JOB DESCRIPTION

We are looking for a fun, caring, and passionate individual to assist the hotel in welcoming its guests from check in, all the way to check out.
This role is key in delivering the ‘wow’ factor to our guests as and when they interact with you on the Reception desk, as well as dealing with queries over the phone.
This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes solo work depending on the level of business.
You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

ABOUT US

Experience the grace of Edinburgh’s 18th-century New Town in our boutique Hotel Indigo® Edinburgh, set in the buzzing heart of the city. Step inside and you’ll find an oasis of vibrant colours and contemporary comforts in our Georgian townhouse. After a long day’s shopping and sightseeing, cocoon yourself in your bespoke guest room, where every detail references Scottish creativity, from soft fabrics that caress to local artworks on the walls. You’ll love our indulgent bathrooms with rainfall showers and bespoke toiletries. Minutes away, you’ll find the city’s best nightlife plus major Edinburgh Festival venues right on our doorstep.

Within Guest Service Assistant, key to your role is:

• To operate the hotel reception during your shifts
• Attend to guests needs and queries
• Follow Brand standards and procedures
• Deliver the best customer service, with a ‘can do ' attitude
• Accurately process and communicate to guests via email and external websites
• To clearly communicate with other departments to ensure minimal impact on guest service
• To promote Brand Loyalty and encourage guests to sign up to the loyalty program
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures