Overview:
Founded in 1921, the Council on Foreign Relations (CFR) is a leading nonprofit membership organization, research center, and publisher, with headquarters in New York, an office in Washington, DC, and programs nationwide. It is dedicated to increasing America’s understanding of the world and contributing ideas to U.S. foreign policy. CFR’s 5,000+ members are leaders in international affairs and foreign policy. CFR also publishes Foreign Affairs, the preeminent magazine on global issues, and provides up-to-date information about the world and U.S. foreign policy on its award-winning website, CFR.org.
Position Summary:
The Help Desk Technician provides first-tier technical support to CFR staff across hardware, software, network, or other technology-related matters. This role ensures timely resolution of technical issues, supports configuring and maintaining workstations, and maintains IT asset integrity. The technician will work closely with other IT professionals to ensure a seamless technology experience for all staff.

The major responsibilities of this position will include (but are not limited to)::

• Provide first-level technical support to CFR staff via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and applications.
• Log and track support requests using the help desk ticketing system.
• Assist with physical relocation and setup of workstations and networking equipment.
• Maintain and update hardware/software inventory records.
• Collaborate with IT team members to resolve complex technical issues.
• Stay current with industry trends and participate in department-sponsored training.
• Perform any other duties or tasks as assigned or required.

Qualifications:

• Minimum of 1 years of experience in a help desk or technical support role.
• Experience supporting Windows systems required; familiarity with MacOS is a plus.
• Bachelor’s degree preferred but not required.
• Familiarity with help desk ticketing systems and remote support tools.

RELATED SKILLS & OTHER REQUIREMENTS

• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Customer-focused with a commitment to high-quality service.
• Ability to work independently and collaboratively in a team environment.
• Willingness to learn and adapt to modern technologies, software applications, and industry trends.
• Ability to provide on-call help desk support one weekend per quarter
• Ability to provide off-hour support when needed during special events, tasks or projects
• Ability to lift and carry equipment up to 50 pounds in weight

Required Application Materials:

• Please submit a résumé and cover letter stating your interest in the position.

Compensation and Benefits:

• The full-time annual compensation range for this position is $60,000 – $65,000, depending on experience.
• In addition to competitive salaries, CFR provides employees with an outstanding benefits package.

About CFR:
The Council on Foreign Relations (CFR) is committed to fostering a foreign policy community in the United States that is more representative of American society, recognizing that diverse backgrounds and perspectives contribute to broader, more informed participation in the foreign policy debate and lead to an enhanced understanding of the world and the United States’ role therein. To that end, CFR is dedicated to continuing to advance diversity, equity, and inclusion throughout its work and workplace by building a more diverse membership and staff, producing and dispensing thoughtful analysis on a broad range of foreign policy issues, and developing relevant, wide-reaching programming that also serves to expand the foreign policy talent pipeline to underrepresented populations.

• Provide first-level technical support to CFR staff via phone, email, and in-person.
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems and applications.
• Log and track support requests using the help desk ticketing system.
• Assist with physical relocation and setup of workstations and networking equipment.
• Maintain and update hardware/software inventory records.
• Collaborate with IT team members to resolve complex technical issues.
• Stay current with industry trends and participate in department-sponsored training.
• Perform any other duties or tasks as assigned or required