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Procure-to-Pay (P2P) Service Management Functional Lead – Accounts Payable at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Compliance Standards, Operational Performance, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Continuous Improvement, Master Data Accuracy, Vendor Relationships, Communication, Governance Meetings
Specialization
The position requires experience in service delivery management and stakeholder engagement, with a focus on process improvement and compliance. Strong analytical and communication skills are essential for managing supplier relationships and operational performance.
Experience Required
Minimum 5 year(s)
Senior Project Manager at Willis Limited, trading as Willis Towers Watson plc 
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, Change Management, Stakeholder Engagement, User Adoption, Business Transformation, Governance, Risk Management, Communication Strategies, Training Plans, Operational Handover, Cross Functional Leadership, Agile Methodologies, Waterfall Methodologies, Documentation, Reporting, Visual Artefacts
Specialization
The role requires experience in leading complex business and transformation initiatives, with a focus on change management. Candidates should be adept in various project management methodologies and possess strong leadership skills.
Experience Required
Minimum 5 year(s)
Associate Director - Client Service and Delivery (Cargo Insurance) at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Cargo Insurance, Client Management, Negotiation, Technical Skills, Relationship Building, Market Analysis, Presentation Skills, Pricing Strategy, Sales Development, Compliance, Customer Service, Insurance Solutions, Underwriting, Broking, Communication, Business Development
Specialization
Candidates should have a proven background in Cargo broking or underwriting, along with strong technical and negotiation skills. A client-focused approach is essential for success in this role.
Experience Required
Minimum 5 year(s)
Back Office Amministrativo Assicurativo at Willis Limited, trading as Willis Towers Watson plc 
Rome, Lazio, Italy - Full Time
Skills Needed
Client Management, Policy Administration, Basic Accounting, Documentation Management, Archiving, Communication, Data Entry, Correspondence Management, Quote Preparation, Policy Issuance, Policy Renewal, Claims Management, Office Efficiency, Attention To Detail, Organizational Skills, Teamwork
Specialization
Candidates must possess a high school diploma and at least three years of prior experience in the insurance sector. Essential requirements include good knowledge of the Microsoft Office suite, excellent organizational skills, attention to detail, proactivity, reliability, and strong collaborative and communication abilities.
Experience Required
Minimum 2 year(s)
Business Support Senior Analyst for Head of Operations, Europe - Health & at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Calendar Management, Travel Coordination, Document Preparation, Presentation Editing, Stakeholder Communication, Confidentiality, Data Gathering, Project Coordination, Budget Management, Expense Tracking, Process Improvement, Workflow Streamlining, Liaison, Time Management, Problem Solving, Interpersonal Skills
Specialization
Candidates must possess a Bachelor's degree or equivalent experience, with a preference for at least 7 years in administrative support, including 3 years supporting executives. Essential requirements include proficiency in MS Office, flexibility to work in hybrid scenarios and across different time shifts (APAC, EMEA, North America), and proven ability to handle highly confidential information.
Experience Required
Minimum 5 year(s)
Associate Director - Client Service and Delivery (Cargo Insurance) at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Cargo Insurance, Client Management, Negotiation, Relationship Building, Market Analysis, Insurance Solutions, Technical Skills, Sales Processes, Compliance, Presentation Skills, Pricing, Underwriting, Communication, Business Development, Customer Service, Cross Selling
Specialization
Candidates should have a proven background in Cargo broking or underwriting, along with strong technical and negotiation skills. A client-focused approach is essential for success in this role.
Experience Required
Minimum 5 year(s)
2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge
Specialization
The job does not specify particular educational or professional requirements, but it is implied that a willingness to learn and develop skills is essential. Experience in customer service or communication may be beneficial.
Senior Director - Solution Advisor, Integrated & Global Solutions at Willis Limited, trading as Willis Towers Watson plc 
Amstelveen, North Holland, Netherlands - Full Time
Skills Needed
Solution Selling, Client Relationship Management, Strategic Advisory, Sales Leadership, Market Engagement, Mentoring, Analytics, Global Solutions, Risk Management, Wellbeing Strategy, Total Rewards, Hr M&A, Cross Border Solutions, Commercial Growth, Integrated Solutions, Data Driven Insights
Specialization
The role requires extensive experience in solution selling and client relationship management, particularly with senior HR and finance leaders. Candidates should have a strong background in integrated global solutions and the ability to drive commercial growth.
