ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the execution of the Company’s property management software platform by designing, developing, and implementing training curriculum that drives software acclimation and enhances customer satisfaction, thereby improving team member performance

BASIC KNOWLEDGE & QUALIFICATIONS:

• Demonstrated ability to read, write, and communicate effectively to create presentations for managers and staff, and to design and implement WalkMe digital adoption programs.
• High-level proficiency in creating WalkMe solutions, including all WalkMe Apps, using the WalkMe Editor and associated authoring tools (e.g., JavaScript, HTML, CSS).
• Demonstrated proficiency in e-learning design principles and digital adoption platforms, with experience in tools like WalkMe Insights for analytics.
• Ability to lead discussions, manage conflict, and bring closure to project-related design sessions for WalkMe implementations.
• High degree of proficiency in word processing, spreadsheet, and database management programs to complete reports, evaluate systems, and produce communication materials.
• Proficient in project management skills, developing and implementing complex WalkMe project plans, and managing multiple priorities against established budgets and deadlines.
• Knowledge and experience in real estate or property management preferred, or ability to learn business processes quickly to develop fact-based WalkMe procedures and training materials.
• Employment history demonstrating the application of an education or training background sufficient to design and provide digital adoption solutions to staff and management in operations, management, and technology.
• Bachelor’s or master’s degree in education, communications, business systems, computer science, or related field and/or equivalent work experience in a similar role.
• 1–3 years of experience with WalkMe building is highly preferred.
• WalkMe Certified Builder or Engineer preferred.

KEY RESPONSIBILITIES:

• Participates in establishing annual goals and objectives for WalkMe programs, projects, and initiatives that align with the overall IT business plan and the Company’s strategy for team member education, development, performance, and retention. Design, develop, and implement WalkMe digital adoption solutions by using the full suite of WalkMe Apps.
• Monitors, researches, and incorporates emerging trends in digital adoption platforms (DAP) and e-learning to enhance WalkMe solution design and functionality. Utilize the WalkMe Institute to remain current with WalkMe releases and continue product education.
• Oversees and implements evaluation methods to measure the effectiveness of WalkMe solutions on participant learning and performance, developing surveys, tests, and follow-up evaluations for reporting training results.
• Reviews and updates existing WalkMe solutions to reflect changes in the Company’s business practices and industry trends, recommending implementation approaches to ensure seamless integration into digital adoption strategies.
• Monitors end-user feedback, completes scheduled maintenance, and utilizes project tracking boards to ensure that system issues and user enhancement requests are addressed and resolved quickly.
• System Administration: Oversees the administration of WalkMe within the company’s property management software platforms and product by managing communication with WalkMe support teams or service providers, assisting in resolving system or user-related issues.
• Conduct discovery to determine compatibility with WalkMe and the Company’s needs.
• Provides customer service by responding to requests for WalkMe guidance, recommending tailored solutions, and addressing issues or concerns logged via the Helpdesk.
• Provides custom reports and ad hoc analysis as required by internal business groups to assess the impact and performance of WalkMe implementations.

ORGANIZATIONAL RESPONSIBILITIES

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility, reporting violations to appropriate individual(s).
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement within and outside the WalkMe implementation area, offering suggestions to enhance efficiency and productivity.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.