Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant - Office 365 & collaboration SME

Responsibilities

• Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.
• Managing O365 licenses, costs with regular reporting.
• Ensuring safety & security of the data & O365 infrastructure.
• Supporting the escalated requests, major incident management, RCA & RCCA.
• Identifying & implementing continuous improvement & automation opportunities.
• Mentor other resources & analyzing the incident trends and coming up with solutions.
• Maintaining design & configuration documentation up to date.
• Maintain high end user experience.
• Configure and manage security and compliance settings within the M365 environment, ensuring data protection and regulatory compliance.
• Optimize M365 services to improve performance, user experience, and cost-efficiency.
• Provide expert-level support for M365-related issues, working closely with IT support teams to resolve complex problems.
• Troubleshoot and resolve issues related to M365 applications, integrations, and connectivity.
• Develop and maintain documentation for M365 configurations, processes, and best practices.
• Develop and deliver training programs to enhance user adoption and maximize the benefits of M365 tools.
• Create user guides, FAQs, and other resources to assist users in navigating M365 applications effectively.
• Monitor user feedback and usage patterns to identify areas for improvement and drive adoption.
• Work with cross-functional teams to integrate M365 services with other business applications and workflows.
• Collaborate with security teams to implement and enforce M365 security policies, including multi-factor authentication (MFA), data loss prevention (DLP), and conditional access.
• Stay current with the latest M365 features, updates, and best practices.
• Identify opportunities to leverage new M365 capabilities to enhance productivity and collaboration.
• Lead initiatives to optimize M365 licensing, ensuring cost-effective utilization of resources.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s or Master’s degree, O365 & ITIL certifications.
• Proven experience as a Office 365 & Collaboration SME or similar role.
• Proven experience in designing and implementing M365 solutions in medium to large-scale environments.
• Extensive experience with M365 security and compliance features, including data governance, eDiscovery, and auditing.
• Direct Experience migrating email from Exchange on-premise/hosted to Exchange online through various migration methods (Cutover, Staged, Hybrid)
• Implementation of advanced functions of Office 365 Security and Compliance center – AIP, ATP, Mail flow rules management, Managing DNS records, Exchange online protection, SPAM & security controls.

Preferred Qualifications/ Skills

• Strong working experience on migrations and hybrid Exchange infrastructure.
• Strong troubleshooting skills
• Experience designing and implementing Microsoft Office 365, Exchange Server, and Active Directory
• Practical knowledge of Windows Server, Azure and Office 365 solutions.
• Direct experience with on-premise Active Directory, Azure Active Directory and Hybrid deployments
• Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
• Excellent people skills with ability to handle difficult personnel situations
• Strong written and verbal communication skills.
• Open to cross-skill to other technologies per the business requirement.
• Strong communication and collaboration skills.
• Relevant certifications (e.g., MCSE, VCP) are a plus.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
JobPrincipal Consultant
Primary LocationUSA-Avenel
ScheduleFull-time
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 10, 2025, 1:49:28 PM
Unposting DateJun 9, 2025, 1:29:00 PM
Master Skills ListConsulting
Job CategoryFull Tim

• Managing Office 365 & collaboration Infrastructure (Skype/Team, OneDrive, SharePoint) end to end.
• Managing O365 licenses, costs with regular reporting.
• Ensuring safety & security of the data & O365 infrastructure.
• Supporting the escalated requests, major incident management, RCA & RCCA.
• Identifying & implementing continuous improvement & automation opportunities.
• Mentor other resources & analyzing the incident trends and coming up with solutions.
• Maintaining design & configuration documentation up to date.
• Maintain high end user experience.
• Configure and manage security and compliance settings within the M365 environment, ensuring data protection and regulatory compliance.
• Optimize M365 services to improve performance, user experience, and cost-efficiency.
• Provide expert-level support for M365-related issues, working closely with IT support teams to resolve complex problems.
• Troubleshoot and resolve issues related to M365 applications, integrations, and connectivity.
• Develop and maintain documentation for M365 configurations, processes, and best practices.
• Develop and deliver training programs to enhance user adoption and maximize the benefits of M365 tools.
• Create user guides, FAQs, and other resources to assist users in navigating M365 applications effectively.
• Monitor user feedback and usage patterns to identify areas for improvement and drive adoption.
• Work with cross-functional teams to integrate M365 services with other business applications and workflows.
• Collaborate with security teams to implement and enforce M365 security policies, including multi-factor authentication (MFA), data loss prevention (DLP), and conditional access.
• Stay current with the latest M365 features, updates, and best practices.
• Identify opportunities to leverage new M365 capabilities to enhance productivity and collaboration.
• Lead initiatives to optimize M365 licensing, ensuring cost-effective utilization of resources