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IVT Research Escalation Specialist at Percepta South Africa
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Conflict Resolution, Problem Resolution, Communication, Organizational Skills, Time Management, Multi Tasking, Leadership, Empathy, Judgment, Professionalism, Tact, Diplomacy, Typing Skills, Research Skills, Teamwork
Specialization
A high school diploma is required, with a college degree preferred. Candidates should have 1-2 years of customer service experience and knowledge of customer contact processes.
Director LASG Cambridge Vaccines at GSK
Hobart, Tasmania, Australia - Full Time
Skills Needed
Veterinary Medicine, Animal Care, Compliance, Research Support, Emergency Response, Training, Biosecurity, Surgical Techniques, Communication, Team Leadership, Budget Management, Animal Welfare, Health Surveillance, Veterinary Oversight, Regulatory Compliance, Collaboration
Specialization
Candidates must possess a DVM, VMD, or equivalent degree and have at least 6 years of experience in laboratory animal medicine. Experience with compliance programs and a current veterinary license in one US state is also required.
Experience Required
Minimum 5 year(s)
Account Director at GumGum
Brisbane, Queensland, Australia - Full Time
Skills Needed
Digital Advertising, Sales, Programmatic, Relationship Building, Communication, Problem Solving, Analytical Skills, Attention To Detail, Organizational Skills, Client Insight, Salesforce, Media Knowledge, Strategic Relationships, Business Drivers, Revenue Generation, Market Insight
Specialization
Candidates should have at least 5+ years of experience in digital media and a strong track record in sales. A bachelor's degree in Media or Marketing/Advertising is preferred, along with programmatic experience and strong communication skills.
Experience Required
Minimum 5 year(s)
Offsider at Ventia
Adelaide, South Australia, Australia - Full Time
Skills Needed
Heavy Machinery Operation, Traffic Management, Drill Rig Operations, Crane Lift Operations, Teamwork, Mechanical Aptitude, Safety Mindset, Labouring, First Aid Certification, Hr Driver's Licence, Front End Loader Ticket
Specialization
Candidates must hold an HR driver's licence and a Front-End Loader ticket, along with a current First Aid certificate. Experience in labouring and a strong safety mindset are essential.
Correctional Case Officer at Serco Plc
Clarence Valley Council, New South Wales, Australia - Full Time
Skills Needed
Communication, Empathy, Resilience, Problem Solving, Physical Fitness, Judgment
Specialization
Candidates must be willing to complete a Certificate III in Correctional Practice and possess strong communication and problem-solving skills. A valid Driver’s Licence and physical fitness are also required.
Medical Receptionist at Derby Aboriginal Health Service
Derby, Western Australia, Australia - Full Time
Skills Needed
Communication Skills, Life Support, Confidentiality
Specialization
Required certifications including a national police clearance and first aid certificate (basic life support).
Qualification
Trade Certificate
Medical Receptionist at NSW Cardiology
DN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Medical Receptionist at PrimeMedix
Menai NSW 2234, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Store Manager at Baby Bunting
Marion SA 5043, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Educator at Only About Children
Coogee, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Certificate iii or diploma in early childhood education & care
Qualification
Diploma
Liquor Team Member - BWS Sandringham Drive at endeavour group careers
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Engagement, Product Knowledge, Teamwork, Communication, Autonomy, Active Lifestyle
Specialization
You should be confident in talking with customers and have good availability across days, evenings, and weekends. A genuine interest in learning and the ability to work both autonomously and as part of a team are essential.
Internal Sales at REXEL
Bundall, Queensland, Australia - Full Time
Skills Needed
Customer Service, Sales Support, Relationship Building, Electrical Wholesaling, Trades Experience, Building Industry Experience
Specialization
The ideal candidate should have experience in the electrical industry and a proven track record. They should be motivated, energetic, and passionate about building strong relationships with customers.
Experience Required
Minimum 2 year(s)
Customer Excellence Associate at Iron Mountain Ltd
Geebung, Queensland, Australia - Full Time
Skills Needed
Customer Relationship Management, Data Analysis, Billing Operations, Query Management, Performance Management, Learning & Development, Customer Support, Active Listening, Problem Solving, Communication, Collaboration, Retention Strategies, Onboarding, Customer Engagement, Dispute Resolution, Process Improvement
Specialization
Candidates should possess strong communication and problem-solving skills, with a focus on customer engagement and retention. Experience in customer support or a related field is preferred, along with a willingness to learn and develop technical skills.
Customer Engagement Associate at Metricon
Queensland, QLD, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Signwriter – Graphic Design at JC Signs
CPQ4, , Australia - Full Time
Skills Needed
Digital Printing, Software, Time Management
Qualification
Graduate
Experience Required
Minimum 3 year(s)
IT Support Officer at The Southport School
Southport QLD 4215, , Australia - Full Time
Skills Needed
Customer Service Skills, Windows, Software, Operating Systems
Qualification
Graduate
Customer Care Officer at GN Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Pharmacist - Ramsay Wendouree at Ramsay Health Care
Wendouree, Victoria, Australia - Full Time
Skills Needed
Computer Literacy, It, Clinical Services, Software, Health Care Professionals, Infectious Diseases, Professional Services
Qualification
Graduate
Civil Designer at WSce
New South Wales, NSW, Australia - Full Time
Skills Needed
Working Experience, Team Culture, Aconex, Software, Communication Skills
Specialization
Civil Engineering, Engineering
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Customer Service Representative at Probe CX
Melbourne, Victoria, Australia - Full Time
Skills Needed
Communication Skills, Technology, Software, Ease
Qualification
Graduate
IVT Research Escalation Specialist at Percepta South Africa
Melbourne, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Conflict Resolution, Problem Resolution, Communication, Organizational Skills, Time Management, Multi-tasking, Leadership, Empathy, Judgment, Professionalism, Tact, Diplomacy, Typing Skills, Research Skills, Teamwork

