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Customer Success Executive at Servicenow
Helsinki, , Finland - Full Time
Skills Needed
Change Management, Work Processes, Transformation, Digital Transformation, Teams, Decision Making, Technology Solutions, Thought Leadership, Management Consulting, Functional Leadership, Collaboration, Enterprise, Business Acumen
Qualification
Graduate
Customer Success Executive at ServiceNow
Santa Clara, California, United States - Full Time
Skills Needed
Customer Success, Digital Transformation, C Level Relationships, Strategic Leadership, Collaboration, Communication, Risk Mitigation, Business Acumen, Cross Functional Leadership, Adaptability, Execution Focus, Innovation, Ai Integration, Customer Focus, Performance Metrics, Team Leadership
Specialization
Candidates should have extensive experience in leading digital business transformations and a strong background in governance and strategy. A minimum of 12 years in a relevant management consulting or leadership role is required.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Issy-les-Moulineaux, Ile-de-France, France - Full Time
Skills Needed
Ai Integration, Enterprise Saas Transformation, C Level Presence, Leadership Expertise, Strategic Account Management, Business Acumen, Cross Functional Leadership, Adaptability, Operational Excellence, Collaboration, Communication, Customer Centric Mindset
Specialization
Candidates should have extensive experience in enterprise-level SaaS transformations and a proven ability to advise at the executive level. A minimum of 15 years in management consulting or a leadership role is required, along with strong skills in relationship management and problem-solving.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Brasilia, Central-West, Brazil - Full Time
Skills Needed
Customer Success, Ai Integration, Project Management, Client Relationship Management, It Strategy, It Operations, Human Resources, Security Operations, Customer Service Management, It Governance, It Project Delivery, Problem Diagnosis, Solution Development, Client Communications, Team Leadership, Advanced English Skills
Specialization
Candidates should have experience integrating AI into work processes and a track record of collaborating with senior IT and business leaders. A minimum of 10 years in a client-facing role and project management experience is required.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Vienna, Virginia, United States - Full Time
Skills Needed
Customer Success, Digital Transformation, Ai Integration, C Level Relationships, Strategic Leadership, Collaboration, Communication, Risk Mitigation, Business Acumen, Cross Functional Leadership, Execution Focus, Adaptability, Innovation, Customer Focus, Performance Metrics, Team Leadership
Specialization
Candidates should have extensive experience in digital business transformations and a strong background in consulting or technology-enabled roles. A minimum of 12 years in relevant positions and a BA/BS degree are required, with a Master's preferred.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Stockholm, Stockholm, Sweden - Full Time
Skills Needed
Ai Integration, Enterprise Saas Transformation, C Level Presence, Leadership Expertise, Strategic Account Management, Business Acumen, Cross Functional Leadership, Adaptability, Operational Excellence, Collaboration, Communication, Customer Centric Mindset
Specialization
Candidates should have extensive experience in enterprise-level SaaS transformation and strategic advisory, with a proven ability to engage at the executive level. A minimum of 15 years in relevant roles is required, along with strong problem-solving and leadership skills.
Experience Required
Minimum 10 year(s)
Customer Service Advisor - Lock Service at Banham
London SW18 4EX, , United Kingdom - Full Time
Skills Needed
Flexible Approach, Charity Events, Communication Skills, Management Skills, Health, Customer Service, Outlook
Qualification
Graduate
Customer Service Associate- Cart Attendant + Cashier/ PT at Freshfields Farm Orlando
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Cashier, Cart Retrieval, Problem Reporting, Assisting Customers, Litter Pickup, Light Bulb Replacement, Trash Disposal, Weather Adaptability, Grocery Bagging, Flexibility
Specialization
The position requires flexibility and the ability to work in various weather conditions. Physical demands include lifting, pushing, and pulling heavy objects.
Administrative Associate II, Customer Service & Solutions at UPS
Singapore 417939, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
