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Sr Mgr Technical Support Engineering at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Technical Support, Leadership, Customer Service, Team Management, Data Analysis, Process Improvement, Salesforce Crm, Issue Resolution, Performance Metrics, Communication, Coaching, Time Management, Organizational Skills, Hcm, Hr, Payroll
Specialization
Candidates should have over 5 years of experience in technical support leadership and a strong understanding of technical product support. A BA/BS degree in a related field is required, along with excellent customer service and leadership skills.
Experience Required
Minimum 5 year(s)
Payroll Implementation Consultant III at Playocity
Meridian, Idaho, United States - Full Time
Skills Needed
Customer Service, Hcm Consultation, Payroll, Hr, Data Migration, Data Mapping, Data Validation, Project Management, Problem Solving, Leadership, Communication, Excel, Process Improvement, Change Management, Client Management, Documentation
Specialization
Candidates should have 3+ years in a customer service role and 2+ years in HCM consultation or payroll/HR. A high school diploma is required, with a bachelor's degree preferred.
Experience Required
Minimum 2 year(s)
Strategic Account Director at SmartRecruiters Inc
, , United States - Full Time
Skills Needed
Customer Success, Data Analysis, Cloud Architecture, It Systems, Project Management, Hr, Talent Acquisition, Saas Solutions, Account Management, Strategic Planning, Consulting, Implementation, Collaboration, Problem Solving, Executive Alignment, Renewal Strategies
Specialization
Candidates should have over 8 years of customer success experience in enterprise software or SaaS, with a proven track record of resolving issues and advocating for customers. Strong analytical skills, knowledge of cloud architecture, and experience with HR or talent acquisition are essential.
Experience Required
Minimum 10 year(s)
Consultant ServiceNow Confirmé H/F at Talan
Paris, Ile-de-France, France - Full Time
Skills Needed
Servicenow, Itsm, Cmdb, Hr, Itbm, Csm, Itil, Agile, Scrum, Technical Documentation, Integration Testing, Incident Management, Back Office Administration
Specialization
Candidates should have at least 5 years of experience with the ServiceNow platform and a strong understanding of ITSM modules. Familiarity with ITIL best practices and Agile methodologies is also required.
Experience Required
Minimum 5 year(s)
Spines is growing and hiring at Spines
, , Israel - Full Time
Skills Needed
Sales, Marketing, Finance, Hr, Product, R&D, Production, Ai, Editing, Design, Translation, Distribution, Collaboration, Data Informed Decisions, Experimentation
Specialization
Candidates should thrive in a high-ownership, fast-moving environment and be eager to make a real impact for authors and readers. A passion for shaping the future of publishing and a collaborative spirit are essential.
ServiceNow Developer at Serco Plc
Metropolitan Borough of Solihull, England, United Kingdom - Full Time
Skills Needed
Servicenow, Itsm, Hr, Csm, Cmdb, Agile, Itil, Critical Thinking, Interpersonal Skills, User Focused Improvement, System Administrator Certification, Technical Best Practice
Specialization
Candidates should possess strong interpersonal skills and a passion for user-focused improvement in ServiceNow. A Certified System Administrator Certification and proven experience with ServiceNow modules are preferable.
Experience Required
Minimum 2 year(s)
SEA HR Risk & Compliance Manager at boston consulting group
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Hr, Risk Management, Compliance, Employee Relations, Data Privacy, Labor Laws, Policy Development, Auditing, Communication, Advisory Skills, Cultural Awareness, Stakeholder Management, Legal Knowledge, Training, Ethical Conduct
Specialization
Candidates should have a bachelor's degree in HR, Law, Business, or a related field, with 7-10 years of HR experience, including 3-5 years in risk and compliance. Strong knowledge of SEA labor laws and proven experience in risk assessments and compliance audits are essential.
