YOU WILL USE YOUR COLLABORATIVE SKILLS TO:

• Collaborate with service delivery and leadership to improve SLA’s, KPI’s, and customer satisfaction.
• Collaborate with marketing and sales to develop product positioning, and go-to-market strategies.
• Support business development efforts through technical consultations, solution designs, and executive presentations.
• Support the business by completing all other job duties assigned.

YOU WILL USE YOUR TECHNICAL SKILLS TO:

• Own risk management for technology platforms, infrastructure, and data governance.
• Ensure all technology operations meet internal standards, industry regulations, and cybersecurity best practices.

YOU WILL USE YOUR LEADERSHIP SKILLS TO:

• Lead, mentor, and manage direct reports and advise teams on technology recommendations and strategic planning opportunities.
• Align team structure and capabilities with long-term growth and operational needs.

AS A SUCCESSFUL EMPLOYEE, YOU WILL DEMONSTRATE THE FOLLOWING PROFESSIONAL SKILLS AS YOU CARRY OUT YOUR POSITION:

• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
• Presentation – Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
• Leadership – Lead people and get results through others in a positive and inspiring manner.
• Management – Organize and manage multiple priorities.
• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
• Organizational Support – Follow company policies and procedures and complete other duties as assigned.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
• Strategic Thinking – Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
• Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.
  Requirements:

YOU WILL MEET THE FOLLOWING EDUCATIONAL, LICENSING, CERTIFICATION AND WORK EXPERIENCE REQUIREMENTS:

• Proven experience in a senior technology leadership role, preferably within an MSP services environment typically gained over 8+ years.
• Bachelor’ s Degree in Computer Science, Engineering, or related field required. Master’s Degree preferred.
• Industry Certifications a plus (CISSP, CCNP, Azure Solutions Architect, ITIL).
• Strong knowledge of IT infrastructure, artificial intelligence, cloud platforms (Microsoft Azure, AWS), cybersecurity frameworks, and network architecture.
• Demonstrated ability to scale technical teams, implement operational improvements, and deliver client-facing solutions.
• Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.