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Knowledge Management, Technical Specialist at Remitly Canada Operations Inc.

Managua, Managua, Nicaragua - Full Time

Skills Needed
Quality Assurance, Analytical Problem Solving, Knowledge Management, Stakeholder Partnership, Compliance Awareness, Programmatic Skills, Dashboard Interpretation, Written Communication, Process Improvement, Attention To Detail, Ai Tools Utilization, Customer Service, Documentation, Feedback Analysis, Performance Metrics Monitoring, Product Partnership

Specialization
Candidates should have strong analytical skills and experience with knowledge bases and documentation systems. A bachelor's degree is preferred, along with experience in customer service operations or quality assurance.

Experience Required
Minimum 2 year(s)

Senior Platform Engineer-Perl Python Linux MySql at Remitly Canada Operations Inc.

, Florida, United States - Full Time

Skills Needed
Perl, Python, Javascript, Mysql, Ms Sql Server, Linux, Java, Apache, Cloud Management, Ci/Cd, Github, Jfrog, Maven, Security Best Practices, Network Troubleshooting, Automation

Specialization
Proficiency in scripting languages like Perl and Python, along with experience in database applications using MySQL. Knowledge of Linux, Java, and Apache, as well as experience with cloud features and CI/CD solutions is required.

Experience Required
Minimum 5 year(s)

Customer Support/Ops Coordinator I at Remitly Canada Operations Inc.

Iloilo City, Western Visayas, Philippines - Full Time

Skills Needed
Customer Support, Technical Expertise, Documentation, Problem Solving, Communication, Collaboration, Helpdesk Support, Training, Customer Satisfaction, Product Knowledge, Escalation, Troubleshooting, Feedback, Order Processing, Account Management, Query Resolution

Specialization
Candidates should have a bachelor's degree or at least two years of college education. They must be able to respond to customer inquiries professionally and resolve product or service issues effectively.

Senior Software Engineer II at Remitly Canada Operations Inc.

Franklin, Tennessee, United States - Full Time

Skills Needed
Java, Spring Boot, Restful Apis, Microservices, Sql, Docker, Github Actions, Junit, Testng, Agile, Problem Solving, Collaboration, Thymeleaf, Bootstrap, Ci/Cd, Web Applications

Specialization
Candidates should have professional software development experience with strong proficiency in Java and experience with Spring Boot and RESTful APIs. Familiarity with Docker, GitHub Actions, and strong SQL skills are also required.

Experience Required
Minimum 5 year(s)

Senior Software Engineer I at Remitly Canada Operations Inc.

Chennai, tamil nadu, India - Full Time

Skills Needed
Software Engineering, Reactjs, React Native, Micro Frontend, Typescript, Javascript, Rest Apis, Graphql, Storybook, Unit Testing, Jest, Ci/Cd, Sql, Nosql, Sql Server, Mongodb

Specialization
The role requires 5+ years of experience in software engineering with a strong proficiency in ReactJS and TypeScript. You should also have experience with Micro Frontend applications and be able to mentor junior developers.

Experience Required
Minimum 5 year(s)

Residential Sales Representative at ADT Canada Security System Inc

Shoreview, Minnesota, United States - Full Time

Skills Needed
Self Motivated, Tech Savvy, Customer Experience, Relationship Building, Empathy, Communication, Problem Solving, Time Management, Adaptability, Sales

Specialization
Candidates should be self-motivated and enjoy meaningful interactions with people. A curiosity for technology and the ability to adapt to customer needs are essential.

Residential Sales Representative at ADT Canada Security System Inc

Peoria, Illinois, United States - Full Time

Skills Needed
Self Motivated, Tech Savvy, Customer Experience, Relationship Building, Empathy, Communication, Problem Solving, Time Management, Adaptability, Sales Skills

Specialization
Candidates should be self-motivated and enjoy meaningful interactions with people. A knack for problem-solving and a curiosity for new technology are essential.

Smart Home Consultant at ADT Canada Security System Inc

Atlanta, Georgia, United States - Full Time

Skills Needed
Sales, Customer Service, Technical Advice, Home Automation, Installation, Security Systems, Iot Devices, Product Demonstration, Consultation, Relationship Building, Onboarding, Education, Collaboration, Upselling, Problem Solving, Field Safety

Specialization
A high school diploma or equivalent is required, along with a valid driver's license. The role involves a comprehensive paid training program for all new hires.

Enterprise Resource Planning Specialist II at Remitly Canada Operations Inc.

