ABOUT CARTER BROWN EXPERTS

Carter Brown are the market leader in providing expert witness and medico-legal assessments to courts, local authorities and panels nationwide. We have a bank of over 650 expert psychologists, psychiatrists, social workers, paediatricians and therapists who we support throughout each assessment to ensure the highest quality service and reports.
An exciting opportunity has arisen to join our Referrals and Business Development team at Carter Brown. You will join a team of dedicated, likeminded professionals who pride themselves on delivering an excellent service to our clients and experts.

AS THE REFERRALS AND BUSINESS DEVELOPMENT EXECUTIVE YOU WILL:

• Act as the first point of contact for our clients (Solicitors, Local Authorities, Private Organisations) dealing with enquiries/referrals and logging these onto our CRM system.
• Responsible for the end-to-end sales/referrals process which includes matching the enquiry/referral to the best individuals from our pool of 650+ expert base (Psychologists, Psychiatrists, Social Workers & Paediatricians).
• Responding to enquiries/referrals as urgently as possible in a professional and timely manner. Providing a sales information pack to the client, tailored to the needs of the referral which will include our experts’ CVs, cost estimate and timescales; in a form that sells both the expert and Carter Brown.
• Actively follow up with the client to provide further assistance in order to secure a booking for our expert or obtain feedback on decision making progress.
• Build excellent relationships with our expert base in order to maintain/increase the amount of work they undertake via our service. Working with them to establish up-to-date availability to take on future work with us, with the aim to achieve the best timescales for each individual case and thus improving conversion.
• Work to individual and team KPIs to promote service growth and increase market share.
• Work closely with our Recruitment Team regarding expert need both geographically and expertise-wise.
• Developing relationships with local authority and solicitor clients to best understand their assessment need presently and moving forward, with the view to increasing their enquiries/referrals and conversion rates.
• Analysing referral and conversion statistics for specific clients, developing and working to communications/action plans to increase their referral and conversion rates.

QUALIFICATIONS AND EXPERIENCE | What we’re looking for:

• Highly driven and motivated individuals who are experienced in working to KPIs and take a positive approach to sales
• IT Literate using Microsoft Office Suite, particularly strong skills using Excel, Outlook and CRM systems
• Good communication skills both verbal and written
• A passion for providing excellent Customer Service
• Good negotiator with people influencing skills
• Ability to multi task with strong attention to detail
• Prior experience in any of the following - recruitment / sales / customer service / account management (B2B)
• Excellent time management and prioritisation skills with exceptional attention to detail
• Strong administration skills
• Confident in taking responsibility for personal development with a strong desire to work to and surpass targets.
• Familiarity with working with solicitors, local authorities, medical professionals is desirable but not essential.

Please refer the Job description for details