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Helpdesk Technician I at Imagine Pediatrics
, , United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Ticket Management, Escalation, Installation, Configuration, Account Management, User Training, Documentation, Communication Skills, Customer Service, Organizational Skills, Problem Solving, Analytical Skills, Regulatory Knowledge, Networking Concepts
Specialization
A high school diploma is required, with a preference for an associate or bachelor's degree in computer science or a related field. Relevant certifications such as CompTIA A+ or ITIL are highly valued, along with strong technical knowledge and customer service skills.
FM Helpdesk Scheduler at Parr Facilities Management
Salford M28, , United Kingdom - Full Time
Skills Needed
Client Requirements
Qualification
Graduate
HELPER COOK (ON CALL) at UNIDINE
Commack, NY 11725, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Help Desk Analyst III at WAMS Inc
Brea, CA 92821, USA - Full Time
Skills Needed
Documentation, Azure, Aws, Active Directory, Storage Solutions, Windows Server, Exchange Server
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Counter Help / Server at Merci Mon Ami
Toronto, ON M6K 3P6, Canada - Full Time
Skills Needed
Customer Service Skills, Transaction Processing, Safety Regulations
Qualification
Graduate
HELPER COOK (ON CALL) at Union Square Events
Brooklyn, NY 11232, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Helpdesk Engineer ICT at Virtical Operations BV
2421 Nieuwkoop, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Analyst I - Help Desk at Bank of America
Chandler, Arizona, United States - Full Time
Skills Needed
Active Listening, Oral Communications, Technical Troubleshooting, Written Communications, Attention To Detail, Critical Thinking, Customer And Client Focus, Issue Management, Problem Solving, Adaptability, Analytical Thinking, Emotional Intelligence, Research
Specialization
The successful candidate should have 1-3 years of experience and excellent customer care skills. They must be able to multitask, prioritize workload, and consistently meet performance targets in a fast-paced environment.
IT Helpdesk Mid-level at CEF Solutions Inc
Kokomo, Indiana, USA - Full Time
Skills Needed
Microsoft Office, Interpersonal Skills, Active Directory, Imaging Software, It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Help Desk Technician / Help Desk Analyst at BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
San Antonio, TX 78245, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Testers Wanted - Image Capture Pilot at TDCX SG PTE LTD
, , Germany - Full Time
Skills Needed
Image Capture, App Testing, Usability Research, Screen Recording, Feedback Collection, Android, Ios, English Speaking, Smartphone Compatibility, Stable Internet Connection, Step By Step Instructions
Specialization
Participants must be residents of the United States or Germany and have an approved smartphone model. They should be able to follow instructions and speak English.
EARLY MORNING SCHOOL CLEANERS WANTED at Tower Services London Ltd
Catford South SE6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RV Transport Drivers - Trucks Wanted at Wylies RV Logistics
Calgary, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RV Transport Drivers - Trucks Wanted at Wylies RV Logistics
Kelowna, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales and Assistant Manager Wanted! at OBrians Automotive Inc
Saskatoon, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales and Assistant Manager Wanted! at OBrians Automotive Inc
Regina, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales and Assistant Manager Wanted! at OBrians Automotive Inc
Saskatoon, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experienced Cafe All-Rounder wanted at Chefs Cafe
Kings Langley, New South Wales, Australia - Full Time
Skills Needed
Cafe
Qualification
Graduate
Experience Required
Minimum 2 year(s)
WANTED: SALES – THE ULTIMATE CLOSER at Globe 11 Import Export Inc
Montréal, QC H2N 1N7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Testers Wanted - Image Capture Pilot at TDCX SG PTE LTD
, , United States - Full Time
Skills Needed
Image Capture, App Testing, Usability Research, Screen Recording, Feedback Collection, Android, Ios, English Speaking, Smartphone Compatibility, Internet Connection, Step By Step Instructions
Specialization
Participants must be residents of the United States or Germany and have a compatible smartphone. They should also be able to follow instructions and speak English.
Helpdesk Technician I at Imagine Pediatrics
, , United States -
Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