CARWASH 7002 - CUSTOMER SERVICE ASSOCIATE - COLLINS & I-95 at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Safety Awareness, Vehicle Processing, Equipment Operation, Cleaning, Maintenance, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Positive Attitude
Specialization
Candidates must be at least 16 years old and able to work a flexible schedule, including weekends and holidays. They should also possess strong organizational skills and the ability to communicate effectively in English.
CARWASH 7015 - CUSTOMER SERVICE ASSOCIATE - MAX LEGGETT at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Vehicle Processing, Safety Awareness, Equipment Operation, Maintenance, Cleaning, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Attention To Detail
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should also be able to work a flexible schedule and possess strong communication and organizational skills.
CARWASH 7009 - CUSTOMER SERVICE ASSOCIATE - DURBIN PARK at GATE HR
, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Safety Awareness, Vehicle Processing, Equipment Operation, Cleaning, Maintenance, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Interpersonal Skills
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should possess strong organizational skills, be detail-oriented, and be able to work flexible hours, including weekends and holidays.
CARWASH 7003 - CUSTOMER SERVICE ASSOCIATE - BEACH & HODGES at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Vehicle Processing, Safety Awareness, Equipment Operation, Maintenance, Cleaning, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Interpersonal Skills
Specialization
Candidates must be at least 16 years old and able to work a flexible schedule, including weekends and holidays. They should also possess strong organizational skills and the ability to communicate effectively in English.
CARWASH 7001 - CUSTOMER SERVICE ASSOCIATE - NOCATEE PKWY at GATE HR
Ponte Vedra Beach, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Computer Operation, Vehicle Processing, Safety Procedures, Team Environment, Communication, Cleaning, Maintenance, Time Management, Problem Solving, Flexibility, Endurance, Attention To Detail, Equipment Operation
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should be detail-oriented, able to work flexible hours, and possess strong communication skills.
CARWASH 7006 - CUSTOMER SERVICE ASSOCIATE - BEACH & LEON at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Vehicle Processing, Safety Awareness, Equipment Operation, Cleaning, Maintenance, Problem Solving, Time Management, Flexibility, Endurance, Attention To Detail
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should have strong organizational skills, be able to work flexible hours, and possess the ability to communicate effectively in English.
Community Associate (Customer Service, Events and Sales) at the Hive
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Customer Service, Events, Sales, Interpersonal Skills, Communication Skills, Organizational Skills, Multitasking, Problem Solving, Teamwork, Social Media, Content Creation, Data Entry, Relationship Building, Member Experience, Basic Maintenance, Collaboration
Specialization
Candidates should ideally have one year of experience in a customer-facing position, preferably within sales and events. Strong verbal and written communication skills, organizational abilities, and proficiency in basic computer skills are essential.
Customer Service Associate (HELE Salt Lake | Part-Time) at Par Pacific
Honolulu, Hawaii, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos System, Inventory Management, Teamwork, Communication, Safety Procedures, Retail Sales, Basic Math, Problem Solving, Cleaning Duties, Time Management, Flexibility, Organization, Attention To Detail, Equipment Operation
Specialization
Candidates must be at least 21 years old and legally authorized to work in the U.S. A high school diploma or GED is preferred, along with experience in retail sales and cash handling.
Customer Service Associate – Arcade, Air Park & Snack Bar at Ryan Family Amusements
North Conway, NH 03860, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Guest Service Associate – Sales & Customer Experience at European Wax Center
Hillside, IL 60162, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate Customer Service Representative Everyday Banking at Wells Fargo
Roanoke, VA 24019, USA - Full Time
Skills Needed
Customer Service, Training, Mobile, Communication Skills, Personnel Records, Internet, Financial Services
Qualification
Graduate
Experience Required
Minimum 6 year(s)
Customer Success Executive at Servicenow
Helsinki, , Finland -
Full Time