Experience Required
Minimum 10 year(s)
Procure-to-Pay (P2P) Service Management Functional Lead – Accounts Payable at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Compliance Standards, Operational Performance, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Continuous Improvement, Master Data Accuracy, Vendor Relationships, Communication, Governance Meetings

Industry

Financial Services

Description
The Procure-to-Pay (P2P) Global Service Delivery Lead is responsible for overseeing the delivery and performance of outsourced procurement and accounts payable operations. The P2P Global Service Management Functional Lead will support the Global Service Delivery Lead and perform the role of the primary liaison at the sub process level between internal stakeholders and EXL COE Leads. This role ensures that EXL meets service level agreements (SLAs), adheres to compliance standards, and continuously improves the efficiency and effectiveness of the process. Key Responsibilities · Service Delivery Management o Monitor and drive daily operation performance through metrics and feedback channels for lessons learned and improvements. o Drive the resolution of operational recurring crises, escalations and systemic issues. Determine root cause to prevent reoccurrence. Responsible for guiding sub-process EXL COE Lead/SMEs to suitable resolutions. o Monitor, align on prioritisation and coordinate required activities to deploy technology fixes and changes for P2P services with EXL service delivery, Group IT and Treasury teams. o Support the building and maintenance of supplier enablement, master data accuracy and vendor relationships with EXL and collaboration with Business Supplier Owners. o Monitor and oversee EXLs management of any supplier disputes ensuring clear and timely communication and service recovery. o Monitor service delivery adherence to internal controls, financial policies and regulatory compliance for Accounts Payable process activities. · Stakeholder Engagement o Serve as the central point of contact for EXL service delivery of Accounts Payable processes; facilitate regular issue resolution meetings and manage when required coordination with EXL service delivery, Controllership, Group IT and Treasury teams. o Responsible for managing sub governance meetings with functional teams (EXL COE Leads) to discuss regular performance review, issue resolution and continuous improvement sessions and feed inputs into management and strategic forums. · Process Improvement and Transformation o Proactively identify opportunities for continuous improvement across all P2P services, with a balanced concept of cost efficiency and service effectiveness. o Track and analyze exceptions to standard processes and raise initiatives to standardize them globally. o Management of continuous improvement initiatives, operationalizing processes due to technology, operating model enhancements and/or GAAP/Regulatory changes and transition of new volumes and services to EXL. Including o Overall project management, process documentation, service delivery team readiness, Service Level Agreements (SLA) and knowledge transfer. o Responsible for partnering with P2P process owners/SMEs and leads to drive or manage implementation of approved process changes and new services. o Responsible for partnering with enabling functions when applicable. o Responsible for communicating outcomes and progress to relevant stakeholders.

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Responsibilities
The role involves overseeing the delivery and performance of outsourced procurement and accounts payable operations while ensuring compliance with service level agreements. It also includes monitoring operational performance and driving continuous improvement initiatives.
Procure-to-Pay (P2P) Service Management Functional Lead – Accounts Payable at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Service Delivery Management, Stakeholder Engagement, Process Improvement, Project Management, Compliance Standards, Operational Performance, Supplier Management, Data Analysis, Technology Deployment, Issue Resolution, Financial Policies, Continuous Improvement, Master Data Accuracy, Vendor Relationships, Communication, Governance Meetings
Specialization
The position requires experience in service delivery management and stakeholder engagement, with a focus on process improvement and compliance. Strong analytical and communication skills are essential for managing supplier relationships and operational performance.
Experience Required
Minimum 5 year(s)
Senior Project Manager at Willis Limited, trading as Willis Towers Watson plc 
Sydney, New South Wales, Australia - Full Time
Skills Needed
Project Management, Change Management, Stakeholder Engagement, User Adoption, Business Transformation, Governance, Risk Management, Communication Strategies, Training Plans, Operational Handover, Cross Functional Leadership, Agile Methodologies, Waterfall Methodologies, Documentation, Reporting, Visual Artefacts
Specialization
The role requires experience in leading complex business and transformation initiatives, with a focus on change management. Candidates should be adept in various project management methodologies and possess strong leadership skills.