65000.0

Posted On

09 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Troubleshooting, Ticket Management, Escalation, Installation, Configuration, Account Management, User Training, Documentation, Communication Skills, Customer Service, Organizational Skills, Problem-Solving, Analytical Skills, Regulatory Knowledge, Networking Concepts

Industry

Hospitals and Health Care

Description
Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do The Help Desk Technician I will serve to support our Imagine Pediatrics employees and the portfolio of technologies our employees use to perform their job. The Help Desk Technician I will operationally support employees across all functions within the company. Principle duties include supporting corporate strategy initiatives within the IT Infrastructure service portfolio, providing system administration across core IT Infrastructure technologies, provisioning/de-provisioning hardware and access to teammates and providing initial/triage level support related to break/fix incidents and other customer support issues. You will: Provide Technical Support: Respond to user inquiries and requests for assistance via phone, email, chat, or in person. Troubleshoot and Diagnose: Identify, analyze, and resolve technical issues related to desktops, laptops, printers, mobile devices, and common software applications (e.g., Microsoft Office, email clients). Ticket Management: Log, track, and document all support requests and their resolutions using a help desk ticketing system (e.g., Jira Service Management, ServiceNow, etc.). Also responsible for doing initial triage of new tickets in the queue and either working them or assigning to the team as appropriate/required. Escalation: Direct complex problems or issues beyond the scope of first-level support to the appropriate Tier 2 or 3 technical teams or vendors. Installation and Configuration: Install, configure, and maintain software applications, operating systems, and hardware components. Account Management: Perform routine user account management functions, such as password resets, account creation, and permission modification in systems like Microsoft Entra ID. User Training and Guidance: Provide clear, step-by-step instructions and training to non-technical users on proper system and application usage. Documentation: Contribute to the creation and maintenance of internal knowledge bases and user training manuals. What You Bring & How You Qualify First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role, you will need: Education/Certifications: A high school diploma or equivalent is required, with an associate or bachelor’s degree in computer science or a related field being preferred. Relevant certifications such as CompTIA A+ or ITIL are highly valued. Technical Knowledge: Strong working knowledge of computer systems, hardware, operating systems (Windows and/or macOS), and common software applications. Familiarity with basic networking concepts (IP, DNS, DHCP) is a plus. Problem-Solving & Analytical Skills: The ability to think critically, diagnose problems effectively, and provide efficient solutions. Communication Skills: Excellent verbal and written communication skills to explain technical information to non-technical users with patience and clarity. Customer Service: A customer-centric approach with a patient, friendly, and professional demeanor to ensure positive user experience. Organizational Skills: Strong time management and organizational abilities to prioritize multiple issues and manage a queue of support tickets simultaneously. Experience: Previous experience in a customer support or IT help desk role is preferred Regulatory Knowledge: Base-level knowledge of U.S. Federal Healthcare regulations such as HIPAA and the Hi-Tech act. Additional knowledge and experience with HITRUST security and compliance standards is ideal. What We Offer (Benefits + Perks) The role offers a base salary range of $57,500 - $65,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. We provide these additional benefits and perks: Competitive medical, dental, and vision insurance Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability Life insurance at 1x annual salary 20 days PTO + 10 Company Holidays & 2 Floating Holidays Paid new parent leave Additional benefits to be detailed in offer What We Live By We’re guided by our five core values: Our Values: Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together. We Value Diversity, Equity, Inclusion and Belonging We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.
Responsibilities
The Help Desk Technician I will support Imagine Pediatrics employees and the technologies they use. Responsibilities include providing technical support, troubleshooting issues, managing tickets, and performing account management functions.