Experience Required
Minimum 5 year(s)
Client Director - Banking / Finance at ServiceNow
New York, New York, United States - Full Time
Skills Needed
Client Management, Executive Relationship Management, Sales Strategy, Ai Integration, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Virtual Team Leadership, Financial Target Achievement, Macro Level Business Understanding, Trust Building, Roadmap Development, Customer Experience, Problem Solving
Specialization
To be successful, you need 7+ years of experience in client management and 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience. Experience in IT Service Management and achieving sales targets is also required.
Experience Required
Minimum 5 year(s)
Client Director - Banking / Finance at ServiceNow
New York, New York, United States - Full Time
Skills Needed
Client Management, Executive Relationship Management, Sales Solutions, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Ai Integration, Team Leadership, Strategic Leadership, Financial Target Achievement, Trust Building, Roadmap Development, Workflow Automation, Problem Solving
Specialization
To be successful in this role, you need 7+ years of experience in client management and 2+ years as a Client Director or equivalent role. Experience in IT Service Management and achieving sales targets is also required.
Experience Required
Minimum 5 year(s)
Consultant ServiceNow Confirmé H/F at Talan
Paris, Ile-de-France, France - Full Time
Skills Needed
Servicenow, Itsm, Cmdb, Hr, Itbm, Csm, Itil, Agile, Scrum, Technical Documentation, Integration Testing, Incident Management, Back Office Administration
Specialization
Candidates should have at least 5 years of experience with ServiceNow in complex environments and mastery of the ITSM module. Knowledge of ITIL best practices and Agile methodologies is also required.
Experience Required
Minimum 5 year(s)
Manager Sales - MRD at ServiceNow
Bengaluru, karnataka, India - Full Time
Skills Needed
Sales Leadership, Enterprise Service Management, Ai Integration, Quota Exceeding, C Level Relationships, Customer Success Focus, Strategic Account Planning, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Cloud Platforms, Saas, Paas, Sales Management, Forecasting
Specialization
To be successful, you should have experience integrating AI into work processes and managing a team of field-based sales representatives. A background in selling enterprise software and building C-Level relationships is also essential.
Experience Required
Minimum 5 year(s)
Product Manager - TPRM at Mitratech
, , United Kingdom - Full Time
Skills Needed
Product Management, Legal, Risk, Compliance, Hr, Technology, Diversity, Teamwork, Entrepreneurial Spirit, Learning Opportunities, Client Management, Global Team, Innovation, Problem Solving, Complex Needs, User Experience
Specialization
Candidates should possess a resourceful and enthusiastic attitude, bringing fresh perspectives to the team. A background in managing complex needs in legal, risk, compliance, or HR functions is preferred.
Experience Required
Minimum 2 year(s)
Sr Mgr Technical Support Engineering at UKG
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Leadership, Customer Service, Team Management, Data Analysis, Process Improvement, Salesforce CRM, Issue Resolution, Performance Metrics, Communication, Coaching, Time Management, Organizational Skills, HCM, HR, Payroll

Industry

Software Development

Description
Lead and guide a team of highly engaged associates tasked with providing technical support to our UKG customers. Ability to take on additional leadership responsibilities including leading other team managers in the future. Develop strategies, operating plans and manage the execution within the support teams to provide consistently high-quality service which drives customer success Provide guidance to your direct reports and teams on operational or technical challenges and interface effectively with other technical teams and with customers directly to provide total customer satisfaction Proficiently gather and analyze team metrics to understand the business, manage to key performance indicators, make necessary in-the-moment decisions, and predict future needs Identify and implement process improvements which increase team efficiency, effectiveness, and the customer experience Ensure that the your teams document, track, and manage all support requests, communications, and actions in the Salesforce CRM system Interact with Engineering and other technical teams & resources to facilitate complex issue resolution Ensure adherence to established support processes (e.g. case management, problem resolution, escalation) and best practices to ensure expedited resolution of issues and positive customer experiences Provide regular management updates and reports on team performance to the Support Leadership team and communicate expectations clearly and effectively to achieve results Work with leaders and managers to understand daily challenges, minimize barriers, and identify/obtain tools required for successful job performance Meet or exceed the established service level objectives for the support teams Act as a sr. escalation resource for customer and internal feedback pertaining to the team Participate in late & weekend shifts on a rotational basis Participation in on-call rotations is required to provide occasional after-hours support Working hours will align with EMEA business hours (8am-8pm UTC) and adjust by 1 hour to account for daylight savings time. 5+ years leading technical resources in a technical support environment and driving strong results Strong knowledge of technical product support and the underlying technologies Excellent customer service skills and demonstrated track record in communicating with customers, instilling confidence, and building strong customer & internal partner relationships Strong leadership, teamwork, influencing, mentoring, and coaching skills Experience with reporting & using data to make decisions Ability to multi-task and prioritize projects, time manage, and practice detail-oriented organizational skills Knowledge of support tools for issue tracking and knowledge management HR, Payroll, Time and Labor and/or HCM domain experience BA/BS degree in Management, Information Technology, Computer Science, or a related technical discipline such as Engineering

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Responsibilities
Lead and guide a team providing technical support to customers while developing strategies and managing execution to ensure high-quality service. Interface with technical teams and customers to resolve complex issues and enhance customer satisfaction.