Manila, Metro Manila, Philippines - Full Time

Skills Needed
Financial Reporting, Excel, Dodeca, Essbase, Hyperion, Variance Analysis, P&L Statements, Balance Sheets, Automation, Analytical Skills, Problem Solving, Communication, Collaboration, Training, Documentation, Technical Aptitude

Specialization
Candidates should have a bachelor's degree in finance, accounting, information systems, or a related field, along with strong knowledge of financial reporting concepts. Advanced Excel skills and a demonstrated willingness to learn new tools are essential.

Experience Required
Minimum 2 year(s)

Data Scientist, AI Engineer (R-18525) at Dun & Bradstreet, Inc - Canada

Florham Park, New Jersey, United States - Full Time

Skills Needed
Data Science, Machine Learning, Generative Ai, Large Language Models, Python, Sql, Nlp, Unstructured Data Analysis, Ai Engineering, Data Engineering, Hugging Face, Pandas, Numpy, Scikit Learn, Pytorch, Langchain

Specialization
Candidates must have an advanced degree in a quantitative field and proficiency in Python and SQL. Hands-on experience with large language models and AI engineering best practices is also required.

Experience Required
Minimum 2 year(s)

Director of Product Operations – Elsevier Clinical Solutions at Remitly Canada Operations Inc.

, Massachusetts, United States - Full Time

Skills Needed
Product Management, Operational Excellence, Strategic Leadership, Cross Functional Collaboration, Team Leadership, Process Management, Performance Management, Change Management, Analytical Problem Solving, Communication Skills, Ai Integration, Agile Methodologies, Stakeholder Management, Mentoring, Continuous Improvement, Product Development

Specialization
Candidates should have 7-10+ years of product management or operations experience, including 5+ years in a leadership role. A deep understanding of modern product management practices and exceptional strategic thinking abilities are essential.

Experience Required
Minimum 10 year(s)

Taxonomy Associate II (R-18529) at Dun & Bradstreet, Inc - Canada

Hyderabad, Telangana, India - Full Time

Skills Needed
Digital Marketing, Taxonomy Management, Product Management, Collaboration, Project Prioritization, Sql, Problem Solving, Analytical Thinking, Time Management, Organizational Skills, Communication, Remote Work, Data Ecosystem Knowledge, International Business Experience, Flexibility, Creativity

Specialization
Candidates should have a minimum of 2 years of relevant experience in the digital marketing industry and strong knowledge of the digital data ecosystem. Experience in taxonomy or product management is preferred, along with the ability to collaborate across teams and manage multiple projects.

Experience Required
Minimum 2 year(s)

Consumer Advocacy Representative at Remitly Canada Operations Inc.

Iloilo City, Western Visayas, Philippines - Full Time

Skills Needed
Customer Service, Analytical Skills, Attention To Detail, Data Entry, Communication Skills, Teamwork, Self Motivation, Problem Solving, Adaptability, Time Management, Microsoft Office, Crm Software, Phone Etiquette, Research Skills, Interpersonal Skills, Organizational Skills

Specialization
Candidates must hold a bachelor's degree or have completed at least two years of college, along with a minimum of two years of call center experience. A background in the US insurance industry is preferred, and strong analytical and customer service skills are essential.

Experience Required
Minimum 2 year(s)

Senior Team Manager, Partner Quality Leads at Remitly Canada Operations Inc.

, , Philippines - Full Time

Skills Needed
Performance Management, Scheduling, Training, Incident Response, Workload Distribution, Partner Integration, Cross Functional Coordination, Program Development, Subject Matter Expertise, Escalations, Communication, Project Management, Data Analysis, Operational Excellence, Team Leadership, Quality Assurance

Specialization
Candidates should have 5+ years of experience in financial services, preferably in the remittance industry, along with 2+ years of managerial experience. Strong project management skills and excellent communication abilities are essential.

Experience Required
Minimum 5 year(s)

Business Analyst II or III at Remitly Canada Operations Inc.

, , Philippines - Full Time

Skills Needed
Analytical Skills, Quantitative Skills, Deductive Reasoning, Project Management, Communication Skills, Presentation Skills, Process Mapping, Workflow Development, Lean Knowledge, Six Sigma Knowledge, Bpo Industry Knowledge, Shared Services Knowledge, Data Analysis, Operational Excellence, Metrics Reporting, Customer Experience

Specialization
Candidates must have a Bachelor's Degree and 2-3 years of relevant experience, with strong analytical and project management skills. Familiarity with BPO or Shared Services industry metrics and advanced knowledge of operations standards are also required.

Experience Required
Minimum 2 year(s)

Software Engineer III at Remitly Canada Operations Inc.

