MATE

This role works in close collaboration with the Masters to ensure the safety and great customer experience of our passengers.

• In charge of overseeing the daily management of Deck & Cabin crews aboard, under the direction of the Master
• Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
• Ensure ticket inspections are conducted at boarding locations, prior to embarkation, placing a significant emphasis on revenue protection
• Interacting with Thames Clipper’s passengers, delivering an exceptional customer service experience at all times
• Providing lookout duties alongside the Master
• Support the Master with CCTV & VHF radio system operations on board
• Manage the mooring of Thames Clipper vessels and the safe embarkation/disembarkation of passengers;
• Undertaking checks of the vessel’s equipment and various safety responsibilities in accordance with our Safety Management System
• Assisting the Master in the safe operation of the vessel