Key Responsibilities:

• Support the Guest Relations Manager in managing reservations and table/cabana allocation across the venue's restaurant, pool, and Sky Lounge.
• Build and maintain relationships with VIP guests, regulars, and key contacts to drive repeat visits.
• Greet and personally host VIP arrivals, ensuring a seamless welcome and handover to service teams.
• Maintain and grow the guest database/CRM, tracking preferences, spend history, and special occasions.
• Support coordination with promoters, hosts, and marketing on guest list management for key nights and events.
• Handle guest feedback and resolve service issues promptly and diplomatically.
• Work closely with floor, bar, and kitchen management to align VIP guest flow with service capacity.
• Support recruitment, training, and coaching of the Guest Relations/Host team alongside the Guest Relations Manager.

• Ideal Candidate:Minimum 2-3 years' experience in a Guest Relations, VIP Host, or similar guest-facing role within luxury restaurants, beach/pool clubs, or 5-star hospitality — new-opening experience a plus.
• Strong network within Dubai's hospitality/nightlife scene preferred.
• Excellent interpersonal and relationship-building skills with a discreet, polished manner.
• Proficient with reservation/CRM systems.
• Strong problem-solving skills under pressure during high-volume peak periods.
• Fluent English; Arabic, French, Russian, or Japanese a strong advantage given the clientele and brand.
• Flexible to work evenings, weekends, and public holidays in a fast-paced hospitality environment.