Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
The Head of Creative Operations is responsible for building and leading Xometry’s creative shared services function, ensuring world-class creative execution across marketing channels and regions. This role establishes the operating mechanisms—processes, tools, workflows, and resourcing—that enable the creative team to deliver high-quality, on-brand marketing assets efficiently and at scale.
As the leader of a newly created shared services function, this individual will oversee designers and creative leads across regions, fostering collaboration, consistency, and innovation. While focused on marketing-specific experiences and assets (e.g., campaigns, landing pages, social, video, events, collateral), the Head of Creative Operations will ensure these touchpoints align seamlessly with Xometry’s brand identity and broader digital environment. The role requires a balance of operational rigor, leadership capability, and creative sensibility.

QUALIFICATIONS

• 10+ years in creative operations, design management, or production leadership, ideally in global or matrixed organizations.
• Proven experience building and scaling creative operations, including processes, tools, and systems for efficiency.
• Strong creative sensibility with the ability to assess and elevate creative work across formats.
• Demonstrated success managing distributed teams and balancing priorities across regions.
• Deep understanding of marketing creative production, spanning digital, social, print, video, and event channels.
• Strong organizational and project management skills; adept at balancing strategic oversight with operational detail.
• Strong collaborator with the ability to influence stakeholders and build alignment across functions and geographies.
• Strong English proficiency required, with strong written and verbal communication skills to collaborate across international teams.
• Proven ability to lead effectively across cultures, with sensitivity to diverse perspectives and working styles in a global environment.
• Experience in fast-paced, high-growth environments; comfortable leading through change and ambiguity.

• Build and lead a creative operations team, managing designers and creative leads.
• Establish scalable processes, workflows, tools, and resource models to manage a high volume and variety of creative projects.
• Oversee intake, prioritization, and delivery of creative requests across campaigns, channels, and regions.
• Ensure marketing-specific experiences (campaigns, landing pages, digital assets, events, etc.) align with the broader web and product environment.
• Define and monitor quality standards, providing constructive feedback to ensure creative excellence across all formats (digital, print, video, experiential).
• Optimize team structure, capacity planning, and workflows to improve efficiency and throughput.
• Champion cross-regional collaboration, knowledge-sharing, and creative best practices across the global team.
• Foster a culture of innovation, accountability, and continuous improvement within the creative team.