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Responsable de Soporte – SaaS Hospitality at Septeo
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Team Leadership, Technical Support, Saas, Customer Experience, Sla Management, Kpi Tracking, Ticketing Systems, Crm, Process Optimization, Communication Skills, Hospitality Industry Knowledge, Documentation, Staff Training, Incident Management
Specialization
Requires previous experience in technical support within SaaS environments and proven leadership or technical lead experience. Candidates should possess strong analytical skills, proficiency with ticketing and CRM tools, and excellent communication abilities.
Experience Required
Minimum 2 year(s)
Head of Operations - Catering & Hospitality at Portico BaxterStorey
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Catering Operations, Client Engagement, Financial Management, Team Development, Culinary Quality, Commercial Success, Innovation, Problem Solving, Collaboration, Trend Analysis, Event Planning, Safety Compliance, Customer Service, Sales Growth, Communication
Specialization
The ideal candidate should have a proven track record in managing large teams and high-volume operations, with a strong understanding of financial management. They should also possess excellent leadership skills, be detail-oriented, and have a passion for food and hospitality.
Experience Required
Minimum 10 year(s)
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Environmental Maintenance, Safety Compliance, Communication, Radio Etiquette, Hazmat Guidelines, Equipment Maintenance, Problem Solving, Documentation
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred.
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Housekeeping, Cleaning, Safety Compliance, Communication, Radio Etiquette, Hazardous Materials Handling, Equipment Maintenance, Documentation
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred.
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Environmental Services, Hazmat Guidelines, Communication, Radio Etiquette, Documentation, Safety Maintenance
Specialization
Must be able to communicate and understand simple directions in English and read MSDS and chemical labels. A high school diploma or equivalent experience is preferred.
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Sanitation, Safety Compliance, Communication, Radio Etiquette, Equipment Maintenance, Hazardous Materials Handling, Documentation
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred.
Back Office Hospitality Hero - 20hrs/semana at Líbere Hospitality Group
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Billing Support, Payment Processing, Reservation Management, Operational Problem Solving, Fraud Prevention, Regulatory Compliance, Administrative Support, Customer Service
Specialization
The candidate should be able to handle administrative tasks related to hospitality operations and billing. Experience in managing OTAs, tour operators, and local authority reporting is implied.
Hospitality Implementation Consultant, POS at Shiji UAE
Singapore, , Singapore - Full Time
Skills Needed
Pos Implementation, Hospitality It, Windows Environments, Microsoft Office, User Training, System Configuration, Site Surveys, Technical Support, Client Relationship Management, Project Documentation
Specialization
Requires a Bachelor's degree in hospitality, business, or a technical field with 2-5 years of experience in POS implementation. Candidates must have hands-on experience with hotel technology solutions and proficiency in Windows enterprise environments.
Experience Required
Minimum 2 year(s)
Hotelfachkraft/ Hospitality Manager (m/w/d) at Artemed SE
Bensheim, Hesse, Germany - Full Time
Skills Needed
Hospitality Management, Customer Service, Patient Care, Team Coordination, Quality Assurance, Communication, Organizational Skills, Empathy, Problem Solving, German Language, English Language, Interdisciplinary Collaboration, Service Standards, Feedback Analysis, Process Improvement, Training And Development
Specialization
Candidates should have completed training in hospitality management or a related field, with experience in upscale hospitality or healthcare settings preferred. Strong service orientation, organizational skills, and fluency in German are essential, along with a hands-on approach to process improvement.
Experience Required
Minimum 2 year(s)
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Sanitation, Safety Compliance, Communication, Radio Etiquette, Equipment Maintenance, Hazmat Guidelines, Documentation, Hospitality Services
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred for this position.
Prep Cooks - Banff Hospitality Collective at Banff Hospitality Collective
Banff, Alberta, Canada - Full Time
Skills Needed
Food Preparation, Kitchen Cleanliness, Organization, Communication Skills, Teamwork, Fast Paced Environment Management, Training
Specialization
Candidates must possess an excellent work ethic and strong communication skills. The ability to thrive in a fast-paced environment and maintain a flexible schedule is required.
