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Customer Support Vacancies Jobs in UAE

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Senior Manager - Retailer Customer Success (Market research, Data analytics at NielsenIQ
Sharjah, Sharjah Emirate, United Arab Emirates - Full Time
Skills Needed
Client Relationship Management, Strategic Planning, Data Analytics, Consumer Insights, Stakeholder Management, Joint Business Planning, Revenue Growth, Consultative Selling, Market Research, Nps Programs, Storytelling, Cross Functional Leadership
Specialization
Requires 8-12 years of experience in CPG, retail, or analytics, with mandatory prior experience at NielsenIQ or GfK. A Master's degree (MBA preferred) and deep expertise in POS, Panel, or SA&I analytics solutions are required.
Experience Required
Minimum 10 year(s)
Cluster Head - Digital Customer Journeys.Injaz - Digital - Corporate - Nitr at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Advanced Analytics, Ai/Ml, Agile Methodology, Mlops, Devops, Stakeholder Management, Resource Optimization, Budget Management, Vendor Management, Squad Management, Governance, Strategic Planning
Specialization
The candidate must have extensive experience in managing complex AI/ML deliveries and leading cross-functional agile teams. Proficiency in MLOps, DevOps, and strategic stakeholder engagement is essential for this leadership role.
Experience Required
Minimum 10 year(s)
Director Customer Experience & Innovation Consulting - Director - FSI at Lewis Property Service LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Customer Experience Strategy, Innovation Consulting, Business Development, Design Thinking, Service Design, Product Lifecycle Management, Financial Services Expertise, P&L Management, User Research, Stakeholder Management, Strategic Design, Digital Transformation, Systems Thinking, C Suite Engagement, Agile Methodology, Market Analysis
Specialization
Requires over 15 years of experience in CX and innovation consulting, with at least 5 years in a senior leadership role at a top-tier firm. Must possess deep expertise in design thinking, user research, and a proven track record of managing P&L and scaling CX teams.
Experience Required
Minimum 10 year(s)
Assistant Project Manager.Injaz - TECH - Customer Engagement and Lifecycle. at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Project Management, Retail Technology, Stakeholder Coordination, Microsoft Project, Jira, Time Management, Analytical Thinking, Problem Solving, Interpersonal Communication, Multicultural Collaboration
Specialization
Candidates need a Bachelor's degree in Business Administration or Project Management and 2-4 years of relevant experience. Proficiency in tools like Jira and Microsoft Project, along with strong organizational skills, is required.
Experience Required
Minimum 2 year(s)
Assistant Manager, Customer Relations.OPS - Retail Credit Management.Operat at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Credit Management, Mortgage Documentation, Customer Relations, Analytical Skills, Interpersonal Skills, People Management, Communication Skills, Dld Transaction Handling, Collateral Perfection, Risk Coordination, Mis Reporting, Document Archival
Specialization
Requires a university degree with 1-2 years of experience in a credit environment. Candidates must possess strong analytical, communication, and interpersonal skills along with knowledge of bank credit policies.
Senior Manager - Retailer Customer Success (Market research, Data analytics at NielsenIQ
Sharjah, Sharjah Emirate, United Arab Emirates - Full Time
Skills Needed
Client Relationship Management, Strategic Planning, Data Analytics, Consumer Insights, Stakeholder Management, Joint Business Planning, Revenue Growth, Consultative Selling, Market Research, Nps Programs, Storytelling, Cross Functional Leadership
Specialization
Requires 8-12 years of experience in CPG, retail, or analytics, with mandatory prior experience at NielsenIQ or GfK. A Master's degree (MBA preferred) and deep expertise in POS, Panel, or SA&I analytics solutions are required.
Experience Required
Minimum 10 year(s)
Customer Acquisition Manager NEO.Injaz - RBG - Neo Unit.41.Retail Banking G at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Customer Acquisition, Digital Marketing, Performance Marketing, Google Ads, Meta Business Manager, Affiliate Marketing, Martech, Google Analytics, Appsflyer, Adjust, Kochava, Budget Management, Stakeholder Management, Data Analysis, Regulatory Compliance, Growth Hacking
Specialization
Requires 8-10 years of experience in customer acquisition or growth roles with hands-on expertise in media dashboards and MarTech tools. Experience in banking, fintech, or regulated financial services is preferred.