Start Date

Immediate

Expiry Date

26 Nov, 25

Salary

0.0

Posted On

27 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Change Management, Work Processes, Transformation, Digital Transformation, Teams, Decision Making, Technology Solutions, Thought Leadership, Management Consulting, Functional Leadership, Collaboration, Enterprise, Business Acumen

Industry

Marketing/Advertising/Sales

Description

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As a trusted advisor, you’ll partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners.

KEY REQUIREMENTS:

  • AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
  • Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
  • C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..
  • Leadership Expertise: A minimum of 15 years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives.
  • Strategic Account Management: Demonstrated success in leading high-impact customer success or consulting teams and managing complex, strategic accounts.
  • Business Acumen & Problem-Solving: Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives.
  • Cross-Functional Leadership: Strong experience working across multiple departments, driving alignment, and managing stakeholders in large, matrixed organizations.
  • Adaptability & Change Management: Ability to navigate dynamic environments, adjusting strategies to meet evolving customer and business needs.
  • Operational & Execution Excellence: Skilled at designing and implementing scalable, repeatable processes while maintaining a hands-on approach to drive successful execution.
  • Collaboration & Communication: Exceptional ability to communicate complex ideas clearly, foster collaboration across teams, and influence stakeholders at all levels.
  • Customer-Centric Mindset: Deep understanding of customer challenges, needs, and motivations, with a focus on delivering value-driven solutions and ensuring long-term success.
    This role is ideal for a seasoned Strategic Advisor who thrives in high-impact environments and has the expertise to guide enterprise customers through digital transformation at scale.
    Additional Information
Responsibilities
  • Drive Post-Sales Success: Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals, and bringing relevant industry thought-leadership to the table. Foster strong relationships with C-Level executives to deliver on business outcomes.
  • Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value for both the customer and ServiceNow. Leverage the right resources at the right time to ensure success.
  • Mitigate Risks and Drive Value: Proactively identify potential risks to success and work with the customer and internal teams to develop strategies to overcome them, ensuring a smooth path toward value realization.
  • Focus on Key Performance Indicators (KPIs): Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion. Work closely with customers to align their roadmap and drive new revenue opportunities.
  • Foster Strategic Alignment: Build relationships with ServiceNow leaders and consistently incorporate customer feedback to drive continuous improvement. Align business transformation insights with organizational goals to ensure long-term success.
  • Advocate for Innovation and Continuous Learning: As a strategic thought leader, drive innovative solutions for our customers, always looking for opportunities to help them achieve their long-term goals. Foster a culture of agility and calculated risk-taking within the team.
  • Set Success Metrics and Milestones: Establish clear, measurable success metrics with the customer, and regularly review progress. Refine business transformation plans as needed to ensure milestones are met and value is realized
    Qualifications
    Ideal Candidate:
    We are seeking a highly experienced professional with a strong background in enterprise-level SaaS Transformation and Strategic Advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.
Customer Success Executive at Servicenow
Helsinki, , Finland - Full Time
Skills Needed
Change Management, Work Processes, Transformation, Digital Transformation, Teams, Decision Making, Technology Solutions, Thought Leadership, Management Consulting, Functional Leadership, Collaboration, Enterprise, Business Acumen
Qualification
Graduate
Customer Success Executive at ServiceNow
Santa Clara, California, United States - Full Time
Skills Needed
Customer Success, Digital Transformation, C Level Relationships, Strategic Leadership, Collaboration, Communication, Risk Mitigation, Business Acumen, Cross Functional Leadership, Adaptability, Execution Focus, Innovation, Ai Integration, Customer Focus, Performance Metrics, Team Leadership
Specialization
Candidates should have extensive experience in leading digital business transformations and a strong background in governance and strategy. A minimum of 12 years in a relevant management consulting or leadership role is required.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Issy-les-Moulineaux, Ile-de-France, France - Full Time
Skills Needed
Ai Integration, Enterprise Saas Transformation, C Level Presence, Leadership Expertise, Strategic Account Management, Business Acumen, Cross Functional Leadership, Adaptability, Operational Excellence, Collaboration, Communication, Customer Centric Mindset
Specialization
Candidates should have extensive experience in enterprise-level SaaS transformations and a proven ability to advise at the executive level. A minimum of 15 years in management consulting or a leadership role is required, along with strong skills in relationship management and problem-solving.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Brasilia, Central-West, Brazil - Full Time
Skills Needed
Customer Success, Ai Integration, Project Management, Client Relationship Management, It Strategy, It Operations, Human Resources, Security Operations, Customer Service Management, It Governance, It Project Delivery, Problem Diagnosis, Solution Development, Client Communications, Team Leadership, Advanced English Skills
Specialization
Candidates should have experience integrating AI into work processes and a track record of collaborating with senior IT and business leaders. A minimum of 10 years in a client-facing role and project management experience is required.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Vienna, Virginia, United States - Full Time
Skills Needed
Customer Success, Digital Transformation, Ai Integration, C Level Relationships, Strategic Leadership, Collaboration, Communication, Risk Mitigation, Business Acumen, Cross Functional Leadership, Execution Focus, Adaptability, Innovation, Customer Focus, Performance Metrics, Team Leadership
Specialization
Candidates should have extensive experience in digital business transformations and a strong background in consulting or technology-enabled roles. A minimum of 12 years in relevant positions and a BA/BS degree are required, with a Master's preferred.
Experience Required
Minimum 10 year(s)
Customer Success Executive at ServiceNow
Stockholm, Stockholm, Sweden - Full Time
Skills Needed
Ai Integration, Enterprise Saas Transformation, C Level Presence, Leadership Expertise, Strategic Account Management, Business Acumen, Cross Functional Leadership, Adaptability, Operational Excellence, Collaboration, Communication, Customer Centric Mindset
Specialization
Candidates should have extensive experience in enterprise-level SaaS transformation and strategic advisory, with a proven ability to engage at the executive level. A minimum of 15 years in relevant roles is required, along with strong problem-solving and leadership skills.
Experience Required
Minimum 10 year(s)
Customer Service Advisor - Lock Service at Banham
London SW18 4EX, , United Kingdom - Full Time
Skills Needed
Flexible Approach, Charity Events, Communication Skills, Management Skills, Health, Customer Service, Outlook
Qualification
Graduate
Customer Service Associate- Cart Attendant + Cashier/ PT at Freshfields Farm Orlando
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Cashier, Cart Retrieval, Problem Reporting, Assisting Customers, Litter Pickup, Light Bulb Replacement, Trash Disposal, Weather Adaptability, Grocery Bagging, Flexibility
Specialization
The position requires flexibility and the ability to work in various weather conditions. Physical demands include lifting, pushing, and pulling heavy objects.
Administrative Associate II, Customer Service & Solutions at UPS
Singapore 417939, , Singapore - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
CARWASH 7002 - CUSTOMER SERVICE ASSOCIATE - COLLINS & I-95 at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Safety Awareness, Vehicle Processing, Equipment Operation, Cleaning, Maintenance, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Positive Attitude
Specialization
Candidates must be at least 16 years old and able to work a flexible schedule, including weekends and holidays. They should also possess strong organizational skills and the ability to communicate effectively in English.
CARWASH 7015 - CUSTOMER SERVICE ASSOCIATE - MAX LEGGETT at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Vehicle Processing, Safety Awareness, Equipment Operation, Maintenance, Cleaning, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Attention To Detail
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should also be able to work a flexible schedule and possess strong communication and organizational skills.
CARWASH 7009 - CUSTOMER SERVICE ASSOCIATE - DURBIN PARK at GATE HR
, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Safety Awareness, Vehicle Processing, Equipment Operation, Cleaning, Maintenance, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Interpersonal Skills
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should possess strong organizational skills, be detail-oriented, and be able to work flexible hours, including weekends and holidays.
CARWASH 7003 - CUSTOMER SERVICE ASSOCIATE - BEACH & HODGES at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Vehicle Processing, Safety Awareness, Equipment Operation, Maintenance, Cleaning, Problem Solving, Time Management, Flexibility, Endurance, Technical Skills, Interpersonal Skills
Specialization
Candidates must be at least 16 years old and able to work a flexible schedule, including weekends and holidays. They should also possess strong organizational skills and the ability to communicate effectively in English.
CARWASH 7001 - CUSTOMER SERVICE ASSOCIATE - NOCATEE PKWY at GATE HR
Ponte Vedra Beach, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Computer Operation, Vehicle Processing, Safety Procedures, Team Environment, Communication, Cleaning, Maintenance, Time Management, Problem Solving, Flexibility, Endurance, Attention To Detail, Equipment Operation
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should be detail-oriented, able to work flexible hours, and possess strong communication skills.
CARWASH 7006 - CUSTOMER SERVICE ASSOCIATE - BEACH & LEON at GATE HR
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Service, Detail Oriented, Organizational Skills, Communication, Teamwork, Vehicle Processing, Safety Awareness, Equipment Operation, Cleaning, Maintenance, Problem Solving, Time Management, Flexibility, Endurance, Attention To Detail
Specialization
Candidates must be at least 16 years old and complete a pre-employment drug screening and background check. They should have strong organizational skills, be able to work flexible hours, and possess the ability to communicate effectively in English.
Community Associate (Customer Service, Events and Sales) at the Hive
Ho Chi Minh City, , Vietnam - Full Time
Skills Needed
Customer Service, Events, Sales, Interpersonal Skills, Communication Skills, Organizational Skills, Multitasking, Problem Solving, Teamwork, Social Media, Content Creation, Data Entry, Relationship Building, Member Experience, Basic Maintenance, Collaboration
Specialization
Candidates should ideally have one year of experience in a customer-facing position, preferably within sales and events. Strong verbal and written communication skills, organizational abilities, and proficiency in basic computer skills are essential.
Customer Service Associate (HELE Salt Lake | Part-Time) at Par Pacific
Honolulu, Hawaii, United States - Full Time
Skills Needed
Customer Service, Cash Handling, Pos System, Inventory Management, Teamwork, Communication, Safety Procedures, Retail Sales, Basic Math, Problem Solving, Cleaning Duties, Time Management, Flexibility, Organization, Attention To Detail, Equipment Operation
Specialization
Candidates must be at least 21 years old and legally authorized to work in the U.S. A high school diploma or GED is preferred, along with experience in retail sales and cash handling.
Customer Service Associate – Arcade, Air Park & Snack Bar at Ryan Family Amusements
North Conway, NH 03860, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Lead Guest Service Associate – Sales & Customer Experience at European Wax Center
Hillside, IL 60162, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Associate Customer Service Representative Everyday Banking at Wells Fargo
Roanoke, VA 24019, USA - Full Time
Skills Needed
Customer Service, Training, Mobile, Communication Skills, Personnel Records, Internet, Financial Services
Qualification
Graduate
Experience Required
Minimum 6 year(s)
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