WHO WE ARE AND WHAT WE OFFER:

Interested in shaping skylines across the globe?
Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you’ll have the opportunity to help deliver some of the world’s most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.
Supporting the business, Multiplex has a Global IT division with colleagues located across Australia, UAE, UK, and Canada working to an operating model based on the principles of Design, Build, Run, and Enable.
It’s an exciting time to join the IT team at Multiplex as we pursue our strategy to modernise the business through digital technology. Alongside our Digital Transformation team, we are working on initiatives to leverage data and technology to improve the operational efficiency of our business. The Global IT division is committed to providing certainty of service and technology solutions that just work, ensuring the business is built to outperform.
With 110+ colleagues in the Multiplex Global IT division, we have roles across the full IT lifecycle from designing IT solutions, delivering change projects, to the business-as-usual running of our IT infrastructure, all while ensuring we are safe, secure and compliant.

You will also have access to a range of holistic benefits including:

• Bonus schemes, annual remuneration reviews and salary continuance insurance.
• Health and Wellbeing programs, including annual voluntary skin and health checks.
• Benefits to support parents and families, including 20 weeks paid parental leave regardless of gender, payment of superannuation on unpaid leave, and transition coaching.
• Professional career development opportunities and a wealth of learning offerings through the Multiplex Learning Academy.
• An industry-leading approach to flexible work to enable better work-life balance.

THE SUCCESSFUL CANDIDATE WILL BE A SELF-STARTER WITH EXCEPTIONAL PROBLEM-SOLVING SKILLS, INCLUDING:

• Bachelor’s Degree or Diploma of Information Technology or equivalent
• 1-2 years’ experience as an EUC/Deskside Support Engineer or similar IT Support.
• Exposure to configuration and troubleshooting of Microsoft Office Suite and utilisation of IT Support and remote assistant tools such as TeamViewer & Teams.
• Exposure to PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, monitoring tools and configuration of networked printers.
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• Technologies used to achieve the above requirement:

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• Networking – SolarWinds, Cisco Meraki, Zscaler

• Microsoft – MS Endpoint Manager, MS Entra, MS Teams Admin, MS SCCM
• Excellent customer service and communication skills
• Previous experience in onsite support and Site Setup. Exposure to the setup of site office networks as well as decommissioning of hardware, including the racking and stacking of IT hardware.
• Experience in working in an ITIL framework environment – experience in ServiceNow and Asset Management
• Previous experience with Teams Meeting Room equipment and understanding of level 1 troubleshooting with Meeting Rooms
• Collaboration with other IT teams in a global environment liaising with other levels of support such as IT Service Desk to Level 3 Infrastructure Engineers

Please refer the Job description for details