Industry

Outsourcing/Offshoring

Description
IVT Research Escalations Specialist At Percepta, we bring first-class service across each market we support. As a IVT Research Escalations Specialist in Melbourne, Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing The CRC IVT Escalation Specialist is the single point of contact for Escalated Cases and Customers to address all concerns until resolution. Types of cases that are escalated might include but is not limited to cases involving Sync 3, Navigation, Sync 4 and Over the Air. The Specialist will be empowered to make decisions using customer satisfaction tools to resolve customer concerns. The CRC IVT Escalation Specialist is the lead contact and "owns the call" to resolve assigned escalated cases. During a Typical Day, You’ll • Manage cases from an assigned queue(s) and as inbound calls as needed. • Manage financial assistance requests within agent delegation of authority. Obtain documented Leadership approval if need to exceed. • Use applicable customer satisfaction tool (s) to resolve and At-Risk vehicle cases (Tools: Financial Assistance, Service Component Plan, Extended Service Plan, Vehicle Payment, and Maintenance Plans). • Escalate, monitor, and help resolve Part Delay issues. • Case review and research customer’s inquiries to resolve issues that are non-routine in nature and gather information in order to determine the most appropriate response to the customer. • Resolve customer issues to drive satisfaction using all available resources including Zone Managers, Dealers, Subject Matter Experts, Field Service Engineers, IVT/CVS Contacts and Team Leaders (internal resources). • Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient and professional manner. • Provides final resolution to customers who have requested to speak with a supervisor. • Helps identify process improvements and best practices for the Tier 1/IVT team. • Meet and exceed all performance scores for key metrics stated in the SOW that pertain to the escalation team. • Provide phone support at any time based off service level needs. • Ability to provide answers with speed and confidence in real-time to support agents in chat rooms. • Assist with new launch programs as needed. • Other duties as assigned. What You Bring to the Role • High school diploma required. College degree preferred. • 1-2 years customer service experience • 1 year of previous CRC experience • Problem Resolution in customer contact center environment • Experience handling escalated customer issues an asset • Knowledge of Customer Contact Process and Guidelines and Escalated Handling Process What You Can Expect • Competitive Salary with Incentives • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role • Strong customer service and conflict resolution skills with a commitment to quality and customer satisfaction • Exercise good judgment in problem resolution • Demonstrates leadership qualities • Excellent verbal/written communication in previous employment • Ability to work well within a close team environment, self sufficient, resourceful, and works well with minimal supervision • Ability to communicate clearly and correctly • Strong organizational, time management and problem-solving skills • Multi-tasking skills • Ability to act on behalf of the company and demonstrate a high degree of professionalism, tact and diplomacy • Ability to answer and complete phone calls in a timely manner • Ability to use a desktop computer • Typing skills – accurately type minimum 30 words per minute • Must be able to interact with all internal and external departments and contacts. Must represent Percepta & Ford professionally with all clients and external organizations and contacts. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. • Leave it better – We take ownership and leave every process, person, and place better than we found it. • Win together – We succeed as one—celebrating, supporting, and showing up for each other. • Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. • Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-onsite Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Responsibilities
