH 03431, USA - Full Time
Skills Needed
investments
Specialization
A supervisory role
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Director State Tax Compliance And Planning at Fresenius Medical Care
Waltham, MA 02451, USA - Full Time
Skills Needed
interpersonal skills, tax compliance, management skills, diplomacy, sap, communication skills, productive teams
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Ft Pharmacy Manager Store 385 at Harris Teeter
Mount Pleasant, SC 29466, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Clinic Rn Gastroenterology at Providence Swedish
Edmonds, WA 98026, USA - Full Time
Skills Needed
life support, acute care, completion
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Junior Claims Legal Counsel at Desjardins
Mississauga, ON L4Z 2J1, Canada - Full Time
Skills Needed
good communication skills
Specialization
National committee on accreditation (nca) certificate of qualification
Qualification
Trade Certificate
Experience Required
Minimum 5 year(s)
Content Creator At A Production House at Prolex Media
Winnipeg, MB R3B 3B1, Canada - Full Time
Skills Needed
photography
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Leitung (M/W/D) Konzernrechnungswesen/Accounting at Emeis Deutschland Gmb H
Karlsruhe, Baden-Württemberg, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Social Media Coordinator (Tik Tok, You Tube, Reels) at The Marshmallow Co
Wyong NSW 2259, New South Wales, Australia - Full Time
Skills Needed
storytelling, youtube, communication skills, algorithms, ecommerce, editing software, videography
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Horeca Representative at British American Tobacco
Durban, KwaZulu-Natal, South Africa - Full Time
Skills Needed
powerpoint, interpersonal skills, excel
Specialization
Business administration marketing or a related field
Qualification
Graduate
Experience Required
N/A
Praktikant/ Werkstudent (M/W/D) Backoffice Der Produktion at Teekanne Gmb H Co Kg
40549 Düsseldorf, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Reciclador (A) at Marriott International Inc
Cancún, QRoo., Mexico - Full Time
Skills Needed
painting, training, surface preparation, exterior, maintenance
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Litigation Support Specialist at Cornerstone Research
New York, New York, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Estimator Standby at Avkseg Ltd
London, England, United Kingdom - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
(Senior) Projektleiter Strategie Handel Deutschland (M/W/D) at Rewe Group
50933 Köln, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Manager IT End User Support at Cargolux
Luxembourg, Canton Luxembourg, Luxembourg -
Full Time

Start Date

Immediate

Expiry Date

07 Jun, 25

Salary

0.0

Posted On

09 Mar, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team Performance, Computer Science, Ticketing Systems, Communication Skills, Information Technology, Analytical Skills, It Service Management, Problem Solving, Support Services Management, Remote Control, Asset Management, English

Industry

Information Technology/IT

Description

ESSENTIAL REQUIREMENTS FOR THE POSITION:

