RECEPTION MANAGER – CENTRAL LONDON BOUTIQUE HOTEL

We are currently seeking a dynamic and experienced Reception Manager to join our vibrant team in a beautifully appointed 72-bedroom boutique hotel in Central London.
Exciting times are ahead – we’re undergoing a full refurbishment. This is a unique opportunity to be part of a new chapter for our hotel. Experience in managing front office operations during refurbishments will be a strong advantage.
This role requires a manager who is fully engaged on the floor, working alongside the team, and taking real ownership of training and development. This is not a desk-based role. If you are not motivated by coaching and leading from the front, this position will not be the right fit.
We are also looking for someone who is flexible and adaptable, with the willingness to step in and cover shifts as needed. Being available to support your team when operations require it is a key part of this position.

REQUIREMENTS

• Managerial-level knowledge of Opera Cloud PMS
• Proven experience in a Reception Manager or Front Office leadership role
• A guest-focused leader with strong communication and team management skills
• Genuine passion for training, mentoring, and developing people
• Ability to lead by example and work closely with the team in day-to-day operations
• Calm under pressure, solutions-focused, and highly organised
• Confident with rota planning, basic payroll, stock ordering and invoice reconciliation
• Willingness to step in wherever needed to support the smooth running of the hotel
• Comfortable collaborating with other departments, including housekeeping and F&B
• Personal integrity, initiative, and a positive team mindset
• Flexible and adaptable, particularly during periods of operational change

As Reception Manager, you will lead the Front Office team, and act as a key figure in creating smooth, welcoming guest experiences. You will report to the Rooms Division Manager and collaborate closely with other departments to ensure operational excellence.
A high priority for this role will be training and mentoring the reception team. Our newly promoted Rooms Division Manager has identified a need for structured guidance and support across the department. The successful candidate must be someone who takes pride in building team confidence, addressing skill gaps, and nurturing a strong service culture.
The reception area also includes a small bar, which falls under your supervision as part of daily operations.