The IVT Research Escalation Specialist serves as the single point of contact for escalated cases and customers, addressing concerns until resolution. They manage cases, utilize customer satisfaction tools, and collaborate with internal resources to ensure customer satisfaction.
IVT Research Escalation Specialist at Percepta South Africa
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Service, Conflict Resolution, Problem Resolution, Communication, Organizational Skills, Time Management, Multi Tasking, Leadership, Empathy, Judgment, Professionalism, Tact, Diplomacy, Typing Skills, Research Skills, Teamwork
Specialization
A high school diploma is required, with a college degree preferred. Candidates should have 1-2 years of customer service experience and knowledge of customer contact processes.
Director LASG Cambridge Vaccines at GSK
Hobart, Tasmania, Australia - Full Time
Skills Needed
Veterinary Medicine, Animal Care, Compliance, Research Support, Emergency Response, Training, Biosecurity, Surgical Techniques, Communication, Team Leadership, Budget Management, Animal Welfare, Health Surveillance, Veterinary Oversight, Regulatory Compliance, Collaboration
Specialization
Candidates must possess a DVM, VMD, or equivalent degree and have at least 6 years of experience in laboratory animal medicine. Experience with compliance programs and a current veterinary license in one US state is also required.
Experience Required
Minimum 5 year(s)
Account Director at GumGum
Brisbane, Queensland, Australia - Full Time
Skills Needed
Digital Advertising, Sales, Programmatic, Relationship Building, Communication, Problem Solving, Analytical Skills, Attention To Detail, Organizational Skills, Client Insight, Salesforce, Media Knowledge, Strategic Relationships, Business Drivers, Revenue Generation, Market Insight
Specialization
Candidates should have at least 5+ years of experience in digital media and a strong track record in sales. A bachelor's degree in Media or Marketing/Advertising is preferred, along with programmatic experience and strong communication skills.
Experience Required
Minimum 5 year(s)
Offsider at Ventia
Adelaide, South Australia, Australia - Full Time
Skills Needed
Heavy Machinery Operation, Traffic Management, Drill Rig Operations, Crane Lift Operations, Teamwork, Mechanical Aptitude, Safety Mindset, Labouring, First Aid Certification, Hr Driver's Licence, Front End Loader Ticket
Specialization
Candidates must hold an HR driver's licence and a Front-End Loader ticket, along with a current First Aid certificate. Experience in labouring and a strong safety mindset are essential.
Correctional Case Officer at Serco Plc
Clarence Valley Council, New South Wales, Australia - Full Time
Skills Needed
Communication, Empathy, Resilience, Problem Solving, Physical Fitness, Judgment
Specialization
Candidates must be willing to complete a Certificate III in Correctional Practice and possess strong communication and problem-solving skills. A valid Driver’s Licence and physical fitness are also required.
Medical Receptionist at Derby Aboriginal Health Service
Derby, Western Australia, Australia - Full Time
Skills Needed
Communication Skills, Life Support, Confidentiality
Specialization
Required certifications including a national police clearance and first aid certificate (basic life support).
Qualification
Trade Certificate
Medical Receptionist at NSW Cardiology
DN2, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Medical Receptionist at PrimeMedix
Menai NSW 2234, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 1 year(s)
Store Manager at Baby Bunting
Marion SA 5043, , Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Educator at Only About Children
Coogee, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Specialization
Certificate iii or diploma in early childhood education & care
Qualification
Diploma
Liquor Team Member - BWS Sandringham Drive at endeavour group careers