Experience Required
Minimum 5 year(s)
Associate Director - Client Service and Delivery (Cargo Insurance) at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Cargo Insurance, Client Management, Negotiation, Technical Skills, Relationship Building, Market Analysis, Presentation Skills, Pricing Strategy, Sales Development, Compliance, Customer Service, Insurance Solutions, Underwriting, Broking, Communication, Business Development
Specialization
Candidates should have a proven background in Cargo broking or underwriting, along with strong technical and negotiation skills. A client-focused approach is essential for success in this role.
Experience Required
Minimum 5 year(s)
Back Office Amministrativo Assicurativo at Willis Limited, trading as Willis Towers Watson plc 
Rome, Lazio, Italy - Full Time
Skills Needed
Client Management, Policy Administration, Basic Accounting, Documentation Management, Archiving, Communication, Data Entry, Correspondence Management, Quote Preparation, Policy Issuance, Policy Renewal, Claims Management, Office Efficiency, Attention To Detail, Organizational Skills, Teamwork
Specialization
Candidates must possess a high school diploma and at least three years of prior experience in the insurance sector. Essential requirements include good knowledge of the Microsoft Office suite, excellent organizational skills, attention to detail, proactivity, reliability, and strong collaborative and communication abilities.
Experience Required
Minimum 2 year(s)
Business Support Senior Analyst for Head of Operations, Europe - Health & at Willis Limited, trading as Willis Towers Watson plc 
Taguig, Metro Manila, Philippines - Full Time
Skills Needed
Calendar Management, Travel Coordination, Document Preparation, Presentation Editing, Stakeholder Communication, Confidentiality, Data Gathering, Project Coordination, Budget Management, Expense Tracking, Process Improvement, Workflow Streamlining, Liaison, Time Management, Problem Solving, Interpersonal Skills
Specialization
Candidates must possess a Bachelor's degree or equivalent experience, with a preference for at least 7 years in administrative support, including 3 years supporting executives. Essential requirements include proficiency in MS Office, flexibility to work in hybrid scenarios and across different time shifts (APAC, EMEA, North America), and proven ability to handle highly confidential information.
Experience Required
Minimum 5 year(s)
Associate Director - Client Service and Delivery (Cargo Insurance) at Willis Limited, trading as Willis Towers Watson plc 
Ipswich, England, United Kingdom - Full Time
Skills Needed
Cargo Insurance, Client Management, Negotiation, Relationship Building, Market Analysis, Insurance Solutions, Technical Skills, Sales Processes, Compliance, Presentation Skills, Pricing, Underwriting, Communication, Business Development, Customer Service, Cross Selling
Specialization
Candidates should have a proven background in Cargo broking or underwriting, along with strong technical and negotiation skills. A client-focused approach is essential for success in this role.
Experience Required
Minimum 5 year(s)
2026 Level 3 Pensions Administration Apprenticeship Programme, Redhill at Willis Limited, trading as Willis Towers Watson plc 
Redhill, England, United Kingdom - Full Time
Skills Needed
Communication, Customer Service, Empathy, Problem Solving, Training, Relationship Building, Pension Knowledge
Specialization
The job does not specify particular educational or professional requirements, but it is implied that a willingness to learn and develop skills is essential. Experience in customer service or communication may be beneficial.
Senior Director - Solution Advisor, Integrated & Global Solutions at Willis Limited, trading as Willis Towers Watson plc 
Amstelveen, North Holland, Netherlands - Full Time
Skills Needed
Solution Selling, Client Relationship Management, Strategic Advisory, Sales Leadership, Market Engagement, Mentoring, Analytics, Global Solutions, Risk Management, Wellbeing Strategy, Total Rewards, Hr M&A, Cross Border Solutions, Commercial Growth, Integrated Solutions, Data Driven Insights
Specialization
The role requires extensive experience in solution selling and client relationship management, particularly with senior HR and finance leaders. Candidates should have a strong background in integrated global solutions and the ability to drive commercial growth.
Experience Required
Minimum 10 year(s)