PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$139,000.00 - $260,000.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 7+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Cloud Contact Center Expertise - Experience with cloud-based contact center platforms such as Genesys Cloud.
• Telephony & CX Knowledge - Strong understanding of telephony systems, workforce optimization tools, call center operations, and customer experience metrics.
• Data & Visualization Skills - Proficiency in SQL, data modeling, and visualization tools like Power BI and Tableau.
• Workforce Tools Familiarity - Experience with workforce management and quality monitoring tools.
• Agile Methodology Proficiency - Knowledge of Agile practices and tools such as Jira and Confluence.
• Relevant Certifications - Certifications in applicable platforms or technologies.
• Analytical & Communication Strengths - Excellent analytical, problem-solving, and communication skills.
• Project Leadership Experience - Proven ability to lead cross-functional projects and manage stakeholder relationships.
• Independent & Adaptive Work Style - Ability to work independently and manage multiple priorities in a fast-paced environment.
• Educational Background - Bachelor’s degree in Business, Information Systems, Computer Science, or related field; Master’s degree preferre

Wells Fargo is seeking a Senior Lead Analytics Consultant with deep expertise in Contact Center Data, Reporting, and Analytics to lead strategic initiatives and drive business value through data-driven insights. This role will serve as a key liaison between business stakeholders, technical teams, and internal partners, ensuring that telephony data solutions align with organizational goals and team capabilities.

In this role, you will:

• Project Leadership - Lead and manage telephony reporting engagements from inception to delivery, ensuring alignment with business objectives and timelines.
• Advanced Analytics Development - Analyze, develop, and deploy complex solutions including analytics, reports, and dashboards.
• Strategic Advisory - Serve as a trusted advisor to business leaders, offering strategic guidance on using telephony data to enhance customer experience and operational efficiency.
• Team Resource Management - Maintain a comprehensive understanding of team capabilities, capacity, and development needs to ensure optimal resource utilization and project success.
• Reporting Framework Design - Design and implement robust reporting frameworks that support real-time and historical analysis of call center performance, agent productivity, and customer interactions.
• Cross-Functional Collaboration - Partner with IT, data engineering, and other teams to ensure seamless integration of telephony data into enterprise data platforms.
• Documentation & Standards - Develop and maintain data dictionaries, reporting standards, and documentation to ensure consistency and transparency across reporting solutions.
• Requirements Gathering - Lead requirements workshops, stakeholder interviews, and user acceptance testing (UAT) to ensure solutions meet business needs.
• Performance Optimization - Monitor and optimize reporting performance and data quality, proactively identifying and resolving issues.
• Industry Awareness - Stay current on industry trends, emerging technologies, and best practices in telephony and contact center analytics.
• Change Management & Training - Support change management and training efforts to ensure end users understand and adopt new reporting tools and insights.

Required Qualifications:

• 7+ years of Analytics, Reporting, Financial Modeling or Statistics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Cloud Contact Center Expertise - Experience with cloud-based contact center platforms such as Genesys Cloud.
• Telephony & CX Knowledge - Strong understanding of telephony systems, workforce optimization tools, call center operations, and customer experience metrics.
• Data & Visualization Skills - Proficiency in SQL, data modeling, and visualization tools like Power BI and Tableau.
• Workforce Tools Familiarity - Experience with workforce management and quality monitoring tools.
• Agile Methodology Proficiency - Knowledge of Agile practices and tools such as Jira and Confluence.
• Relevant Certifications - Certifications in applicable platforms or technologies.
• Analytical & Communication Strengths - Excellent analytical, problem-solving, and communication skills.
• Project Leadership Experience - Proven ability to lead cross-functional projects and manage stakeholder relationships.
• Independent & Adaptive Work Style - Ability to work independently and manage multiple priorities in a fast-paced environment.
• Educational Background - Bachelor’s degree in Business, Information Systems, Computer Science, or related field; Master’s degree preferred

Job Expectations:

• This position is not eligible for Visa sponsorship.
• Ability to work on site in a hybrid role
• Fully remote work locations are not available for this role. If you are not in a location listed on the posting, you must commit to relocation within an agreed upon timeframe.