  • Educational Background and Experience : Bachelor’s / Master Degree in Information Technology, Computer Science
  • Experience: Proven work experience in IT support services management or a similar role
  • IT Service Management (ITSM): Knowledge of ITSM frameworks and practices, including incident, problem, change, and asset management
  • Expert with help desk software, remote control, and ticketing systems
  • Ability to lead, train, and mentor service desk staff
  • Setting performance targets and evaluating team performance
  • Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members
  • Problem-Solving and Analytical Skills
  • Being pro active
  • Fluent in English - any other languages will be considered as an asset
Responsibilities
  • Ensuring the smooth operation of end user IT support services.
  • Leading and managing the IT service desk and IT technicians team to meet IT service level and ensure high-quality support
  • Managing and coordinating urgent and complicated support issues, and acting as an escalation point for all requests and incidents
  • Developing and maturing phone/ticket escalation processes to ensure efficient information flow within the organization
  • Training plan for the entire team, coaching, and mentoring of the team leads, including career development
  • Monitoring support system indicators and managing communication for outage/emergency activities to the organization
  • Serving as the primary point of contact for internal customers and external IT users
  • Managing expectations, and ensuring customer satisfaction
  • Potentially manage vendor relationships to meet daily operational needs
  • Enhance the quality of IT support
  • Be responsible of the IT end user incident response
Manager It End User Support at Cargolux
Luxembourg, Canton Luxembourg, Luxembourg - Full Time
Skills Needed
team performance, computer science, ticketing systems, communication skills, information technology, analytical skills, it service management, problem solving, support services management, remote control, asset management, english
Specialization
Computer Science, Information Technology, Technology
Qualification
Graduate
Experience Required
N/A
Consultant, It Security at Ncs
Singapore, Southeast, Singapore - Full Time
Skills Needed
vulnerability, security tools, information technology, security audits, communication skills, iso, cisa, it security, firewalls, computer science
Specialization
Information technology cybersecurity computer science or related field
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Wissenschaftliche Mitarbeiter (M/W/D) Alle Fachbereiche at Oppenhoff Partner
50668 Köln, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Einrichtungsleitung (M/W/D) In Düsseldorf Gesucht! at Villa Luna Kindertagessttten Gmb H
Düsseldorf, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Sales Development Representative For The French Market at Nasuni
London, England, United Kingdom - Full Time
Skills Needed
barriers, negotiation, sales navigator, english, social media, french, communication skills, salesforce, email
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Assistant To Coo at Insurance And Benefits Trust Of Porac
Sacramento, CA 95834, USA - Full Time
Skills Needed
interpersonal skills, customer service, instructions, hmo, life insurance, writing, customer service skills, communication skills, procedure manuals, microsoft word, health insurance, ppo, dental insurance, vision insurance, pos, excel, adobe, outlook
Specialization
N/A
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Production Supervisor 1st Shift at Gs Precision Inc Brattleboro Vt
Keene, NH 03431, USA - Full Time
Skills Needed
investments
Specialization
A supervisory role
Qualification
Diploma
Experience Required
Minimum 2 year(s)
Director State Tax Compliance And Planning at Fresenius Medical Care
Waltham, MA 02451, USA - Full Time
Skills Needed
interpersonal skills, tax compliance, management skills, diplomacy, sap, communication skills, productive teams
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 8 year(s)
Ft Pharmacy Manager Store 385 at Harris Teeter
Mount Pleasant, SC 29466, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Clinic Rn Gastroenterology at Providence Swedish
Edmonds, WA 98026, USA - Full Time
Skills Needed
life support, acute care, completion
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Junior Claims Legal Counsel at Desjardins
Mississauga, ON L4Z 2J1, Canada - Full Time
Skills Needed
good communication skills
Specialization
National committee on accreditation (nca) certificate of qualification
Qualification
Trade Certificate
Experience Required
Minimum 5 year(s)
Content Creator At A Production House at Prolex Media
Winnipeg, MB R3B 3B1, Canada - Full Time
Skills Needed
photography
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Leitung (M/W/D) Konzernrechnungswesen/Accounting at Emeis Deutschland Gmb H
Karlsruhe, Baden-Württemberg, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Social Media Coordinator (Tik Tok, You Tube, Reels) at The Marshmallow Co
Wyong NSW 2259, New South Wales, Australia - Full Time
Skills Needed
storytelling, youtube, communication skills, algorithms, ecommerce, editing software, videography
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Horeca Representative at British American Tobacco
Durban, KwaZulu-Natal, South Africa - Full Time
Skills Needed
powerpoint, interpersonal skills, excel
Specialization
Business administration marketing or a related field
Qualification
Graduate
Experience Required
N/A
Praktikant/ Werkstudent (M/W/D) Backoffice Der Produktion at Teekanne Gmb H Co Kg
40549 Düsseldorf, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A
Reciclador (A) at Marriott International Inc
Cancún, QRoo., Mexico - Full Time
Skills Needed
painting, training, surface preparation, exterior, maintenance
Specialization
N/A
Qualification
Diploma
Experience Required
N/A
Litigation Support Specialist at Cornerstone Research
New York, New York, USA - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Senior Estimator Standby at Avkseg Ltd
London, England, United Kingdom - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
Minimum 5 year(s)
(Senior) Projektleiter Strategie Handel Deutschland (M/W/D) at Rewe Group
50933 Köln, Nordrhein-Westfalen, Germany - Full Time
Skills Needed
good communication skills
Specialization
N/A
Qualification
Graduate
Experience Required
N/A