HOSPITALITY COORDINATOR

The Hospitality Coordinator will provide day-to-day leadership and direction to Hospitality team and assist in routine to complex matters. The Hospitality Coordinator is responsible for creating an exceptional client experience and serves as a role model in creating an environment that delivers exceptional service, quality and meets the needs of internal and external clients. This position may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail.

SKILLS:

�· Applied knowledge of accepted food service industry standards with regard to food sanitation, food handling and preparation, food and beverage set-up and service
�· Must be able to work flexible hours - including evening and weekends
�· Ability to work in a fast-paced, high-pressure environment; with strong attention to detail and the ability to work under pressure
�· Strong verbal and written communication skills, with the ability to exercise discretion and good judgement
�· Possess excellent co-ordination, organizational, interpersonal and problem-solving skills
�· Excellent multi-tasking skills and adaptable to change
�· Service oriented
�· Ability to work as a team or independently
�· Strong computer skills with Microsoft Applications
�· Ability to regularly lift and push objects up to 30 lbs.

�· Oversee inventory management, ensuring the kitchen, conference center and coffee rooms are well stocked
�· Ensure exceptional client service for all events, including coordinating meeting requirements, prompt delivery of food, beverage and catering needs, coordinating staff schedules with events and familiarity with boardroom technology
�· Track sales and manage daily reports
�· Review receipts, cash records and cash log sheets to assure accuracy
�· Ensure tidiness and regular maintenance and sanitation of equipment in the kitchen, lounge and coffee rooms
�· Train and monitor team’s utilization of operational procedures for POS systems and registers to efficiently process orders
�· Work with Event Specialists to ensure exceptional service for all on site Client Service Events
�· Maintain food safety certification
�· May also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail
�· Other duties as assigned by manager
Qualifications :
�· High School Diploma or GED
�· Minimum of 4 years experience in a food services, catering role, hospitality or event planning role, supervisory experience preferred
�· Food Safe Certification
�· Certification required to serve alcohol (eg. Smart Serve in Ontario)