Sr Mgr Technical Support Engineering at UKG
Pune, maharashtra, India - Full Time
Skills Needed
Technical Support, Leadership, Customer Service, Team Management, Data Analysis, Process Improvement, Salesforce Crm, Issue Resolution, Performance Metrics, Communication, Coaching, Time Management, Organizational Skills, Hcm, Hr, Payroll
Specialization
Candidates should have over 5 years of experience in technical support leadership and a strong understanding of technical product support. A BA/BS degree in a related field is required, along with excellent customer service and leadership skills.
Experience Required
Minimum 5 year(s)
Payroll Implementation Consultant III at Playocity
Meridian, Idaho, United States - Full Time
Skills Needed
Customer Service, Hcm Consultation, Payroll, Hr, Data Migration, Data Mapping, Data Validation, Project Management, Problem Solving, Leadership, Communication, Excel, Process Improvement, Change Management, Client Management, Documentation
Specialization
Candidates should have 3+ years in a customer service role and 2+ years in HCM consultation or payroll/HR. A high school diploma is required, with a bachelor's degree preferred.
Experience Required
Minimum 2 year(s)
Strategic Account Director at SmartRecruiters Inc
, , United States - Full Time
Skills Needed
Customer Success, Data Analysis, Cloud Architecture, It Systems, Project Management, Hr, Talent Acquisition, Saas Solutions, Account Management, Strategic Planning, Consulting, Implementation, Collaboration, Problem Solving, Executive Alignment, Renewal Strategies
Specialization
Candidates should have over 8 years of customer success experience in enterprise software or SaaS, with a proven track record of resolving issues and advocating for customers. Strong analytical skills, knowledge of cloud architecture, and experience with HR or talent acquisition are essential.
Experience Required
Minimum 10 year(s)
Consultant ServiceNow Confirmé H/F at Talan
Paris, Ile-de-France, France - Full Time
Skills Needed
Servicenow, Itsm, Cmdb, Hr, Itbm, Csm, Itil, Agile, Scrum, Technical Documentation, Integration Testing, Incident Management, Back Office Administration
Specialization
Candidates should have at least 5 years of experience with the ServiceNow platform and a strong understanding of ITSM modules. Familiarity with ITIL best practices and Agile methodologies is also required.
Experience Required
Minimum 5 year(s)
Spines is growing and hiring at Spines
, , Israel - Full Time
Skills Needed
Sales, Marketing, Finance, Hr, Product, R&D, Production, Ai, Editing, Design, Translation, Distribution, Collaboration, Data Informed Decisions, Experimentation
Specialization
Candidates should thrive in a high-ownership, fast-moving environment and be eager to make a real impact for authors and readers. A passion for shaping the future of publishing and a collaborative spirit are essential.
