MAKE THE CONNECTION.

Vix Technology is a global leader in providing innovative solutions for public transit, believing that accessibility should be a standard. With over 35 years of experience and systems deployed in more than 200 cities worldwide, we take a modular approach to integrate various partners and technologies, creating best-in-class solutions. Our dynamic team consists of over 450 dedicated professionals across 12 offices globally, spanning APAC, Europe, and North America. We pride ourselves on fostering a flexible and collaborative work environment that empowers our employees to connect and excel.
If you are passionate about making a difference in public transportation and thrive in a team-focused atmosphere, we invite you to apply and contribute to our vision of a more connected world.

FIND OUT MORE ABOUT YOUR NEW WORKPLACE!

We are looking for a IT Infrastructure and Application Support Engineer to join our team. Reporting to the IT Operations Manager and based in Manchester, UK, this role serves as a key escalation point for complex issues above first-line support. You will be responsible for maintaining and supporting internal infrastructure, networking, cloud services, and corporate applications. You’ll play a crucial role in the day-to-day operations and stability of our global IT environment.

ESSENTIAL QUALIFICATIONS

• ITIL Foundations Certification
• Tertiary qualification in Information Technology, or related discipline
• Experience in a second-line IT support role or similar, ideally in a mixed environment (Windows, Linux, cloud, apps)
• Hands-on experience supporting Windows Server, Active Directory, and AWS environments
• Working knowledge of business applications such as Atlassian, Google Workspace, HubSpot, and development platforms
• Ability to work independently, and as part of a globally decentralised team
• Enthusiastic personality with excellent communication skills
• Relevant industry recognised certifications are considered advantageous but not essential (e.g. CCNA, ECMS, MCSA, AWS, CCP)

WHAT WILL YOU BE RESPONSIBLE FOR?

• Providing Follow the Sun (F-T-S) second-line support and issue escalation via the IT service desk platform, within set SLAs.
• Managing and supporting Windows Server infrastructure, including Active Directory, DNS, DHCP, and GPOs.
• Maintaining and supporting cloud infrastructure, with a focus on AWS services such as EC2 & S3.
• Administering and troubleshooting networking infrastructure, including switches, firewalls, wireless access points, and VPNs.
• Supporting corporate applications, including:
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• Atlassian Suite (Jira, Confluence, Tempo)

• TeamCity and associated development tools.
• Google Workspace (Gmail, Drive, Admin Console)
• HubSpot CRM, Lucid Suite, and other SaaS applications
• Working knowledge of API integrations and troubleshooting is highly advantageous.
• Participating in corporate IT projects including upgrades, integrations, and migrations.
• Creating, maintaining, and updating internal records, registers, and technical documentation.
• Engaging with vendors for procurement, support escalation, and warranty matters.
• Operating within the ITIL framework, following best practices for incident, request, and change management.