OVERVIEW

The Horizon Hotel are looking for a friendly and professional Hotel Receptionist to join the team. The ideal candidate will be the first point of contact for our guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and a passion for hospitality. If you like being in a dynamic environment and enjoy interacting with people from diverse backgrounds.

EXPERIENCE

• Previous experience in a hotel or hospitality environment is preferred
• Strong guest services skills with a focus on customer satisfaction.
• Excellent phone etiquette and communication skills are necessary for effective interaction with guests.
• A positive attitude, strong organisational skills, and the ability to work well under pressure are essential for success in this role.
• Flexibility to assist in the restaurant when needed.
  Job Type: Full-time
  Pay: £12.21 per hour
  Expected hours: 35 – 40 per week

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In perso

• Greet guests upon arrival with a warm and friendly welcome.
• Manage check-in and check-out procedures efficiently
• Handle guest inquiries and provide information about the hotel facilities and local attractions.
• Maintain accurate records of bookings and reservations.
• Address guest complaints or concerns promptly and professionally.
• Assist with phone calls, ensuring excellent phone etiquette at all times.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assisting the General Manager with tasks given.