Chennai, tamil nadu, India - Full Time

Skills Needed
Java, Spring Boot, Microservices, Devsecops, Aws, Azure, Ci/Cd, Docker, Kubernetes, Git, Terraform, Ansible, Observability, Unit Testing, Integration Testing, Agile

Specialization
Candidates should have a strong understanding of the Secure Software Development Life Cycle and proficiency with DevOps tools. Experience in building and deploying microservices using Java and related technologies is essential.

Experience Required
Minimum 5 year(s)

Knowledge Management, Content Specialist at Remitly Canada Operations Inc.

Managua, Managua, Nicaragua - Full Time

Skills Needed
Technical Writing, Content Management, Seo Optimization, Project Management, Analytical Skills, Information Architecture, Content Governance, Cross Functional Collaboration, Content Creation, Content Performance Measurement, Process Documentation, Multi Lingual Content, Customer Service, Compliance Documentation, Html, Css

Specialization
Candidates should have a bachelor's degree in a relevant field and 3-5 years of technical writing and content creation experience. Proficiency in content management systems and strong project management skills are also required.

Experience Required
Minimum 2 year(s)

Senior Software Engineer I at Remitly Canada Operations Inc.

Mumbai, maharashtra, India - Full Time

Skills Needed
Software Engineering, Data Manipulation, Java, Spring Boot, Javascript, Xml, Sql, Linux, Agile, Test Driven Development, Continuous Integration, Oracle, Sql Server, Cloud Data Lakes, Docker, Kubernetes, Azure

Specialization
Candidates should have software/systems engineering experience and proficiency in various programming languages. Familiarity with industry best practices and knowledge of data storage subsystems is also required.

Experience Required
Minimum 2 year(s)

Installation Technician at ADT Canada Security System Inc

Duluth, Georgia, United States - Full Time

Skills Needed
Customer Focused, Technical Aptitude, Strong Verbal Communication, Problem Solving, Safety Practices

Specialization
Candidates should have a customer-driven mindset and technical aptitude. A high school degree or equivalent is required, and Electronic Trade School training is a plus.

Senior Analyst, Software Engineering at Whirlpool Corporation - Canada

, , Brazil - Full Time

Skills Needed
C, C++, Java, Embedded Software, Iot, Test Driven Development, User Interface Design, Object Oriented Programming, Wifi, Ble, Git, Continuous Integration, Software Development Life Cycle, Microprocessors, Debugging, Communication

Specialization
A B.S. in Electrical/Electronics Engineering, Computer Engineering, Mechatronics, or a related area is required. Proficiency in C and experience with various coding languages and software engineering practices are essential.

Experience Required
Minimum 5 year(s)

Knowledge Management, Technical Specialist at Remitly Canada Operations Inc.

Managua, Managua, Nicaragua -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

0.0

Posted On

02 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Analytical Problem-Solving, Knowledge Management, Stakeholder Partnership, Compliance Awareness, Programmatic Skills, Dashboard Interpretation, Written Communication, Process Improvement, Attention to Detail, AI Tools Utilization, Customer Service, Documentation, Feedback Analysis, Performance Metrics Monitoring, Product Partnership