Helpdesk Technician I at Imagine Pediatrics
, , United States - Full Time
Skills Needed
Technical Support, Troubleshooting, Ticket Management, Escalation, Installation, Configuration, Account Management, User Training, Documentation, Communication Skills, Customer Service, Organizational Skills, Problem Solving, Analytical Skills, Regulatory Knowledge, Networking Concepts
Specialization
A high school diploma is required, with a preference for an associate or bachelor's degree in computer science or a related field. Relevant certifications such as CompTIA A+ or ITIL are highly valued, along with strong technical knowledge and customer service skills.
FM Helpdesk Scheduler at Parr Facilities Management
Salford M28, , United Kingdom - Full Time
Skills Needed
Client Requirements
Qualification
Graduate
HELPER COOK (ON CALL) at UNIDINE
Commack, NY 11725, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Help Desk Analyst III at WAMS Inc
Brea, CA 92821, USA - Full Time
Skills Needed
Documentation, Azure, Aws, Active Directory, Storage Solutions, Windows Server, Exchange Server
Qualification
Graduate
Experience Required
Minimum 3 year(s)
Counter Help / Server at Merci Mon Ami
Toronto, ON M6K 3P6, Canada - Full Time
Skills Needed
Customer Service Skills, Transaction Processing, Safety Regulations
Qualification
Graduate
HELPER COOK (ON CALL) at Union Square Events
Brooklyn, NY 11232, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Helpdesk Engineer ICT at Virtical Operations BV
2421 Nieuwkoop, , Netherlands - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Analyst I - Help Desk at Bank of America
Chandler, Arizona, United States - Full Time
Skills Needed
Active Listening, Oral Communications, Technical Troubleshooting, Written Communications, Attention To Detail, Critical Thinking, Customer And Client Focus, Issue Management, Problem Solving, Adaptability, Analytical Thinking, Emotional Intelligence, Research
Specialization
The successful candidate should have 1-3 years of experience and excellent customer care skills. They must be able to multitask, prioritize workload, and consistently meet performance targets in a fast-paced environment.
IT Helpdesk Mid-level at CEF Solutions Inc
Kokomo, Indiana, USA - Full Time
Skills Needed
Microsoft Office, Interpersonal Skills, Active Directory, Imaging Software, It
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Help Desk Technician / Help Desk Analyst at BCFORWARD INDIA TECHNOLOGIES PRIVATE LIMITED
San Antonio, TX 78245, USA - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Testers Wanted - Image Capture Pilot at TDCX SG PTE LTD
, , Germany - Full Time
Skills Needed
Image Capture, App Testing, Usability Research, Screen Recording, Feedback Collection, Android, Ios, English Speaking, Smartphone Compatibility, Stable Internet Connection, Step By Step Instructions
Specialization
Participants must be residents of the United States or Germany and have an approved smartphone model. They should be able to follow instructions and speak English.
EARLY MORNING SCHOOL CLEANERS WANTED at Tower Services London Ltd
Catford South SE6, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RV Transport Drivers - Trucks Wanted at Wylies RV Logistics
Calgary, AB, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
RV Transport Drivers - Trucks Wanted at Wylies RV Logistics
Kelowna, BC, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales and Assistant Manager Wanted! at OBrians Automotive Inc
Saskatoon, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales and Assistant Manager Wanted! at OBrians Automotive Inc
Regina, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Sales and Assistant Manager Wanted! at OBrians Automotive Inc
Saskatoon, SK, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experienced Cafe All-Rounder wanted at Chefs Cafe
Kings Langley, New South Wales, Australia - Full Time
Skills Needed
Cafe
Qualification
Graduate
Experience Required
Minimum 2 year(s)
WANTED: SALES – THE ULTIMATE CLOSER at Globe 11 Import Export Inc
Montréal, QC H2N 1N7, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 2 year(s)
Testers Wanted - Image Capture Pilot at TDCX SG PTE LTD
, , United States - Full Time
Skills Needed
Image Capture, App Testing, Usability Research, Screen Recording, Feedback Collection, Android, Ios, English Speaking, Smartphone Compatibility, Internet Connection, Step By Step Instructions
Specialization
Participants must be residents of the United States or Germany and have a compatible smartphone. They should also be able to follow instructions and speak English.