Experience Required
Minimum 5 year(s)
Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Ex at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Customer Service, Communication Skills, Listening Skills, Computer Literacy, Sales Conversion, Problem Solving, Root Cause Analysis, Retail Banking Knowledge
Specialization
Candidates must be university graduates, preferably with a background in finance, banking, or mathematics. The position requires 1 to 3 years of experience and a strong focus on customer service and communication.
Experience Required
Minimum 2 year(s)
Senior Manager - Retailer Customer Success (Market research, Data analytics at NielsenIQ
Sharjah, Sharjah Emirate, United Arab Emirates -
Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Relationship Management, Strategic Planning, Data Analytics, Consumer Insights, Stakeholder Management, Joint Business Planning, Revenue Growth, Consultative Selling, Market Research, NPS Programs, Storytelling, Cross-functional Leadership

Industry

Software Development

Description
Job Description Important Note This role is only intended for candidates who are already living and based in the UAE. Job Overview The Senior Manager – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships. This position oversees major strategic Retailers and supports multi‑market needs across MEA . Key Responsibilities Client Leadership & Strategy Act as senior relationship owner for key retail clients, managing executive‑level engagement. Own client management and communications. Identify and engage senior stakeholders across client organizations. Build client relationships and identify sales opportunities Partner with Account Directors to define and execute strategic service direction and support renewal Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics. Lead onboarding and transformation processes. Value Delivery & Client Excellence Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews. Drive client satisfaction through structured NPS programs and proactive service governance. Collaborate with cross‑functional teams to ensure best‑in‑class delivery. Serve as the single point of ownership for escalations and governance. Growth & Commercial Impact Identify and convert growth opportunities based on client needs and NIQ’s portfolio. Elevate partnership opportunities and manage strategic communications. Mentorship and coaching of internal teams to generate leads and expand partnerships, providing guidance based on their own experiences and success Support renewals, RFPs, and commercial proposals. Demonstrate ownership of revenue growth and pipeline health. Encourage participation in cross-functional projects that involve other departments to foster broader understanding and collaboration. Insights Leadership & Thought Partnership Develop deep expertise in client business models and strategic priorities. Deliver thought leadership using NIQ data and analytics. Translate insights (TSR/RMS/CI/Macro Trends ) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround. Identify opportunities to expand Retail advanced analytics adoption. Operational Excellence & Governance Lead client onboarding and ensure seamless integration of services. Establish governance frameworks and communication cadence. Ensure clarity in delivery standards, KPIs, and expectations. Drive continuous improvement in processes and engagement models. About the Candidate 8-12 years of experience in CPG, retail, market research, or analytics‑driven roles . Prior NielsenIQ or GfK Experience is required Strong experience managing regional/global retail accounts. Deep expertise in analytics solutions (POS, Panel or SA&I). Proven track record in senior stakeholder management and complex client leadership. Strong consultative mindset and strategic problem‑solving skills. Demonstrated success in revenue growth and client expansion. Experience with JBP, NPS, and value‑based selling. Excellent presentation and storytelling skills. Ability to lead cross‑functional teams in a matrix environment. Master’s degree (MBA preferred). Important Note This role is only intended for candidates who are already living and based in the UAE. #LI-FC #LI-Hybrid Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion Career Site Team: Customer Success
Responsibilities
Act as a strategic partner for key retail clients to deliver analytics-driven experiences and strengthen long-term partnerships. Lead executive-level engagements, drive revenue growth, and translate consumer insights into actionable business strategies.
Senior Manager - Retailer Customer Success (Market research, Data analytics at NielsenIQ
Sharjah, Sharjah Emirate, United Arab Emirates - Full Time
Skills Needed
Client Relationship Management, Strategic Planning, Data Analytics, Consumer Insights, Stakeholder Management, Joint Business Planning, Revenue Growth, Consultative Selling, Market Research, Nps Programs, Storytelling, Cross Functional Leadership
Specialization
Requires 8-12 years of experience in CPG, retail, or analytics, with mandatory prior experience at NielsenIQ or GfK. A Master's degree (MBA preferred) and deep expertise in POS, Panel, or SA&I analytics solutions are required.