Industry

Financial Services

Description

Job Description: Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe. About the role: The Knowledge Management, Technical Specialist is responsible for the operational excellence and continuous improvement of Remi, Remitly's AI assistant for Customer Success. This role reports to the Team Manager, Knowledge Management and sits at the intersection of knowledge management, quality assurance, and AI operations, ensuring that Remi delivers accurate and helpful responses to support our associates in providing exceptional service. The specialist will serve as the voice of the associate on the ground, partnering with product and program teams to enhance Remi's capabilities while maintaining the highest standards of accuracy in critical areas such as compliance, fraud prevention, risk management, privacy, and security. This position, the first of its kind in Customer Success, offers the exciting opportunity to work with cutting-edge AI tools, including Amazon Q, and learn how to leverage these technologies to provide direct feedback and training to Remi. You'll be at the forefront of AI assistant development, gaining hands-on experience with enterprise AI platforms while contributing to the evolution of Customer Success technology. Who you are: Core competencies: Quality assurance mindset – You possess a critical eye for detail and systematic approach to testing and validation. You develop comprehensive QA processes and execute regular audits to ensure accuracy and compliance across all AI assistant responses. Analytical problem-solving – You demonstrate strong analytical skills to interpret dashboards, metrics, and feedback data. You can identify patterns, trends, and areas for improvement while making data-driven recommendations for action. Knowledge management excellence – You have deep familiarity with knowledge bases, SOPs, and documentation systems. You can quickly navigate complex information structures and validate content accuracy against established procedures and policies. Stakeholder partnership – You effectively collaborate with cross-functional teams including product, program management, and operations. You serve as an advocate for associate needs while translating technical requirements into actionable feedback. Compliance and risk awareness – You understand the critical importance of accuracy in financial services, particularly in areas of compliance, fraud prevention, and regulatory requirements. You maintain high standards and escalate appropriately when issues arise. Functional competencies: Strong programmatic and analytical skills Proficiency in dashboard interpretation and metrics analysis Excellent written communication and documentation skills Process improvement and optimization focus Ability to work independently with high attention to detail Knowledge of quality assurance methodologies What you'll do: Quality assurance testing – Develop and execute regular QA test cases and scenarios to validate Remi's performance across different use cases, documenting findings and providing structured feedback for continuous improvement. Feedback analysis and action –Review and collect associate feedback (focus groups, side-by-sides, etc) on Remi's performance daily, including thumbs up/thumbs down ratings and written feedback, to identify trends and prioritize improvement areas for action. Knowledge base validation – Cross-reference AI assistant responses against existing knowledge base and SOPs to ensure consistency and accuracy across all associate-facing information. Performance metrics monitoring – Analyze dashboard metrics and key performance indicators to identify when and where to take corrective action, maintaining detailed logs of interventions and outcomes. Product partnership – Collaborate with product and program teams to provide ground-level insights on new features and enhancements for Remi, including integration opportunities such as outage notifications and contact note structuring tools. AI tool utilization and learning – Work with advanced AI platforms such as Amazon Q to enhance Remi's capabilities, learning how to leverage these tools to provide direct feedback, training inputs, and performance optimization for continuous AI assistant improvement. Associate advocacy – Serve as the voice of customer service associates to understand their needs, challenges, and suggestions for AI assistant improvements, ensuring user experience remains central to development priorities. Documentation and reporting – Maintain comprehensive documentation of audit findings, feedback analysis, and improvement recommendations, providing regular reports to stakeholders on AI assistant performance and operational status. Job qualifications: A bachelor's degree is a plus, at any level Experience working with knowledge bases, SOPs, and documentation systems with demonstrated ability to validate content accuracy Strong analytical skills with experience interpreting dashboards, metrics, and feedback data to drive actionable insights Excellent written and verbal communication skills and cross-team collaboration skills to serve varying stakeholders Strong organization, critical thinking, analytical, problem-solving, and prioritization skills Demonstrated ownership, bias for action, high quality standards, and attention to detail Learner mindset to maintain deep product, operations, and AI assistant knowledge Alignment to Remitly values, particularly Customer centricity, Be an owner, Compassionate partnership, Deliver on promises, Bias for action, Sweat the details, Data driven, and Continuous improvement Ability to respond quickly to any unforeseen circumstances and manage time, deliverables and expectations Experience in customer service operations, quality assurance, or knowledge management environments Preferred qualifications: Bachelor's degree in Business, Operations, Communications, or related field Experience with AI/ML systems, chatbots, or automated customer service tools Background in quality assurance or process improvement methodologies Six Sigma or Lean certification Experience with data analysis tools and techniques Previous experience in a customer service center environment with proven ability to operate effectively in a hyper growth, ambiguous, ever-changing environment Knowledge of financial services regulations and compliance requirements Experience in fast-paced environments, with a strong preference for candidates who have worked in remittances Process improvement experience or certification (e.g., Lean Six Sigma) is a plus Experience using project management platforms (e.g., JIRA, Asana) is a plus Our Benefits: In Site Subsidized Meals Transportation Premium Language Bonus Employee Stock Purchase Plan (ESPP) Mental Health & Family Forming Benefits Private Life Insurance On site Clinic and Remitly Doctor Continuous learning tools & certification programs Reduced Working Hours per Week (from 48 to 40) Two consecutive days off Our Connected Work Culture: Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most. Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world. Search For Jobs Click here to find additional opportunities at Remitly!

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Responsibilities

The Knowledge Management, Technical Specialist is responsible for the operational excellence and continuous improvement of Remi, Remitly's AI assistant for Customer Success. This role involves quality assurance testing, feedback analysis, and collaboration with product teams to enhance AI capabilities.

Knowledge Management, Technical Specialist at Remitly Canada Operations Inc.

Managua, Managua, Nicaragua - Full Time

Experience Required
Minimum 2 year(s)

Senior Platform Engineer-Perl Python Linux MySql at Remitly Canada Operations Inc.