Chef De Partie - Hospitality & Fine dining at BaxterStorey Ireland Ltd
City of London, England, United Kingdom - Full Time
Skills Needed
Food Preparation, Station Management, Quality Control, Menu Development, Kitchen Cleanliness, Food Safety, Sanitation Practices, Culinary Arts, Team Collaboration, Communication, Attention To Detail, Organizational Skills, Cooking Techniques
Specialization
Candidates must have proven experience as a Chef de Partie or in a similar role with a strong understanding of various cooking techniques and food safety practices. The role requires the ability to work effectively in a fast-paced, high-pressure environment with excellent attention to detail.
Experience Required
Minimum 2 year(s)
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Maintaining Safe Environment, Environmental Tasks, Problem Recognition, Escalation Policy, Documentation, Communication, Radio Etiquette, Phone Etiquette, Hazmat Guidelines, Equipment Maintenance
Specialization
Minimum qualifications require the ability to communicate and understand simple directions in English, as well as the ability to read Material Safety Data Sheets (MSDS) and chemical labels. Preferred qualifications include a High School Diploma or equivalent experience and effective communication skills across all organizational levels.
Hospitality Services Assistant (Cleaners) at Epworth
Geelong, Victoria, Australia - Full Time
Skills Needed
Customer Service, Commercial Cleaning, Infection Control, Manual Handling, Safe Work Practices, Patient Care, Attention To Detail
Specialization
Applicants should have a positive attitude and a focus on patient-centered care. Experience in commercial cleaning, infection control, and manual handling is advantageous but not essential as training is provided.
Hospitality Manager/Hotel Services Manager at Spire Healthcare Group plc
Oadby and Wigston, England, United Kingdom - Full Time
Skills Needed
Hospitality Management, Budget Management, People Management, Health & Safety Compliance, Coshh, Food Hygiene, Operational Performance, Team Leadership, Customer Service, Microsoft Office
Specialization
Requires proven management experience in hospitality or healthcare with strong organizational and budget management skills. Must possess Level 3 Food Hygiene certification and a solid understanding of health and safety regulations.
Experience Required
Minimum 5 year(s)
Customer Assistant- Hospitality- Newcastle at Marks & Spencer
Newcastle upon Tyne, England, United Kingdom - Full Time
Skills Needed
Customer Service, Food Safety, Digital Literacy, Teamwork, Adaptability, Time Management, Order Fulfillment, Communication Skills
Specialization
Candidates must be digitally confident to use order fulfillment tools and capable of staying calm under high pressure. Flexibility and a commitment to delivering five-star customer service are essential.
Hospitality Services Assistant (Cleaners) at Epworth
Melbourne, Victoria, Australia - Full Time
Skills Needed
Cleaning Services, Bed Making, Laundry Management, Linen Distribution, Waste Disposal, Customer Service, Interpersonal Communication, Infection Control, Time Management, Adaptability
Specialization
Candidates must have a strong customer service focus, excellent interpersonal skills, and a solid understanding of infection control in a hospital setting. Flexibility for rostered shifts across mornings, afternoons, and weekends is required.
Resort Sales Manager (Group Sales & Hospitality) - Full-Time at DELAVAN LAKE LAWN MANAGEMENT LLC
Delavan, Wisconsin, United States - Full Time
Skills Needed
Group Sales, Hospitality Sales, Negotiation, Relationship Building, Lead Prospecting, Contract Management, Crm, Revenue Management, Event Planning, Microsoft Word, Microsoft Excel, Versa, Amadeus, Client Relations, Strategic Planning
Specialization
Candidates should have previous experience in hotel, resort, or group sales along with strong negotiation and communication skills. Proficiency in Microsoft Office and CRM software like Versa or Amadeus is required, and a high school diploma is the minimum educational requirement.
Experience Required
Minimum 2 year(s)
Valet Driver Associate at APC HOSPITALITY LLC
Cliffside Park, New Jersey, United States - Full Time
Skills Needed
Driving, Parking Safety, Customer Service, Traffic Flow Management, Communication Skills, Professional Demeanor, Time Management, Physical Stamina
Specialization
Candidates must have a high school diploma and a valid driver's license. Physical ability to stand for long periods and lift up to 30lbs is required, along with a flexible schedule.
