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AOD Peer Support Coordinator at First Step
St Kilda VIC 3182, , Australia - Full Time
Skills Needed
Groups, Health, Interpersonal Skills, Wellbeing, Role Model, Peer Support, Documentation, Data Collection, Preparation
Specialization
Mental health peer work intentional peer support training or similar
Qualification
Trade Certificate
Laboratory Technician / Preparation Sampler (CTD East) - Gladstone at Bureau Veritas
Gladstone, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Commercial Manager at Ventia Pty Limited
SHN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barista at patisserie petunia bakery cafe
Newtown NSW 2042, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Registered Nurse at Springwood Central Medical Clinic
SN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Factory Hand (Casual) at Crown Doors
Ingleburn NSW 2565, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Clinical Coordinator at Smile Collective
Roselands NSW 2196, , Australia - Full Time
Skills Needed
Scanning
Qualification
Graduate
Senior Design Manager - Architect at City of Sydney
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Building design across all project phases
Qualification
Graduate
Full Time 1st or 2nd year Apprentice Hairdresser at Josephine agostino hair
HN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Care Manager- EN/RN at Right at Home
Central Coast, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Current cpr certificate
Qualification
Trade Certificate
Educator / carer at We Need a Nanny
Inner West, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Relocations Consultant at Toll Holdings Limited Canada
Canberra, , Australia - Full Time
Skills Needed
Customer Service, Relocations Industry Experience, Intermediate Computer Skills, Written Communication, Verbal Communication, Initiative, Professional Work Ethic, Flexibility
Specialization
Candidates should have excellent experience in a customer-facing service position, with relocations industry experience being a bonus. A current C class driver's license is required, along with a strong desire to achieve results and adapt to change.
Experience Required
Minimum 2 year(s)
NetCracker Professional at Infosys
Sydney, New South Wales, Australia - Full Time
Skills Needed
Web Services, Platforms, Software Development Methodologies, Service Activation, Configuration Management, Order Management, Assessment, Deliverables, Crm, Agile Environment, Threads, Soa, Garbage Collection, Information Systems, Sid, Tam
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Customer Service Team Member at Bunnings
, , Australia - Full Time
Skills Needed
Customer Experience, Communication, Teamwork, Stock Management, Integrity, Safety, Flexibility, Learning
Specialization
Candidates should have a genuine passion for customer experience and be eager to learn about products and services. Flexibility in working hours is also required.
Freelance Zendesk Expert - AI Trainer at Mindrift
, Queensland, Australia - Full Time
Skills Needed
Zendesk, Ai Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi Brand Setup, Complex Reasoning, Advanced English, Collaboration, Technical Skills
Specialization
Candidates must hold a Bachelor's or Master's Degree in Business Administration or a relevant area and have at least 3 years of professional experience with Zendesk. An advanced level of English and the ability to learn new methods quickly are also required.
Experience Required
Minimum 2 year(s)
Pastoral Carer at Anglicare
Castle Hill, New South Wales, Australia - Full Time
Skills Needed
Pastoral Care, Confidentiality, Reliability, Compassion, Interpersonal Skills, Children, Computer Skills
Qualification
Graduate
Freelance Zendesk Expert - AI Trainer at Mindrift
, New South Wales, Australia - Full Time
Skills Needed
Zendesk, Ai Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi Brand Setup, Complex Reasoning, Advanced English, Collaboration, Technical Skills
Specialization
Candidates must hold a Bachelor's or Master's Degree in Business Administration or a relevant area and have at least 3 years of professional experience with Zendesk. Advanced English proficiency and the ability to learn new methods quickly are also required.
Experience Required
Minimum 2 year(s)
Freelance Zendesk Expert - AI Trainer at Mindrift
, Victoria, Australia - Full Time
Skills Needed
Zendesk, Ai Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi Brand Setup, Complex Reasoning, Advanced English, Learning New Methods, Task Switching
Specialization
Candidates must hold a Bachelor’s or Master’s Degree in Business Administration or a relevant area and have at least 3 years of professional experience with Zendesk. Advanced English proficiency and the ability to learn new methods are also required.
Experience Required
Minimum 2 year(s)
Domain Expert, Associate - Cyber Risk (12 Month Fixed-Term Weekend Shift) at Dataminr
Melbourne, Victoria, Australia - Full Time
Skills Needed
Strategic Studies, Political Science, Interpret, Strategic Thinking, English, Technology, Social Media
Specialization
Cybersecurity defence or strategic studies international relations political science or a closely related field strongly preferred
Qualification
Graduate
Customer Field Technician at nbn
Townsville, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
AOD Peer Support Coordinator at First Step
St Kilda VIC 3182, , Australia -
Full Time

Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

0.0

Posted On

05 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Groups, Health, Interpersonal Skills, Wellbeing, Role Model, Peer Support, Documentation, Data Collection, Preparation

Industry

Hospital/Health Care

Description

P: (03) 9537 3177| E: info@firststep.org.au | W: www.firststep.org.au
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO

PEER SUPPORT COORDINATOR POSITION DESCRIPTION

This position description outlines the key responsibilities, duties, qualifications, and expectations for the Peer
Support Coordinator in the ResetLife program at First Step. It includes a position overview, information about
First Step, the ResetLife program and the Peer Support Coordinator role, reporting relationships, required skills
and experience, and performance criteria. This position description serves as a reference for both the Peer
Support Coordinator and ResetLife Manager to understand the scope and purpose of the position alongside First
Steps policies and procedures.

POSITION OVERVIEW

Position Title: Peer Support Coordinator

OUR MISSION

Ensure that people seeking support for alcohol and other drug use or mental distress get all the help they want
and need in a welcoming, hope-filled environment.
Provide integrated care and support, maximising each person’s self-agency, resilience and connection.

MINIMUM QUALIFICATIONS

  • Certificate IV in Mental Health Peer Work, Intentional Peer Support training; or similar.

SKILLS AND EXPERIENCE

Lived Experience

  • Personal lived experience in the Alcohol and Other Drug (AOD) community, demonstrating resilience

and a commitment to AOD recovery, health and wellbeing.

  • Personal lived experience of engaging with ResetLife rehabilitation or a similar program and

graduated.

  • Professional, optimistic, self-driven and autonomous team member who is positive role model for the

ResetLife community.

  • The ability to use initiative and work within a rapid changing environment.

Empathy and Support

  • Exceptional interpersonal skills with the ability to build trust, establish rapport, and maintain

compassionate and supportive relationships with ResetLife participants and their families/support

person(s).

  • Experience offering support and active listening to individuals experiencing AOD concerns within the

ResetLife community in a respectful, compassionate and positive manner.

  • Proven ability to provide effective and empathetic peer support, drawing from personal experiences

to inspire hope and recovery in a professional boundary context.

Advocacy and Peer Support

  • Advocacy for the rights and wellbeing of the ResetLife participants through peer led experience,

support and empowerment.

Administration

  • Excellent administration skills including data collection and entry, preparation for groups and

maintaining documentation to a high standard.

  • Proficient in the use of MS Suit

First Step | 18 Mitford Street, St Kilda VIC 3182
P: (03) 9537 3177| E: info@firststep.org.au | W: www.firststep.org.au
ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO

KEY ACCOUNTABILITIES

  1. Client Contact – to provide
    relevant, timely and peer
    appropriate support to
    participants of the First Step
    ResetLife program without
    prejudice, discrimination, or
    injustice.
    a. Role model recovery attitudes and behaviours. Using
    lived experience openly, appropriately and effectively to
    build therapeutic relationships.
    b. Provide a psychologically safe, familiar and less-
    structured experience with participants through lived
    experience in various settings, including formal and
    informal one-on-one settings, group sessions, and ad
    hoc conversations when appropriate.
    c. Provide a welcoming, empathic and optimistic space to
    reduce stigma and shame for participants and their
    families.
    d. Maintain professional communication and interpersonal
    skills and provide a non-judgemental approach to all
    participants and their support person(s).
    e. Participation in the ResetLife Induction process when
    required.
    First Step | 18 Mitford Street, St Kilda VIC 3182
    P: (03) 9537 3177| E: info@firststep.org.au | W: www.firststep.org.au
    ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO
    f. Actively engage with participants and family members
    (when possible) to help build cohesive and supportive
    relationships.
    g. Actively promote attendance to the ResetLife program
    either by shared lived experience of the program and/or
    similar setting.
    h. Liaise with Primary Therapists and Family Therapist when
    orchestrating peer support for participants.
    i. Provide information and resources to participants to
    strengthen recovery skills in the community.
    j. Facilitate Social Support group sessions according to the
    Matrix Model and co-design sessions.
    k. Assisting in the team’s management of crisis intervention
    while maintaining professional boundaries of a peer.
    l. Work alongside the Senior Peer Support Coordinator in
    providing guidance and support for Peer Volunteers and
    keeping them engaged in the ResetLife program where
    possible.
    m. Actively follow up with Peer Volunteers to check in after
    non-attendance, book in peer volunteer shift, workshop,
    or mentoring.
  2. External Relationships a. Engage in Peer Communities of Practice with other
    ResetLife sites and through SHARC, when possible.
    b. Promote First Step and all programs offered at First Step
    in a positive manner at all times.
  3. Record keeping – to maintain
    accurate case notes on all
    participant engagement
    competently and professionally.
    c. Maintain all engagement records, including case notes.
    d. Comprehensively document participants’ attendance as
    required by First Step, ResetLife’s funding body and the
    ResetLife team.
    e. Contribute to the team’s communication whiteboard and
    keep it up to date.
    First Step | 18 Mitford Street, St Kilda VIC 3182
    P: (03) 9537 3177| E: info@firststep.org.au | W: www.firststep.org.au
    ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO
  4. General duties – to undertake
    other relevant duties as required
    by the CEO or their delegate
    f. Meaningfully engage with our Lived and Living Experience
    Reference Group, ensuring their contributions are
    considered and integrated into the daily running of the
    ResetLife program and First Step as a whole, where
    appropriate.
    g. Prepare participant folders, updating materials, and
    organising documentation for both existing and new
    attendees.
    h. Replenishing food and drink items to maintain a
    welcoming and inclusive environment.
    i. Arranging the physical group spaces to create an
    engaging, safe and comfortable environment for all
    participants.
    j. Engage in pre and post group meetings with the ResetLife
    team (including peer volunteer(s).
    k. Demonstrate an open mind to learning from the support
    offered by the team, particularly the Senior Peer Support
    Coordinator and Primary Therapists.
    l. The ability to use initiative and work within a rapid
    changing environment.
    m. Work collaboratively with the broader multidisciplinary
    team at First Step to ensure the efficient, effective and
    responsive operation of the Intensive Outpatient
    Rehabilitation Program.
    n. To attend, when possible, all staff meetings, Clinical
    Case Reviews, Health Justice Partnership meetings and
    participate in discussion regarding the delivery of care
    across programs at First Step.
    o. Ensure appropriate communication between other First
    Step Services either internally or externally.
    p. Maintain professional development and clinical
    supervision with the ResetLife Program Manager and
    group supervision with the ResetLife team.
    First Step | 18 Mitford Street, St Kilda VIC 3182
    P: (03) 9537 3177| E: info@firststep.org.au | W: www.firststep.org.au
    ABN: 51 093 661 995 | Endorsed as a Deductible Gift Recipient by the ATO
    q. To engage with training recommended by the team, CEO
    or their delegate.
    r. All other relevant duties or projects as directed by the
    CEO or their delegate.
Responsibilities

ABOUT THE ROLE

The Peer Support Coordinator will work as a valued member of a multi-disciplinary team and work alongside the
group facilitator in psychoeducation groups and family education. The Peer Support Coordinator will facilitate
in tandem with their co-worker, Senior Peer Support Coordinator, on topics in smaller groups for mature
participants and graduates of the ResetLife program.