, Florida, United States - Full Time

Skills Needed
Perl, Python, Javascript, Mysql, Ms Sql Server, Linux, Java, Apache, Cloud Management, Ci/Cd, Github, Jfrog, Maven, Security Best Practices, Network Troubleshooting, Automation

Experience Required
Minimum 5 year(s)

Customer Support/Ops Coordinator I at Remitly Canada Operations Inc.

Iloilo City, Western Visayas, Philippines - Full Time

Senior Software Engineer II at Remitly Canada Operations Inc.

Franklin, Tennessee, United States - Full Time

Skills Needed
Java, Spring Boot, Restful Apis, Microservices, Sql, Docker, Github Actions, Junit, Testng, Agile, Problem Solving, Collaboration, Thymeleaf, Bootstrap, Ci/Cd, Web Applications

Experience Required
Minimum 5 year(s)

Senior Software Engineer I at Remitly Canada Operations Inc.

Chennai, tamil nadu, India - Full Time

Skills Needed
Software Engineering, Reactjs, React Native, Micro Frontend, Typescript, Javascript, Rest Apis, Graphql, Storybook, Unit Testing, Jest, Ci/Cd, Sql, Nosql, Sql Server, Mongodb

Experience Required
Minimum 5 year(s)

Residential Sales Representative at ADT Canada Security System Inc

Shoreview, Minnesota, United States - Full Time

Skills Needed
Self Motivated, Tech Savvy, Customer Experience, Relationship Building, Empathy, Communication, Problem Solving, Time Management, Adaptability, Sales

Specialization
Candidates should be self-motivated and enjoy meaningful interactions with people. A curiosity for technology and the ability to adapt to customer needs are essential.

Residential Sales Representative at ADT Canada Security System Inc

Peoria, Illinois, United States - Full Time

Skills Needed
Self Motivated, Tech Savvy, Customer Experience, Relationship Building, Empathy, Communication, Problem Solving, Time Management, Adaptability, Sales Skills

Specialization
Candidates should be self-motivated and enjoy meaningful interactions with people. A knack for problem-solving and a curiosity for new technology are essential.

Smart Home Consultant at ADT Canada Security System Inc

Atlanta, Georgia, United States - Full Time

Specialization
A high school diploma or equivalent is required, along with a valid driver's license. The role involves a comprehensive paid training program for all new hires.

Enterprise Resource Planning Specialist II at Remitly Canada Operations Inc.

Manila, Metro Manila, Philippines - Full Time

Experience Required
Minimum 2 year(s)

Data Scientist, AI Engineer (R-18525) at Dun & Bradstreet, Inc - Canada

Florham Park, New Jersey, United States - Full Time

Experience Required
Minimum 2 year(s)

Director of Product Operations – Elsevier Clinical Solutions at Remitly Canada Operations Inc.

, Massachusetts, United States - Full Time

Experience Required
Minimum 10 year(s)

Taxonomy Associate II (R-18529) at Dun & Bradstreet, Inc - Canada

Hyderabad, Telangana, India - Full Time

Experience Required
Minimum 2 year(s)

Consumer Advocacy Representative at Remitly Canada Operations Inc.

Iloilo City, Western Visayas, Philippines - Full Time

Experience Required
Minimum 2 year(s)

Senior Team Manager, Partner Quality Leads at Remitly Canada Operations Inc.

, , Philippines - Full Time

Experience Required
Minimum 5 year(s)

Business Analyst II or III at Remitly Canada Operations Inc.

, , Philippines - Full Time

Experience Required
Minimum 2 year(s)

Software Engineer III at Remitly Canada Operations Inc.

Chennai, tamil nadu, India - Full Time

Skills Needed
Java, Spring Boot, Microservices, Devsecops, Aws, Azure, Ci/Cd, Docker, Kubernetes, Git, Terraform, Ansible, Observability, Unit Testing, Integration Testing, Agile

Experience Required
Minimum 5 year(s)

Knowledge Management, Content Specialist at Remitly Canada Operations Inc.

Managua, Managua, Nicaragua - Full Time

Experience Required
Minimum 2 year(s)

Senior Software Engineer I at Remitly Canada Operations Inc.

Mumbai, maharashtra, India - Full Time

Experience Required
Minimum 2 year(s)

Installation Technician at ADT Canada Security System Inc

Duluth, Georgia, United States - Full Time

Skills Needed
Customer Focused, Technical Aptitude, Strong Verbal Communication, Problem Solving, Safety Practices

Specialization
Candidates should have a customer-driven mindset and technical aptitude. A high school degree or equivalent is required, and Electronic Trade School training is a plus.

Senior Analyst, Software Engineering at Whirlpool Corporation - Canada

, , Brazil - Full Time

Experience Required
Minimum 5 year(s)