OUTLET HOSTPERSON at Expotel Hospitality
Baton Rouge, Louisiana, United States - Full Time
Skills Needed
Guest Relations, Seating Management, Cash Handling, Reservation Management, Customer Service, Fine Dining Etiquette, Payment Processing, Communication Skills
Specialization
A high school diploma or equivalent is required, and fine dining experience is preferred. Candidates must possess ABC and RV permits.
Responsable de Soporte – SaaS Hospitality at Septeo
Barcelona, Catalonia, Spain -
Full Time


Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Team leadership, Technical support, SaaS, Customer experience, SLA management, KPI tracking, Ticketing systems, CRM, Process optimization, Communication skills, Hospitality industry knowledge, Documentation, Staff training, Incident management

Industry

Software Development

Description
Descripción de la empresa ¿Te motiva liderar equipos y mejorar la experiencia de cliente en productos SaaS? Buscamos un/a Responsable de Soporte para liderar el área de atención técnica de nuestras soluciones de gestión para campings. Tendrás un rol clave en la calidad del servicio, la optimización de procesos y la evolución del soporte hacia un modelo más eficiente y escalable. Descripción del empleo 🎯 ¿Cuál será tu misión? Liderar el equipo de soporte garantizando una experiencia excelente al cliente, asegurando la eficiencia operativa y promoviendo la mejora continua de procesos y herramientas. 🧩 Responsabilidades • Liderar y coordinar el equipo de soporte técnico (asignación, seguimiento y calidad) • Actuar como punto de escalado para incidencias críticas y clientes estratégicos • Asegurar cumplimiento de SLA, tiempos de respuesta y estándares de servicio • Analizar y optimizar procesos (resolución, documentación, flujos, experiencia cliente) • Definir y hacer seguimiento de KPIs (backlog, tiempos, calidad, carga de trabajo) • Colaborar con Producto y Desarrollo para trasladar feedback y mejorar el producto • Impulsar la documentación y el conocimiento interno (FAQs, procesos, guías) • Liderar la formación y desarrollo del equipo • Proponer mejoras continuas en el área de soporte Requisitos ✅ Requisitos • Experiencia en soporte técnico en entornos SaaS • Experiencia previa liderando equipos o como referente técnico • Conocimiento de herramientas de ticketing y CRM • Capacidad analítica y orientación a mejora continua • Excelentes habilidades de comunicación ⭐ Valorable • Experiencia en hospitality (campings, hoteles, turismo) • Experiencia en entornos de alto volumen de incidencias • Mentalidad orientada a producto Información adicional 🚀 Qué ofrecemos • Contrato indefinido • Proyecto estable en empresa tecnológica en crecimiento • Entorno colaborativo y orientado al cliente • Formación en producto y desarrollo profesional Si cumples con los requisitos descritos y estás interesado/a en unirte a nuestro equipo, ofrecemos un ambiente de trabajo gratificante, con aprendizaje continuo y un salario competitivo. ¡Te esperamos! Type of contract: CDI
Responsibilities
Lead and coordinate the technical support team to ensure operational efficiency and high-quality customer service. Define and monitor KPIs while collaborating with product and development teams to improve service standards and internal documentation.
Responsable de Soporte – SaaS Hospitality at Septeo
Barcelona, Catalonia, Spain - Full Time
Skills Needed
Team Leadership, Technical Support, Saas, Customer Experience, Sla Management, Kpi Tracking, Ticketing Systems, Crm, Process Optimization, Communication Skills, Hospitality Industry Knowledge, Documentation, Staff Training, Incident Management
Specialization
Requires previous experience in technical support within SaaS environments and proven leadership or technical lead experience. Candidates should possess strong analytical skills, proficiency with ticketing and CRM tools, and excellent communication abilities.
Experience Required
Minimum 2 year(s)
Head of Operations - Catering & Hospitality at Portico BaxterStorey
London, England, United Kingdom - Full Time
Skills Needed
Leadership, Catering Operations, Client Engagement, Financial Management, Team Development, Culinary Quality, Commercial Success, Innovation, Problem Solving, Collaboration, Trend Analysis, Event Planning, Safety Compliance, Customer Service, Sales Growth, Communication
Specialization
The ideal candidate should have a proven track record in managing large teams and high-volume operations, with a strong understanding of financial management. They should also possess excellent leadership skills, be detail-oriented, and have a passion for food and hospitality.
