SUMMARY

Greet guests with in a prompt, courteous and professional manner and bids farewell upon departure. Follows all Cache Creek Casino and Departmental policies and procedures.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greets every guest in a prompt, friendly, courteous and professional manner
• Offers a cordial farewell and thanks guests for dining upon departure
• Communicates constantly with Servers, Assistant Servers and Management to ensure efficient operations
• Seats guests in a timely and efficient manner
• Creates accurate dinner reservations in the computer for guests either in person or over the phone
• Uses guest surname in a natural and discreet manner
• Seats all stations equitably assuring equal distribution of parties
• Keeps work area clean and neat
• Ensures floor is free of spills and debris at all times
• Knowledgeable of all Cache Creek Casino Resort outlets, special events, concerts and promotions
• Collects and inspects all menus, discarding all worn ones
• Updates and replaces menu inserts into menu covers
• Answers phone properly and promptly giving name of restaurant and identifying self
• Maintains familiarity with menu items and daily specials
• Ensures that tables are properly set
• Knowledgeable of all comp and coupon policies
• Assists with initial guest complaints and informs manager on duty, immediately
• Retrieves menus from all areas of restaurant as needed
• Circulates stations making sure guests are getting proper service and that all employees are in stations and being productive
• May assist Servers and Assistant Servers with bussing tables, seating guests, side work, and duties assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EXPERIENCE AND/OR EDUCATION

Six months previous related experience in a fine dining or upscale restaurant or training; GED/High School Diploma; or equivalent combination of experience and education. Basic computer knowledge.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations with guests and other employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greets every guest in a prompt, friendly, courteous and professional manner
• Offers a cordial farewell and thanks guests for dining upon departure
• Communicates constantly with Servers, Assistant Servers and Management to ensure efficient operations
• Seats guests in a timely and efficient manner
• Creates accurate dinner reservations in the computer for guests either in person or over the phone
• Uses guest surname in a natural and discreet manner
• Seats all stations equitably assuring equal distribution of parties
• Keeps work area clean and neat
• Ensures floor is free of spills and debris at all times
• Knowledgeable of all Cache Creek Casino Resort outlets, special events, concerts and promotions
• Collects and inspects all menus, discarding all worn ones
• Updates and replaces menu inserts into menu covers
• Answers phone properly and promptly giving name of restaurant and identifying self
• Maintains familiarity with menu items and daily specials
• Ensures that tables are properly set
• Knowledgeable of all comp and coupon policies
• Assists with initial guest complaints and informs manager on duty, immediately
• Retrieves menus from all areas of restaurant as needed
• Circulates stations making sure guests are getting proper service and that all employees are in stations and being productive
• May assist Servers and Assistant Servers with bussing tables, seating guests, side work, and duties assigned by management