Experience Required
Minimum 10 year(s)
Cluster Head - Digital Customer Journeys.Injaz - Digital - Corporate - Nitr at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Advanced Analytics, Ai/Ml, Agile Methodology, Mlops, Devops, Stakeholder Management, Resource Optimization, Budget Management, Vendor Management, Squad Management, Governance, Strategic Planning
Specialization
The candidate must have extensive experience in managing complex AI/ML deliveries and leading cross-functional agile teams. Proficiency in MLOps, DevOps, and strategic stakeholder engagement is essential for this leadership role.
Experience Required
Minimum 10 year(s)
Director Customer Experience & Innovation Consulting - Director - FSI at Lewis Property Service LLC
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
Customer Experience Strategy, Innovation Consulting, Business Development, Design Thinking, Service Design, Product Lifecycle Management, Financial Services Expertise, P&L Management, User Research, Stakeholder Management, Strategic Design, Digital Transformation, Systems Thinking, C Suite Engagement, Agile Methodology, Market Analysis
Specialization
Requires over 15 years of experience in CX and innovation consulting, with at least 5 years in a senior leadership role at a top-tier firm. Must possess deep expertise in design thinking, user research, and a proven track record of managing P&L and scaling CX teams.
Experience Required
Minimum 10 year(s)
Assistant Project Manager.Injaz - TECH - Customer Engagement and Lifecycle. at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Project Management, Retail Technology, Stakeholder Coordination, Microsoft Project, Jira, Time Management, Analytical Thinking, Problem Solving, Interpersonal Communication, Multicultural Collaboration
Specialization
Candidates need a Bachelor's degree in Business Administration or Project Management and 2-4 years of relevant experience. Proficiency in tools like Jira and Microsoft Project, along with strong organizational skills, is required.
Experience Required
Minimum 2 year(s)
Assistant Manager, Customer Relations.OPS - Retail Credit Management.Operat at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Credit Management, Mortgage Documentation, Customer Relations, Analytical Skills, Interpersonal Skills, People Management, Communication Skills, Dld Transaction Handling, Collateral Perfection, Risk Coordination, Mis Reporting, Document Archival
Specialization
Requires a university degree with 1-2 years of experience in a credit environment. Candidates must possess strong analytical, communication, and interpersonal skills along with knowledge of bank credit policies.
Senior Manager - Retailer Customer Success (Market research, Data analytics at NielsenIQ
Sharjah, Sharjah Emirate, United Arab Emirates - Full Time
Skills Needed
Client Relationship Management, Strategic Planning, Data Analytics, Consumer Insights, Stakeholder Management, Joint Business Planning, Revenue Growth, Consultative Selling, Market Research, Nps Programs, Storytelling, Cross Functional Leadership
Specialization
Requires 8-12 years of experience in CPG, retail, or analytics, with mandatory prior experience at NielsenIQ or GfK. A Master's degree (MBA preferred) and deep expertise in POS, Panel, or SA&I analytics solutions are required.
Experience Required
Minimum 10 year(s)
Customer Acquisition Manager NEO.Injaz - RBG - Neo Unit.41.Retail Banking G at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Customer Acquisition, Digital Marketing, Performance Marketing, Google Ads, Meta Business Manager, Affiliate Marketing, Martech, Google Analytics, Appsflyer, Adjust, Kochava, Budget Management, Stakeholder Management, Data Analysis, Regulatory Compliance, Growth Hacking
Specialization
Requires 8-10 years of experience in customer acquisition or growth roles with hands-on expertise in media dashboards and MarTech tools. Experience in banking, fintech, or regulated financial services is preferred.
Experience Required
Minimum 5 year(s)
Senior Customer Service Officer.CXC - RBG - Direct Banking Center.Client Ex at Mashreq Careers
, , United Arab Emirates - Full Time
Skills Needed
Customer Service, Communication Skills, Listening Skills, Computer Literacy, Sales Conversion, Problem Solving, Root Cause Analysis, Retail Banking Knowledge
Specialization
Candidates must be university graduates, preferably with a background in finance, banking, or mathematics. The position requires 1 to 3 years of experience and a strong focus on customer service and communication.
Experience Required
Minimum 2 year(s)