JOB SUMMARY:

Responsible for executing collection and recovery procedures, including legal actions and communication with members and vendors, while ensuring compliance with relevant laws and regulations.

REQUIRED SKILLS/ABILITIES:

• Excellent interpersonal and negotiation skills.
• Able to handle difficult situations and people in a positive and professional manner.
• Excellent organizational skills and attention to detail.
• Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
• Excellent organizational and time management skills
• Strong analytical and problem-solving skills.
• Possesses excellent verbal and written communication skills.
• Able to explain collection and/or lending related topics to others clearly and succinctly.

KNOWLEDGE:

• Thorough understanding of applicable state and federal laws and regulations, including Fair Debt Collections Practices Act, Fair Credit Reporting Act, different kinds of bankruptcies and related obligations, and UCC requirements.
• Knowledgeable regarding SLFCU loan policies.
• Thorough knowledge of Credit Union products and services, features, and benefits.

EDUCATION AND EXPERIENCE:

• Minimum four years’ experience in collections, lending, civil litigation, troubled loan modifications or related experience.
• Associate’s degree in business or related field, or more than 4 years of related experience.

PHYSICAL REQUIREMENTS:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 5 pounds at times

MAIN RESPONSIBILITIES:

• Ensure all repossession policies, procedures, and regulations have been followed prior to assigning any repossession vehicle to auto auction for proper disposal.
• Assign all repossessed vehicles to appropriate auction after their legal sale date. Track vehicles in auto auction platforms to ensure a timely and effective sale to minimize loss. Post all sales proceeds and send proper deficiency balance notices.
• Initiate and monitor ongoing legal proceedings, including but not limited to attorney demand letters, complaints, stipulated orders, forbearance agreements, and post judgment actions. May include the tracking of foreclosure actions.
• Post payments on delinquent loans/credit cards, charge-off accounts, and for members working with debt management companies.
• Investigate and contact charge-off account holders to help ensure future asset recovery.
• Track recovery payments on charged off accounts to ensure accuracy of data and compliance with legal agreements and court orders.
• Assign charged off accounts to third party collections agency when appropriate according to department policies.
• Perform skip traces to help in locating members and collateral.
• Research, assign, post, reconcile and balance monthly attorney bills and third-party collection agency payments.
• Process all payments from bankruptcy trustees to loans and/or the appropriate general ledger account.
• Review and process levies, liens, seizures, garnishments, and summons in accordance with all applicable state and federal laws and procedures.
• Support member contact staff in other departments across the organization in dealing with collection accounts to minimize risk and maximize service.
• Provide support for Recovery Specialist 1’s by answering questions and providing back-up assistance when needed.
• Maintain accurate documentation of collection activity records to ensure effective internal communication and legal processing.
• Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
• May assist with the development of departmental procedures to ensure that collection activities are handled in an effective, efficient, and consistent manner. Ensure processes and procedures are up-to-current with industry regulations and guidelines.
• Follow all applicable policies, procedures, and collection laws to ensure minimal losses to the Credit Union.
• Contribute and help to maintain a productive and positive working environment.
• Perform other duties as assigned by management.
  Requirements: