Experience:

• Typing: 1 year (required)
• Host/hostess experience: 1 year (required)
• Front desk: 1 year (required)
• Customer service: 1 year (required)
• Administrative experience: 1 year (required

ROLE PURPOSE

Responsible for the Customer/Client Experience throughout the office. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users.

KEY RESPONSIBILITIES

• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
• Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times. Exceeding expectations should be a regular daily occurrence.
• Efficient guest registration and host notification with the ability to remember guest names and faces, assist guests with e-registration.
• Issue passes in accordance with site security procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
• To maintain a presence not just behind the desk but also in front and around the lobby area ensuring a positive interaction with building users in all areas. Standing to meet and greet is also required, particularly at peak times.
• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
• Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
• Book taxis and cars for staff and visitors as required from the approved site suppliers.
• Administer the bookings for meeting rooms and inductions if required.
• To be competent and confident in the use of a range of relevant IT systems.
• To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
• To undertake general team administration duties for the Facilities Management operation as directed.
• To take ownership for the visual standards of the entire reception, hospitality and site meeting room areas and all related areas that impact on the Customer Experience.
• To support with the meeting room setups in the absence of a team member.
• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
• Assist Security and Travel Planner with issues related to access cards and parking.
• Coordinate use of visitor parking managing expectations.
• Prompt and professional answering of telephone calls, taking messages and transferring of calls and information as required.
• Monitor the Reception email box, responding to emails in a timely and professional manner.
• Replenishment of front of house refreshments and checking of the standards in the area.
• Coordinating meeting room and hospitality bookings and liaising with our caterers if required.
• Maintaining and ordering stationery for front of house.
• Assistance with Audio Visual Equipment set up within the meeting rooms if required.
• Providing health & safety information for new starters.
• Assist in the QHSE activities, such as Weekly Floor Walks, Hazard Reporting, championing QHSE culture and providing support when necessary to the wider team.
• Be aware of and work to contractual service levels and key performance indicators.
• Be innovative and strive for continuous improvement.
• Be the ambassador for the account, by taking pride in personal appearance and ensuring that the appropriate corporate uniform is worn at all time.
• To co-ordinate building events and delivery of health & wellbeing initiatives through the relevant teams.
• To liaise with key stakeholders to organise and celebrate key seasonal events for building users.
• To communicate such events through the appropriate communicate tools – email, posters, notice boards and/or digital screens.
• To help build a directory of building concierge type services.
• To carry out any reasonable request from management.
  Job Types: Part-time, Permanent
  Pay: £23,000.00-£25,000.00 per year

Schedule:

• Monday to Friday
• No weekends

Experience:

• Typing: 1 year (required)
• Host/hostess experience: 1 year (required)
• Front desk: 1 year (required)
• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Work Location: In person
Reference ID: WEH Sheffiel