DUTIES, OUTCOMES, AND ACCOUNTABILITIES

The below duties and accountabilities described how the Peer Support Coordinator is accountable to the
position. They are required for the daily function and successful running of the ResetLife program.
AOD Peer Support Coordinator at First Step
St Kilda VIC 3182, , Australia - Full Time
Skills Needed
Groups, Health, Interpersonal Skills, Wellbeing, Role Model, Peer Support, Documentation, Data Collection, Preparation
Specialization
Mental health peer work intentional peer support training or similar
Qualification
Trade Certificate
Laboratory Technician / Preparation Sampler (CTD East) - Gladstone at Bureau Veritas
Gladstone, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Senior Commercial Manager at Ventia Pty Limited
SHN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Barista at patisserie petunia bakery cafe
Newtown NSW 2042, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Registered Nurse at Springwood Central Medical Clinic
SN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Factory Hand (Casual) at Crown Doors
Ingleburn NSW 2565, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Clinical Coordinator at Smile Collective
Roselands NSW 2196, , Australia - Full Time
Skills Needed
Scanning
Qualification
Graduate
Senior Design Manager - Architect at City of Sydney
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Building design across all project phases
Qualification
Graduate
Full Time 1st or 2nd year Apprentice Hairdresser at Josephine agostino hair
HN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Care Manager- EN/RN at Right at Home
Central Coast, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Current cpr certificate
Qualification
Trade Certificate
Educator / carer at We Need a Nanny
Inner West, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Relocations Consultant at Toll Holdings Limited Canada
Canberra, , Australia - Full Time
Skills Needed
Customer Service, Relocations Industry Experience, Intermediate Computer Skills, Written Communication, Verbal Communication, Initiative, Professional Work Ethic, Flexibility
Specialization
Candidates should have excellent experience in a customer-facing service position, with relocations industry experience being a bonus. A current C class driver's license is required, along with a strong desire to achieve results and adapt to change.
Experience Required
Minimum 2 year(s)
NetCracker Professional at Infosys
Sydney, New South Wales, Australia - Full Time
Skills Needed
Web Services, Platforms, Software Development Methodologies, Service Activation, Configuration Management, Order Management, Assessment, Deliverables, Crm, Agile Environment, Threads, Soa, Garbage Collection, Information Systems, Sid, Tam
Qualification
Graduate
Experience Required
Minimum 10 year(s)
Customer Service Team Member at Bunnings
, , Australia - Full Time
Skills Needed
Customer Experience, Communication, Teamwork, Stock Management, Integrity, Safety, Flexibility, Learning
Specialization
Candidates should have a genuine passion for customer experience and be eager to learn about products and services. Flexibility in working hours is also required.
Freelance Zendesk Expert - AI Trainer at Mindrift
, Queensland, Australia - Full Time
Skills Needed
Zendesk, Ai Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi Brand Setup, Complex Reasoning, Advanced English, Collaboration, Technical Skills
Specialization
Candidates must hold a Bachelor's or Master's Degree in Business Administration or a relevant area and have at least 3 years of professional experience with Zendesk. An advanced level of English and the ability to learn new methods quickly are also required.
Experience Required
Minimum 2 year(s)
Pastoral Carer at Anglicare
Castle Hill, New South Wales, Australia - Full Time
Skills Needed
Pastoral Care, Confidentiality, Reliability, Compassion, Interpersonal Skills, Children, Computer Skills
Qualification
Graduate
Freelance Zendesk Expert - AI Trainer at Mindrift
, New South Wales, Australia - Full Time
Skills Needed
Zendesk, Ai Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi Brand Setup, Complex Reasoning, Advanced English, Collaboration, Technical Skills
Specialization
Candidates must hold a Bachelor's or Master's Degree in Business Administration or a relevant area and have at least 3 years of professional experience with Zendesk. Advanced English proficiency and the ability to learn new methods quickly are also required.
Experience Required
Minimum 2 year(s)
Freelance Zendesk Expert - AI Trainer at Mindrift
, Victoria, Australia - Full Time
Skills Needed
Zendesk, Ai Training, Automation, Dialogue Flow, User Agent Instructions, Ticket Forms, Triggers, Macros, Managing Groups, Roles, Permissions, Multi Brand Setup, Complex Reasoning, Advanced English, Learning New Methods, Task Switching
Specialization
Candidates must hold a Bachelor’s or Master’s Degree in Business Administration or a relevant area and have at least 3 years of professional experience with Zendesk. Advanced English proficiency and the ability to learn new methods are also required.
Experience Required
Minimum 2 year(s)
Domain Expert, Associate - Cyber Risk (12 Month Fixed-Term Weekend Shift) at Dataminr
Melbourne, Victoria, Australia - Full Time
Skills Needed
Strategic Studies, Political Science, Interpret, Strategic Thinking, English, Technology, Social Media
Specialization
Cybersecurity defence or strategic studies international relations political science or a closely related field strongly preferred
Qualification
Graduate
Customer Field Technician at nbn
Townsville, Queensland, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
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