Experience Required
Minimum 10 year(s)
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Environmental Maintenance, Safety Compliance, Communication, Radio Etiquette, Hazmat Guidelines, Equipment Maintenance, Problem Solving, Documentation
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred.
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Housekeeping, Cleaning, Safety Compliance, Communication, Radio Etiquette, Hazardous Materials Handling, Equipment Maintenance, Documentation
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred.
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Environmental Services, Hazmat Guidelines, Communication, Radio Etiquette, Documentation, Safety Maintenance
Specialization
Must be able to communicate and understand simple directions in English and read MSDS and chemical labels. A high school diploma or equivalent experience is preferred.
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Sanitation, Safety Compliance, Communication, Radio Etiquette, Equipment Maintenance, Hazardous Materials Handling, Documentation
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred.
Back Office Hospitality Hero - 20hrs/semana at Líbere Hospitality Group
Madrid, Community of Madrid, Spain - Full Time
Skills Needed
Billing Support, Payment Processing, Reservation Management, Operational Problem Solving, Fraud Prevention, Regulatory Compliance, Administrative Support, Customer Service
Specialization
The candidate should be able to handle administrative tasks related to hospitality operations and billing. Experience in managing OTAs, tour operators, and local authority reporting is implied.
Hospitality Implementation Consultant, POS at Shiji UAE
Singapore, , Singapore - Full Time
Skills Needed
Pos Implementation, Hospitality It, Windows Environments, Microsoft Office, User Training, System Configuration, Site Surveys, Technical Support, Client Relationship Management, Project Documentation
Specialization
Requires a Bachelor's degree in hospitality, business, or a technical field with 2-5 years of experience in POS implementation. Candidates must have hands-on experience with hotel technology solutions and proficiency in Windows enterprise environments.
Experience Required
Minimum 2 year(s)
Hotelfachkraft/ Hospitality Manager (m/w/d) at Artemed SE
Bensheim, Hesse, Germany - Full Time
Skills Needed
Hospitality Management, Customer Service, Patient Care, Team Coordination, Quality Assurance, Communication, Organizational Skills, Empathy, Problem Solving, German Language, English Language, Interdisciplinary Collaboration, Service Standards, Feedback Analysis, Process Improvement, Training And Development
Specialization
Candidates should have completed training in hospitality management or a related field, with experience in upscale hospitality or healthcare settings preferred. Strong service orientation, organizational skills, and fluency in German are essential, along with a hands-on approach to process improvement.
Experience Required
Minimum 2 year(s)
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Sanitation, Safety Compliance, Communication, Radio Etiquette, Equipment Maintenance, Hazmat Guidelines, Documentation, Hospitality Services
Specialization
Candidates must be able to communicate and understand simple directions in English and read chemical labels. A high school diploma or equivalent experience is preferred for this position.
Prep Cooks - Banff Hospitality Collective at Banff Hospitality Collective
Banff, Alberta, Canada - Full Time
Skills Needed
Food Preparation, Kitchen Cleanliness, Organization, Communication Skills, Teamwork, Fast Paced Environment Management, Training
Specialization
Candidates must possess an excellent work ethic and strong communication skills. The ability to thrive in a fast-paced environment and maintain a flexible schedule is required.
Chef De Partie - Hospitality & Fine dining at BaxterStorey Ireland Ltd
City of London, England, United Kingdom - Full Time
Skills Needed
Food Preparation, Station Management, Quality Control, Menu Development, Kitchen Cleanliness, Food Safety, Sanitation Practices, Culinary Arts, Team Collaboration, Communication, Attention To Detail, Organizational Skills, Cooking Techniques
Specialization
Candidates must have proven experience as a Chef de Partie or in a similar role with a strong understanding of various cooking techniques and food safety practices. The role requires the ability to work effectively in a fast-paced, high-pressure environment with excellent attention to detail.