Melbourne, Victoria, Australia - Full Time
Skills Needed
Customer Engagement, Product Knowledge, Teamwork, Communication, Autonomy, Active Lifestyle
Specialization
You should be confident in talking with customers and have good availability across days, evenings, and weekends. A genuine interest in learning and the ability to work both autonomously and as part of a team are essential.
Internal Sales at REXEL
Bundall, Queensland, Australia - Full Time
Skills Needed
Customer Service, Sales Support, Relationship Building, Electrical Wholesaling, Trades Experience, Building Industry Experience
Specialization
The ideal candidate should have experience in the electrical industry and a proven track record. They should be motivated, energetic, and passionate about building strong relationships with customers.
Experience Required
Minimum 2 year(s)
Customer Excellence Associate at Iron Mountain Ltd
Geebung, Queensland, Australia - Full Time
Skills Needed
Customer Relationship Management, Data Analysis, Billing Operations, Query Management, Performance Management, Learning & Development, Customer Support, Active Listening, Problem Solving, Communication, Collaboration, Retention Strategies, Onboarding, Customer Engagement, Dispute Resolution, Process Improvement
Specialization
Candidates should possess strong communication and problem-solving skills, with a focus on customer engagement and retention. Experience in customer support or a related field is preferred, along with a willingness to learn and develop technical skills.
Customer Engagement Associate at Metricon
Queensland, QLD, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Signwriter – Graphic Design at JC Signs
CPQ4, , Australia - Full Time
Skills Needed
Digital Printing, Software, Time Management
Qualification
Graduate
Experience Required
Minimum 3 year(s)
IT Support Officer at The Southport School
Southport QLD 4215, , Australia - Full Time
Skills Needed
Customer Service Skills, Windows, Software, Operating Systems
Qualification
Graduate
Customer Care Officer at GN Group
Sydney, New South Wales, Australia - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Pharmacist - Ramsay Wendouree at Ramsay Health Care
Wendouree, Victoria, Australia - Full Time
Skills Needed
Computer Literacy, It, Clinical Services, Software, Health Care Professionals, Infectious Diseases, Professional Services
Qualification
Graduate
Civil Designer at WSce
New South Wales, NSW, Australia - Full Time
Skills Needed
Working Experience, Team Culture, Aconex, Software, Communication Skills
Specialization
Civil Engineering, Engineering
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Customer Service Representative at Probe CX
Melbourne, Victoria, Australia - Full Time
Skills Needed
Communication Skills, Technology, Software, Ease
Qualification
Graduate
Jobs in Australia for Indians – Build Your Global Career

Jobs in Australia for Indians – Build Your Global Career

Australia is one of the most sought-after destinations for professionals looking to work abroad. With its thriving economy, multicultural environment, and high living standards, jobs in Australia attract thousands of skilled workers from India each year. Whether you’re in IT, healthcare, engineering, hospitality, or trades, there are plenty of Australia jobs available for qualified candidates.

Why Work in Australia?

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Top Industries Offering Jobs in Australia

Australia’s economy is diverse, with demand growing across multiple industries. Some of the top sectors hiring international talent include:

These Australia jobs offer competitive pay packages, social benefits, and opportunities to apply for permanent residency (PR).

Eligibility and Requirements

To work in Australia, Indian professionals must meet certain eligibility criteria:

Once these requirements are met, you can explore numerous jobs in Australia through trusted platforms like jobs.y-axis.com, which lists verified Australian employers and visa-linked job opportunities.