Imperative Expedite specializes in time critical air and ground shipments. Founded on the principle that every client deserves exceptional, personalized service, we continue to set the standard for excellence when it comes to our clients’ most urgent needs. Focusing on industries with unique needs, we understand the sensitivity of shipments and ensure the utmost attention to detail.

As a National Account Manager, you will drive revenue growth by identifying and securing new business opportunities, cultivating long-term strategic relationships, and delivering tailored, transportation solutions. This role requires a deep industry knowledge and the ability to think strategically while executing sales with precision.

• Lead new business development efforts and expand Imperative’s market presence across assigned territories and verticals.
• Build and nurture long-term relationships with key decision-makers at existing and prospective client organizations.
• Research, qualify, and develop sales leads using various sources including industry events, directories, digital tools, and referrals.
• Engage with sales leads provided by the Corporate Sales Office and global partners, ensuring timely follow-up and conversion strategies.
• Conduct in-person and virtual meetings, including travel within assigned regions, to present Imperative’s value proposition.
• Deliver compelling, client-focused presentations that showcase our logistics solutions, operational capabilities, and service advantages.
• Oversee onboarding and implementation of new clients, ensuring smooth transition and long-term satisfaction.
• Coordinate customer training and manage ongoing client support in collaboration with operations and account management teams.
• Develop customer-specific SOPs and pricing strategies that support service excellence and operational consistency.
• Support CRM data integrity by maintaining accurate records of customer activity, pipeline updates, and touchpoints.
• Serve as a strategic partner to both internal teams and clients, leveraging your experience to support company-wide growth efforts.
• Lead by example—providing mentorship and guidance to junior sales team members when appropriate.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum of 5 years of experience in international freight forwarding sales, with a strong understanding of air/ocean freight, customs brokerage, and supply chain services.
• Bachelor’s degree preferred; equivalent combination of education and experience will be considered.
• Proven success in managing sales territories, negotiating large deals, and delivering complex presentations.
• Strong analytical, communication, and problem-solving skills.
• Demonstrated ability to think strategically and execute tactically.
• In-depth knowledge of logistics operations, pricing models, and customer service excellence.
• Familiarity with CRM tools and sales reporting systems.
• Must be comfortable with traveling regularly to customers, potential customers, meetings, and other as needed.
• Preferred experience in key verticals including Healthcare, Biotech, Life Sciences, Aerospace, Advanced Manufacturing, Technology, Specialty Automotive, and Specialty Chemicals.
• Preferred Locations: Chicago, Houston, Dallas, Minneapolis.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard. This position requires travel as needed.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

• Lead new business development efforts and expand Imperative’s market presence across assigned territories and verticals.
• Build and nurture long-term relationships with key decision-makers at existing and prospective client organizations.
• Research, qualify, and develop sales leads using various sources including industry events, directories, digital tools, and referrals.
• Engage with sales leads provided by the Corporate Sales Office and global partners, ensuring timely follow-up and conversion strategies.
• Conduct in-person and virtual meetings, including travel within assigned regions, to present Imperative’s value proposition.
• Deliver compelling, client-focused presentations that showcase our logistics solutions, operational capabilities, and service advantages.
• Oversee onboarding and implementation of new clients, ensuring smooth transition and long-term satisfaction.
• Coordinate customer training and manage ongoing client support in collaboration with operations and account management teams.
• Develop customer-specific SOPs and pricing strategies that support service excellence and operational consistency.
• Support CRM data integrity by maintaining accurate records of customer activity, pipeline updates, and touchpoints.
• Serve as a strategic partner to both internal teams and clients, leveraging your experience to support company-wide growth efforts.
• Lead by example—providing mentorship and guidance to junior sales team members when appropriate