Experience Required
Minimum 2 year(s)
Housekeeping Hospitality Services Associate at NYU Langone Health
Mineola, New York, United States - Full Time
Skills Needed
Cleaning, Maintaining Safe Environment, Environmental Tasks, Problem Recognition, Escalation Policy, Documentation, Communication, Radio Etiquette, Phone Etiquette, Hazmat Guidelines, Equipment Maintenance
Specialization
Minimum qualifications require the ability to communicate and understand simple directions in English, as well as the ability to read Material Safety Data Sheets (MSDS) and chemical labels. Preferred qualifications include a High School Diploma or equivalent experience and effective communication skills across all organizational levels.
Hospitality Services Assistant (Cleaners) at Epworth
Geelong, Victoria, Australia - Full Time
Skills Needed
Customer Service, Commercial Cleaning, Infection Control, Manual Handling, Safe Work Practices, Patient Care, Attention To Detail
Specialization
Applicants should have a positive attitude and a focus on patient-centered care. Experience in commercial cleaning, infection control, and manual handling is advantageous but not essential as training is provided.
Hospitality Manager/Hotel Services Manager at Spire Healthcare Group plc
Oadby and Wigston, England, United Kingdom - Full Time
Skills Needed
Hospitality Management, Budget Management, People Management, Health & Safety Compliance, Coshh, Food Hygiene, Operational Performance, Team Leadership, Customer Service, Microsoft Office
Specialization
Requires proven management experience in hospitality or healthcare with strong organizational and budget management skills. Must possess Level 3 Food Hygiene certification and a solid understanding of health and safety regulations.
Experience Required
Minimum 5 year(s)
Customer Assistant- Hospitality- Newcastle at Marks & Spencer
Newcastle upon Tyne, England, United Kingdom - Full Time
Skills Needed
Customer Service, Food Safety, Digital Literacy, Teamwork, Adaptability, Time Management, Order Fulfillment, Communication Skills
Specialization
Candidates must be digitally confident to use order fulfillment tools and capable of staying calm under high pressure. Flexibility and a commitment to delivering five-star customer service are essential.
Hospitality Services Assistant (Cleaners) at Epworth
Melbourne, Victoria, Australia - Full Time
Skills Needed
Cleaning Services, Bed Making, Laundry Management, Linen Distribution, Waste Disposal, Customer Service, Interpersonal Communication, Infection Control, Time Management, Adaptability
Specialization
Candidates must have a strong customer service focus, excellent interpersonal skills, and a solid understanding of infection control in a hospital setting. Flexibility for rostered shifts across mornings, afternoons, and weekends is required.
Resort Sales Manager (Group Sales & Hospitality) - Full-Time at DELAVAN LAKE LAWN MANAGEMENT LLC
Delavan, Wisconsin, United States - Full Time
Skills Needed
Group Sales, Hospitality Sales, Negotiation, Relationship Building, Lead Prospecting, Contract Management, Crm, Revenue Management, Event Planning, Microsoft Word, Microsoft Excel, Versa, Amadeus, Client Relations, Strategic Planning
Specialization
Candidates should have previous experience in hotel, resort, or group sales along with strong negotiation and communication skills. Proficiency in Microsoft Office and CRM software like Versa or Amadeus is required, and a high school diploma is the minimum educational requirement.
Experience Required
Minimum 2 year(s)
Valet Driver Associate at APC HOSPITALITY LLC
Cliffside Park, New Jersey, United States - Full Time
Skills Needed
Driving, Parking Safety, Customer Service, Traffic Flow Management, Communication Skills, Professional Demeanor, Time Management, Physical Stamina
Specialization
Candidates must have a high school diploma and a valid driver's license. Physical ability to stand for long periods and lift up to 30lbs is required, along with a flexible schedule.
OUTLET HOSTPERSON at Expotel Hospitality
Baton Rouge, Louisiana, United States - Full Time
Skills Needed
Guest Relations, Seating Management, Cash Handling, Reservation Management, Customer Service, Fine Dining Etiquette, Payment Processing, Communication Skills
Specialization
A high school diploma or equivalent is required, and fine dining experience is preferred. Candidates must possess ABC and RV permits.
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