Job Title: Front of House Supervisor
Location: Marlborough, UK
We are seeking a proactive and customer-oriented Front of House Supervisor to join our team at a high-end establishment in Marlborough. The ideal candidate will have previous experience in hospitality and possess excellent communication and organizational skills.

Job Responsibilities:

• Supervise and coordinate all front of house activities, ensuring smooth operations and exceptional customer service
• Train and motivate front of house staff to deliver top-notch service and uphold company standards
• Assist with the recruitment and selection of new staff members
• Handle customer inquiries, feedback, and complaints in a professional and timely manner
• Manage inventory and supplies, placing orders as needed
• Maintain a clean and organized front of house area
• Collaborate with the kitchen and back of house staff to ensure efficient service and a positive overall dining experience for guests
• Prepare and update staff schedules to ensure adequate coverage during peak hours

Qualifications:

• Prior experience in a supervisory role within the hospitality industry
• Strong leadership and interpersonal skills
• Excellent communication and customer service skills
• Ability to work under pressure and handle multiple tasks simultaneously
• Proficiency in Microsoft Office and other relevant software
• Flexible availability, including evenings, weekends, and holidays

If you are a passionate and dedicated individual with a knack for providing exceptional customer service, we encourage you to apply for the Front of House Supervisor position at our establishment in Marlborough. Join our team and help us create memorable dining experiences for our guests.
Marlborough College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS).
The post is exempt from the Rehabilitation of Offenders Act 1974 and the College is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are “spent” unless they are “protected” under the DBS filtering rules) in order to assess their suitability to work with children.

• Supervise and coordinate all front of house activities, ensuring smooth operations and exceptional customer service
• Train and motivate front of house staff to deliver top-notch service and uphold company standards
• Assist with the recruitment and selection of new staff members
• Handle customer inquiries, feedback, and complaints in a professional and timely manner
• Manage inventory and supplies, placing orders as needed
• Maintain a clean and organized front of house area
• Collaborate with the kitchen and back of house staff to ensure efficient service and a positive overall dining experience for guests
• Prepare and update staff schedules to ensure adequate coverage during peak hour