ABOUT US:

At Homewood Suites Ottawa Airport Hotel, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. Located in the heart of Ottawa, Ontario, our hotel combines comfort, luxury, and personalized attention to ensure every guest feels at home.
We are currently seeking a friendly, professional, and detail-oriented Front Desk Agent to join our team. If you have a passion for hospitality and enjoy working in a fast-paced environment, we’d love to hear from you!

QUALIFICATIONS:

• High school diploma or equivalent; additional education in hospitality or a related field is a plus.
• Previous Hotel experience in a customer service or front desk role is preferred.
• Excellent communication and interpersonal skills.
• Proficient in using hotel management software and standard office tools.
• Ability to multitask and stay calm under pressure.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and attitude.

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Perform check-in and check-out procedures efficiently and accurately.
• Respond to guest inquiries and resolve issues promptly and courteously.
• Manage room reservations and handle cancellations or modifications.
• Process payments and maintain accurate records of transactions.
• Stand at the front desk for the whole shift.
• Provide information about the hotel, available amenities, and local attractions.
• Collaborate with other departments to ensure guest satisfaction.
• Maintain a clean and organized front desk area.