Platinum Fine Cars has built a reputation as a trusted leader in the automotive industry, known for providing high-quality vehicles and outstanding customer service to our valued clients. As we continue to expand and modernize our operations, technology plays an essential role in supporting both our internal teams and our customers. We are currently seeking a motivated, detail-oriented, and tech-savvy Help Desk Technician to join our growing team in Edmonton.
If you thrive in problem-solving, enjoy working with people, and want to be part of a dynamic organization where your skills truly make an impact, this is the opportunity for you.

POSITION SUMMARY

As a Help Desk Technician at Platinum Fine Cars, you will be the first point of contact for all technical support needs across the company. You will be responsible for resolving hardware, software, and networking issues, ensuring smooth IT operations, and providing top-notch service to employees. Your ability to balance technical expertise with excellent customer service will be key to your success.
This is a full-time, permanent role with long-term career growth opportunities for the right candidate.

QUALIFICATIONS

• Post-secondary education in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1–3 years of experience in an IT support or Help Desk role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and networking fundamentals.
• Familiarity with troubleshooting desktops, laptops, printers, and mobile devices.
• Experience with ticketing systems and remote desktop support tools is an asset.
• Excellent communication and interpersonal skills, with a strong customer-service mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• A valid driver’s license and reliable transportation may be required for occasional off-site support.

• Act as the first line of support for IT-related inquiries via phone, email, and in person.
• Troubleshoot and resolve issues related to hardware, software, and network connectivity.
• Set up, configure, and maintain computers, mobile devices, and office equipment.
• Support end-users with system access, account management, and password resets.
• Document and track support requests, resolutions, and recurring issues in a ticketing system.
• Assist in maintaining IT infrastructure, including servers, printers, and network devices.
• Collaborate with senior IT staff on escalated issues and special projects.
• Provide training and guidance to team members on IT best practices and tools.
• Stay updated on emerging technologies to continuously improve IT processes and systems.