ServiceNow Developer at Serco Plc
Metropolitan Borough of Solihull, England, United Kingdom - Full Time
Skills Needed
Servicenow, Itsm, Hr, Csm, Cmdb, Agile, Itil, Critical Thinking, Interpersonal Skills, User Focused Improvement, System Administrator Certification, Technical Best Practice
Specialization
Candidates should possess strong interpersonal skills and a passion for user-focused improvement in ServiceNow. A Certified System Administrator Certification and proven experience with ServiceNow modules are preferable.
Experience Required
Minimum 2 year(s)
SEA HR Risk & Compliance Manager at boston consulting group
Kuala Lumpur, Kuala Lumpur, Malaysia - Full Time
Skills Needed
Hr, Risk Management, Compliance, Employee Relations, Data Privacy, Labor Laws, Policy Development, Auditing, Communication, Advisory Skills, Cultural Awareness, Stakeholder Management, Legal Knowledge, Training, Ethical Conduct
Specialization
Candidates should have a bachelor's degree in HR, Law, Business, or a related field, with 7-10 years of HR experience, including 3-5 years in risk and compliance. Strong knowledge of SEA labor laws and proven experience in risk assessments and compliance audits are essential.
Experience Required
Minimum 5 year(s)
Client Director - Banking / Finance at ServiceNow
New York, New York, United States - Full Time
Skills Needed
Client Management, Executive Relationship Management, Sales Strategy, Ai Integration, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Virtual Team Leadership, Financial Target Achievement, Macro Level Business Understanding, Trust Building, Roadmap Development, Customer Experience, Problem Solving
Specialization
To be successful, you need 7+ years of experience in client management and 2+ years as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience. Experience in IT Service Management and achieving sales targets is also required.
Experience Required
Minimum 5 year(s)
Client Director - Banking / Finance at ServiceNow
New York, New York, United States - Full Time
Skills Needed
Client Management, Executive Relationship Management, Sales Solutions, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Ai Integration, Team Leadership, Strategic Leadership, Financial Target Achievement, Trust Building, Roadmap Development, Workflow Automation, Problem Solving
Specialization
To be successful in this role, you need 7+ years of experience in client management and 2+ years as a Client Director or equivalent role. Experience in IT Service Management and achieving sales targets is also required.
Experience Required
Minimum 5 year(s)
Consultant ServiceNow Confirmé H/F at Talan
Paris, Ile-de-France, France - Full Time
Skills Needed
Servicenow, Itsm, Cmdb, Hr, Itbm, Csm, Itil, Agile, Scrum, Technical Documentation, Integration Testing, Incident Management, Back Office Administration
Specialization
Candidates should have at least 5 years of experience with ServiceNow in complex environments and mastery of the ITSM module. Knowledge of ITIL best practices and Agile methodologies is also required.
Experience Required
Minimum 5 year(s)
Manager Sales - MRD at ServiceNow
Bengaluru, karnataka, India - Full Time
Skills Needed
Sales Leadership, Enterprise Service Management, Ai Integration, Quota Exceeding, C Level Relationships, Customer Success Focus, Strategic Account Planning, It Service Management, Hr, Security Operations, Customer Service, It Operations Management, Cloud Platforms, Saas, Paas, Sales Management, Forecasting
Specialization
To be successful, you should have experience integrating AI into work processes and managing a team of field-based sales representatives. A background in selling enterprise software and building C-Level relationships is also essential.
Experience Required
Minimum 5 year(s)
Product Manager - TPRM at Mitratech
, , United Kingdom - Full Time
Skills Needed
Product Management, Legal, Risk, Compliance, Hr, Technology, Diversity, Teamwork, Entrepreneurial Spirit, Learning Opportunities, Client Management, Global Team, Innovation, Problem Solving, Complex Needs, User Experience
Specialization
Candidates should possess a resourceful and enthusiastic attitude, bringing fresh perspectives to the team. A background in managing complex needs in legal, risk, compliance, or HR functions is preferred.
Experience Required
Minimum 2 year(s)